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CiscoWorks and Device Not Supported?

Hello,

Please your help with the following thing.

I try without success to form Device Center configure crendential:

WS-C2960-24TT-L 12.2(25)FX, 12.2(25)SEE1 and 12.2(25)SEE2

WS-C2960G-24TC-L 12.2(25)SEE2

and

WS-C3560E-24TD 12.2(35)SE2

On having validated with “Check device crendential and view credential verification report, is failed, and errors

indicates "Device Not Supported"

My CiscoWorks is:

LMS 2.5 and Resource Manager Essentials 4.0.3

Your you know as I can solve this?

Regards and thanks

Joan

4 REPLIES

Re: CiscoWorks and Device Not Supported?

Hi Joan,

If I can recall correctl, many of the 2960 models were aded in RME 4.0.4 and 4.0.5.

Check if you can upgrade RME to one of these versions.

-> Sushil

New Member

Re: CiscoWorks and Device Not Supported?

Hi Sushil,

I cannot check upgrade from "Check for Updates" in CW, Probably it is for my profile CCO. I can consegir the last version of REM for the LMS 2.5, of another form?

Thanks!

Joan

New Member

Re: CiscoWorks and Device Not Supported?

Hi Sushil,

Thank you for your help!!

The upgrade was a success and this I solve the problem for the equipments:

WS-C2960-24TT-L 12.2(25)FX, 12.2(25)SEE1 and 12.2(25)SEE2

WS-C2960G-24TC-L 12.2(25)SEE2

But not in the device

WS-C3560E-24TD 12.2(35)SE2, This is even “Device Not Supported” and “Device Type Unknown” (…But it is visible from Cisco View)

Now we have

LMS 2.5

RME 4.0.4

Please your help in the following step!

Regards and Thanks

Joan

Re: CiscoWorks and Device Not Supported?

Hi Joan,

Well its really nice to hear that the issue has been resolved now.

As far as the support of WS-C3560E-24TD goes, it is supported in RME 4.0.4.

I really have no idea why its giving you this error.

I hope that you have already upgraded all other components as well to the latest in LMS 2.5.

The OID for the switch is 1.3.6.1.4.1.9.1.793

-> Sushil

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