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Community Member

Crashinfo Outputs

                   Hi,

Does Cisco have a webpage that can diagnose Crashinfo files? I have the following from a 3750 switch within a stack that crashed this morning...

Cisco IOS Software, C3750 Software (C3750-IPSERVICESK9-M), Version 12.2(53)SE, RELEASE SOFTWARE (fc2)
Technical Support httpwww.cisco.comtechsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Sun 13-Dec-09 1625 by prod_rel_team

Machine Check Exception (0x0200)!

ESR 0x00000000
SRR0 0x0179AD00 SRR1 0x00021200 SRR2 0x0179AD04 SRR3 0x00021200
BESRA 0x00000000, BESRB 0x00000000, BEAR 0x00000000

CPU Register Context
Vector = 0x00000200  PC = 0x0179AD04  MSR = 0x00021200  CR = 0x05114A04
LR = 0x05114AB4  CTR = 0x00000000  XER = 0x80000000
R0 = 0x0510A004  R1 = 0x0ACF8085  R2 = 0x00000000  R3 = 0x00000000
R4 = 0x00000000  R5 = 0x00000000  R6 = 0x00000000  R7 = 0xFD0110DF
R8 = 0xAB1234CD  R9 = 0x01420000  R10 = 0x05B0F5A0  R11 = 0x04F33E28
R12 = 0x027187DC  R13 = 0x00110000  R14 = 0x028EC03C  R15 = 0x04291BB0
R16 = 0x00000001  R17 = 0x050D1378  R18 = 0x0510A068  R19 = 0x03E50000
R20 = 0x00000002  R21 = 0x02EE5750  R22 = 0x00000000  R23 = 0x02EE5750
R24 = 0x00000000  R25 = 0x00000000  R26 = 0x00000001  R27 = 0x00000000
R28 = 0x047CB5F8  R29 = 0x000000A1  R30 = 0x03860000  R31 = 0x0000017A

Stack trace
PC = 0x0179AD04, SP = 0x0ACF8085
No valid stack frames available

Or is a TAC CAse needed?

Thanks

Everyone's tags (1)
3 REPLIES
Hall of Fame Super Gold

Crashinfo Outputs

That's it?  Nothing else?

Can you please attach the 4 latest crashinfo files.  If there's a crashinfo file that happens to have a large file size, then attach those too.

Community Member

Crashinfo Outputs

Thats it. The only other crashfiles have been from last year.

Cisco Employee

Crashinfo Outputs

Hi,

Ity is better to open an SR to have Cisco engineer look at registers of that crashinfo for the root cause.

The tool that you can use for stack analysis is the output intrepreter but I don't think it will be able to analyze this particular crashinfo file:

https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl

Kind Regards,
Ivan

**Please grade this post if you find it useful.

Kind Regards, Ivan Shirshin **Please grade this post if you find it useful.
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