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Community Member

Error Msg on 6500 chassis

Dear All,

I am getting this error in 6500 chassis and packet drops when I ping its LAN IP address.

15:28:54.247 FW[Mod 06]: sso_get_reg: ERR sso 0: reg 0xCF value 0x00 rc 0x80
15:28:54.247 FW[Mod 06]: sso_get_reg: ERR sso 0: reg 0xBA value 0x00 rc 0x80
15:28:54.247 FW[Mod 06]: sso_get_reg: ERR sso 0: reg 0xBB value 0x00 rc 0x80

This chassis has two supervisors.

I think this is an error msg because of SSO on module 6 (SUP) and I did not find this error in cisco IOS system message guide.

there is no work around in cisco for this error.

so should I go for IOS upgrade?

Plz help.

Regards,

Nitin

4 REPLIES
Hall of Fame Super Silver

Re: Error Msg on 6500 chassis

Hello Nitin,

I agree with your understanding that is related to SSO. To be noted these messages are internal messages not formatted in IOS way to send messages

sh redundancy provides a good output? I mean there is no real impact on the device beside these error messages?

What IOS image is running?

Hope to help

Giuseppe

Community Member

Re: Error Msg on 6500 chassis

Dear Giuseppe,

Thanks for reply.

Current IOS is ipservices-k9-m12.2(18)sxf7

What about the packet drops while pinging chassis IP address. 

Regards,

Nitin

Hall of Fame Super Silver

Re: Error Msg on 6500 chassis

Hello Nitin,

I had missed that part

with chassis ip address do you mean a loopback interface, an HSRP VIP, an SVI L3 vlan interface ip address?

Hope to help

Giuseppe

Community Member

Re: Error Msg on 6500 chassis

Thanks Giuseppe,

Packet drops problem we have sorted out.

For error messages, I opened TAC case and cisco is recommending for SUP reseating and rebooting. We also have a spare SUP so if reseating and rebooting the module doesn't solves it we will replace the SUP with the new one.

Thanks,

Nitin

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