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CSCsx29696 - percentSUPQ-4-CPUHB_RECV_STARVE - receive queue stuck after throttling on 2960

Hello, I have a problem with Cisco Catalyst 2960 with IOS ver 12.2 (35)SE5.

4 years ago we purchased 10 Cisco Catalyst 2960 with IOS ver 12.2 (35)SE5 and now operating them.

After 4 years of normal working one of Cisco Catalyst 2960 became bad. After switching 2 computers to any FastEthernet interfaces in the console I see:

%SUPQ-4-CPUHB_RECV_STARVE: Still seeing receive queue stuck after throttling

%SUPQ-4-CPUHB_SLOW_TRANSMIT: CPU Heartbeat Tx buffer not returned

I tried to upgrade the IOS on the following: IOS Release 12.2(53)SE1, IOS Release 12.2(55)SE, IOS Release 12.2(55)SE9  but where was NO EFFECT.

Please, tell me what shell I do to fix this problem.

Thank you.

Technical engineer, Tischenko Kirill.

1 REPLY
Cisco Employee

Hello Tischenko,

Hello Tischenko,

 

Trust you are doing great.

 

Have you tried configuring the workaround mentioned in the Bug CSCed03214

 

<b>Workaround:</b>
1) Configure the interface for full-duplex instead of half-duplex.
2) Find the interface that is receiving 1-byte frames and correct the wiring and/or 
problem on the connected device.  

<b>Additional Information:</b>
To find the interface that is receiving 1-byte frames, use the command <b>show platform
port-asic receive port-lockup</b>.

If an interface is configured for 10Mbps half-duplex, but shows non-zero and incrementing
<b>ifix</b> counters, reconfigure the interface and connected device for 10 Mbps 
full-duplex, or 100Mbps or 1000Mbps (any duplex).

If an interface is configured for 10Mbps full-duplex, 100Mbps or 1000Mbps (any duplex),
but shows non-zero and incrementing <b>ifix</b> counters, the connected interface 
or wiring is likely the cause of the 1-byte frames.

 

Regards,

Mohit 

 

** Please rate if the post is helpfull

 

 

 

 

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