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New Member

Error FAN catalyst 6513 -%C6KENV-SW2_SPSTBY-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed


Jun  9 12:28:53: %C6KENV-SW2_SPSTBY-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun  9 12:29:29: %C6KENV-SW2_SPSTBY-4-FANTRAYOK: fan tray 1 OK
Jun  9 12:29:35: %C6KENV-SW2_SPSTBY-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun  9 12:29:58: %C6KENV-SW2_SPSTBY-4-FANTRAYOK: fan tray 1 OK
Jun  9 12:30:04: %C6KENV-SW2_SPSTBY-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun  9 12:30:40: %C6KENV-SW2_SPSTBY-4-FANTRAYOK: fan tray 1 OK
Jun  9 12:30:46: %C6KENV-SW2_SPSTBY-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun  9 12:30:54: %MCAST-SW2_SPSTBY-3-QUERY_INT_MISMATCH: Snooping Querier received a non-matching query interval (125000 msec),
             from querier address (10.66.231.2) on VLAN(401).Configured query-interval (60000 msec)
Jun  9 12:30:54: %MCAST-SW1_SP-3-QUERY_INT_MISMATCH: Snooping Querier received a non-matching query interval (125000 msec),
             from querier address (10.66.231.2) on VLAN(401).Configured query-interval (60000 msec)
Jun  9 12:31:12: %C6KENV-SW2_SPSTBY-4-FANTRAYOK: fan tray 1 OK
Jun  9 12:31:18: %C6KENV-SW2_SPSTBY-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun  9 12:31:43: %C6KENV-SW2_SPSTBY-4-FANTRAYOK: fan tray 1 OK
Jun  9 12:31:49: %C6KENV-SW2_SPSTBY-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun  9 12:32:13: %C6KENV-SW2_SPSTBY-4-FANTRAYOK: fan tray 1 OK
Jun  9 12:32:19: %C6KENV-SW2_SPSTBY-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun  9 12:32:44: %C6KENV-SW2_SPSTBY-4-FANTRAYOK: fan tray 1 OK
Jun  9 12:32:50: %C6KENV-SW2_SPSTBY-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun  9 12:32:59: %MCAST-SW1_SP-3-QUERY_INT_MISMATCH: Snooping Querier received a non-matching query interval (125000 msec),
             from querier address (10.66.231.2) on VLAN(401).Configured query-interval (60000 msec)
Jun  9 12:32:59: %MCAST-SW2_SPSTBY-3-QUERY_INT_MISMATCH: Snooping Querier received a non-matching query interval (125000 msec),
             from querier address (10.66.231.2) on VLAN(401).Configured query-interval (60000 msec)
Jun  9 12:33:14: %C6KENV-SW2_SPSTBY-4-FANTRAYOK: fan tray 1 OK
Jun  9 12:33:22: %C6KENV-SW2_SPSTBY-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun  9 12:33:45: %C6KENV-SW2_SPSTBY-4-FANTRAYOK: fan tray 1 OK
Jun  9 12:33:51: %C6KENV-SW2_SPSTBY-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun  9 12:34:17: %C6KENV-SW2_SPSTBY-4-FANTRAYOK: fan tray 1 OK
Jun  9 12:34:23: %C6KENV-SW2_SPSTBY-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun  9 12:34:46: %C6KENV-SW2_SPSTBY-4-FANTRAYOK: fan tray 1 OK
Jun  9 12:34:52: %C6KENV-SW2_SPSTBY-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun  9 12:35:04: %MCAST-SW1_SP-3-QUERY_INT_MISMATCH: Snooping Querier received a non-matching query interval (125000 msec),
             from querier address (10.66.231.2) on VLAN(401).Configured query-interval (60000 msec)
Jun  9 12:35:04: %MCAST-SW2_SPSTBY-3-QUERY_INT_MISMATCH: Snooping Querier received a non-matching query interval (125000 msec),
             from querier address (10.66.231.2) on VLAN(401).Configured query-interval (60000 msec)
Jun  9 12:35:18: %C6KENV-SW2_SPSTBY-4-FANTRAYOK: fan tray 1 OK
Jun  9 12:35:24: %C6KENV-SW2_SPSTBY-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed

3 REPLIES
New Member

Do you  know if this error is

Do you  know if this error is  due to a FAN  problem and  if is needed to replace this FAN?

 

Thanks

New Member

I am currently having a

I am currently having a similar issue on our 6513 switch. I have a TAC case opened to find out a resolution. I'm not sure if you got your answer but being that this is the only page on the internet that shows up when i search for "FANTRAYABSENCE_OR_FAILED" i will update it with an answer.

 

 

Apr 12 18:48:08 cp02-as01 535762: 536254: Apr 12 18:48:06.576 EDT: %C6KENV-SP-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Apr 12 18:48:31 cp02-as01 535763: 536255: Apr 12 18:48:30.019 EDT: %OIR-SP-6-INSFAN: Fan 1 inserted
Apr 12 18:48:32 cp02-as01 535764: 536256: Apr 12 18:48:30.191 EDT: %C6KENV-SP-4-FANTRAYOK: fan tray 1 OK
May 27 11:04:50 cp02-as01 600293: 600800: May 27 11:04:48.964 EDT: %C6KENV-SP-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
May 27 11:15:48 cp02-as01 600306: 600813: May 27 11:15:47.050 EDT: %OIR-SP-6-INSFAN: Fan 1 inserted
May 27 11:15:49 cp02-as01 600307: 600814: May 27 11:15:47.286 EDT: %C6KENV-SP-4-FANTRAYOK: fan tray 1 OK
Jun  4 03:29:46 cp02-as01 611230: 611744: Jun  4 03:29:44.313 EDT: %C6KENV-SP-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun  4 04:46:41 cp02-as01 611309: 611823: Jun  4 04:46:40.389 EDT: %C6KENV-SP-4-FANTRAYOK: fan tray 1 OK
Jun  4 04:46:42 cp02-as01 611310: 611824: Jun  4 04:46:40.553 EDT: %OIR-SP-6-INSFAN: Fan 1 inserted
Jun  8 19:10:58 cp02-as01 617891: 618408: Jun  8 19:10:56.678 EDT: %C6KENV-SP-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun  8 20:41:26 cp02-as01 617974: 618491: Jun  8 20:41:24.884 EDT: %OIR-SP-6-INSFAN: Fan 1 inserted
Jun  8 20:41:27 cp02-as01 617975: 618492: Jun  8 20:41:25.008 EDT: %C6KENV-SP-4-FANTRAYOK: fan tray 1 OK
Jun  9 06:04:09 cp02-as01 618536: 619053: Jun  9 06:04:07.795 EDT: %C6KENV-SP-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun 11 14:13:41 cp02-as01 621871: 622391: Jun 11 14:13:39.754 EDT: %C6KENV-SP-4-FANTRAYOK: fan tray 1 OK
Jun 11 14:13:43 cp02-as01 621872: 622392: Jun 11 14:13:41.858 EDT: %OIR-SP-6-INSFAN: Fan 1 inserted
Jun 19 22:36:15 cp02-as01 633804: 634330: Jun 19 22:36:13.387 EDT: %C6KENV-SP-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun 20 00:37:49 cp02-as01 633927: 634453: Jun 20 00:37:47.487 EDT: %C6KENV-SP-4-FANTRAYOK: fan tray 1 OK
Jun 20 00:37:50 cp02-as01 633928: 634454: Jun 20 00:37:48.427 EDT: %OIR-SP-6-INSFAN: Fan 1 inserted
Jun 29 16:57:24 cp02-as01 647753: 648283: Jun 29 16:57:22.831 EDT: %C6KENV-SP-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jun 29 16:57:34 cp02-as01 647754: 648284: Jun 29 16:57:32.832 EDT: %C6KENV-SP-4-FANTRAYOK: fan tray 1 OK
Jun 29 16:57:36 cp02-as01 647755: 648285: Jun 29 16:57:34.232 EDT: %OIR-SP-6-INSFAN: Fan 1 inserted
Jun 30 23:39:44 cp02-as01 649594: 650124: Jun 30 23:39:42.195 EDT: %C6KENV-SP-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jul  1 13:20:09 cp02-as01 650409: 650939: Jul  1 13:20:07.929 EDT: %OIR-SP-6-INSFAN: Fan 1 inserted
Jul  1 13:20:10 cp02-as01 650410: 650940: Jul  1 13:20:08.101 EDT: %C6KENV-SP-4-FANTRAYOK: fan tray 1 OK
Jul  4 01:28:50 cp02-as01 654051: 654581: Jul  4 01:28:47.836 EDT: %C6KENV-SP-4-FANTRAYABSENCE_OR_FAILED: fan tray 1 failed or removed
Jul  4 04:46:30 cp02-as01 654252: 654782: Jul  4 04:46:28.378 EDT: %OIR-SP-6-INSFAN: Fan 1 inserted
Jul  4 04:46:31 cp02-as01 654253: 654783: Jul  4 04:46:29.766 EDT: %C6KENV-SP-4-FANTRAYOK: fan tray 1 OK

 

 

 

New Member

The issue is two fold! The

The issue is two fold!

 

The first issue is that the FAN tray is bad and needs to be RMAed.

The second issue is that when you run the "show environment" command the fan tray shows staus as OKAY. there is a Cisco bug report for that (of course there is)

https://tools.cisco.com/bugsearch/bug/CSCtg07626/?reffering_site=dumpcr

 

 

 

The status of fantray is absent if some fans in a fantray are failed
CSCtg07626
The CLI for fan tray status for E-series chassis used to display the fan tray as absent when some fans had failed. This CDETS fixes this problem
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