08-13-2012 04:16 AM - edited 03-07-2019 08:18 AM
How do I reset username/password of my EPC3825 ?
08-13-2012 11:15 PM
Hi Jouni Ala-Mello,
Thank you for your question. However, this community is for Cisco Small Business Products and the EPC3825 is not a Cisco Small Business Product.
Your product is an internet service provider (ISP) supported product. In other words you need to contact your ISP or technology reseller that you purchased this from to help you with your question.
Here are a couple of websites that may help you:
http://www.cisco.com/web/consumer/support/modem_DPC3825.html
http://www.cisco.com/web/consumer/support/prod_modems.html
Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport
06-29-2015 01:43 PM
This discussion has been reposted to the CSC Content with No Valid Community to Post community.
09-21-2012 02:43 PM
Hello Jouni Ala-Mello
On the back of the Cisco DPC3825 there are actually two different buttons.
There is the wireless setup (WPS) button that comes on most all Cisco/Linksys devices nowadays and a reset button. If you look right next to the WPS button, there is a recessed reset button, you will need a pen or other similar object to press the button.
With the router powered on, press the reset button with your pen and wait for the lights to change to orange. Once they're orange, remove your pen and wait for the gateway to boot up all the way. At this point you can reach the Gateway management page at http://192.168.0.1/. The username and password will be blank, just press login. Once you're inside it's highly recommended you change it, ans write down safe.
I hope this information is useful for you. if it was satisfactory for you, please mark the question as Answered.
Thank you
02-24-2013 05:10 PM
Thanks Juan this info was very helpful for my dpc3825 I was able to get to my settings. Sure took more digging and searching than any of the other cisco products I had . Thank again this was just so right on to the answer.
Message was edited by: Sandra Landry
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