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Facing issue with WS-X6608-T1 ports in WS-C6513

Hi all,

I am facing issue with some of WS-X6608-T1 port in WS-C6513 .. these ports are not getting registerd with CCM and show in unknown type

I have just added some of the details related to these ports(7/2,7/37/4 10/3,10/4, 10/5 etc). need immediate assistance..

========================error message==========

2010 Jan 28 19:55:37 IST +05:30 %SYS-4-MODHPRESET:Host process (860) 10/7 got reset asynchronously
2010 Jan 28 19:56:31 IST +05:30 %SYS-4-MODHPRESET:Host process (860) 10/2 got reset asynchronously
2010 Jan 28 19:56:32 IST +05:30 %SYS-4-MODHPRESET:Host process (860) 7/4 got reset asynchronously
2010 Jan 28 19:56:50 IST +05:30 %SYS-4-MODHPRESET:Host process (860) 10/3 got reset asynchronously

===================port detals==================================

Port  Name                 Status     Vlan       Duplex Speed       Type
----- -------------------- ---------- ---------- ------ ----------- ------------
7/1                       enabled    16           full           1 unknown
7/2                       notconnect 16           full           1 T1
7/3                       enabled    16           full           1 unknown
7/4                       enabled    16           full           1 unknown
7/5                       enabled    16           full           1 unknown
7/6                       enabled    16           full           1 unknown
10/1                       notconnect 16           full           1 T1
10/2                       enabled    16           full           1 unknown
10/3                       enabled    16           full           1 unknown
10/4                       notconnect 16           full           1 T1
10/5                       other      16           full           1 T1
10/6                       notconnect 16           full           1 unknown
10/7                       notconnect 16           full           1 T1
10/8                       disabled   16           full           1 unknown

Port     CallManagerState DSP-Type
=====================================-------- ---------------- --------
7/1     (Failed to obtain port interface information)
7/2     registered       C549
7/3     notregistered    C549
7/4     (Failed to obtain port interface information)
7/5     notregistered    C549

===========================configuration for these ports======================================
#module 7 : 8-port T1
set port voice interface  7/1 dhcp disable 10.1.23.240 255.255.248.0 vlan 16 tftp 10.1.30.35 gateway 10.1.16.5
set port voice interface  7/2 dhcp disable 10.1.23.241 255.255.248.0 vlan 16 tftp 10.1.30.35 gateway 10.1.16.5
set port voice interface  7/3 dhcp disable 10.1.23.242 255.255.248.0 vlan 16 tftp 10.1.30.35 gateway 10.1.16.5
set port voice interface  7/4 dhcp disable 10.1.23.243 255.255.248.0 vlan 16 tftp 10.1.30.35 gateway 10.1.16.5
set port voice interface  7/5 dhcp disable 10.1.23.244 255.255.248.0 vlan 16 tftp 10.1.30.35 gateway 10.1.16.5
set port voice interface  7/6 dhcp disable 10.1.23.245 255.255.248.0 vlan 16 tftp 10.1.30.35 gateway 10.1.16.5
set port voice interface  7/7 dhcp disable 10.1.23.246 255.255.248.0 vlan 16 tftp 10.1.30.35 gateway 10.1.16.5
set port voice interface  7/8 dhcp disable 10.1.23.247 255.255.248.0 vlan 16 tftp 10.1.30.35 gateway 10.1.16.5

=======================Host Processor details========================================
7   8    WS-X6608-T1         SAD0814083K Hw : 1.5
                                         Fw : 5.4(2)
                                         Sw : 8.4(5)
                                         HP1: D00404000031; DSP1: D0054322 (4.3.222)
                                         HP2: D00404000031; DSP2: D0054322 (4.3.222)
                                         HP3: D00404000031; DSP3: D0054322 (4.3.222)
                                         HP4: (not online); DSP4: (not online)
                                         HP5: D00404000031; DSP5: D0054322 (4.3.222)
                                         HP6: (not online); DSP6: (not online)
                                         HP7: D00404000031; DSP7: D0054322 (4.3.222)
                                         HP8: D00404000031; DSP8: D0054322 (4.3.222)

10  8    WS-X6608-T1         SAD08170CU0 Hw : 1.5
                                         Fw : 5.4(2)
                                         Sw : 8.4(5)
                                         HP1: D00404000031; DSP1: D0054322 (4.3.222)
                                         HP2: (not online); DSP2: (not online)
                                         HP3: (not online); DSP3: (not online)
                                         HP4: D00404000031; DSP4: D0054322 (4.3.222)
                                         HP5: (not online); DSP5: (not online)
                                         HP6: (not online); DSP6: (not online)
                                         HP7: (not online); DSP7: (not online)
                                         HP8: D00404000019; DSP8: D0054140 (4.1.40)

****************** show version ******************

WS-C6513 Software, Version NmpSW: 8.4(5)

Copyright (c) 1995-2005 by Cisco Systems

NMP S/W compiled on Aug 3 2005, 12:01:19

System Bootstrap Version: 7.1(1)

System Boot Image File is 'bootflash:cat6000-sup2k8.8-4-5.bin'

System Configuration register is 0x102

Hardware Version: 1.0 Model: WS-C6513 Serial #: TSC074903SL

PS1 Module: WS-CAC-2500W Serial #: ART0725E0ES

PS2 Module: WS-CAC-2500W Serial #: ART071000VE

Mod Port Model Serial # Versions

--- ---- ------------------- ----------- --------------------------------------

1 2 WS-X6K-SUP2-2GE SAL0742NB71 Hw : 4.4

2010 Jan 28 19:55:19 IST +05:30 %SYS-4-MODHPRESET:Host process (860) 10/6 got reset asynchronously

Fw : 7.1(1)

Fw1: 6.1(3)

Sw : 8.4(5)

Sw1: 8.4(5)

WS-F6K-PFC2 SAL0742NGML Hw : 3.4

Sw :

WS-X6K-SUP2-2GE SAL0742NB71 Hw : 4.4

Sw :

2 2 WS-X6K-SUP2-2GE SAL081230E1 Hw : 5.0

Fw : 7.1(1)

Fw1: 6.1(3)

Sw : 8.4(5)

Sw1: 8.4(5)

WS-F6K-PFC2 SAL0811WJVZ Hw : 3.4

Sw :

WS-X6K-SUP2-2GE SAL081230E1 Hw : 5.0

Sw :

3 16 WS-X6516A-GBIC SAL0803SSLH Hw : 3.0

Fw : 7.2(1)

Sw : 8.4(5)

4 48 WS-X6148-GE-TX SAD0752079X Hw : 5.0

Fw : 7.2(1)

Sw : 8.4(5)

5 48 WS-X6148-GE-TX SAD0801044B Hw : 5.0

Fw : 7.2(1)

Sw : 8.4(5)

6 8 WS-X6608-E1 SAD07070482 Hw : 1.3

Fw : 5.4(2)

Sw : 8.4(5)

HP1: M00104000004; DSP1: M002E031 (3.3.2)

HP2: D00404000031; DSP2: D0054322 (4.3.222)

HP3: D00404000031; DSP3: D0054322 (4.3.222)

HP4: D00404000031; DSP4: D0054322 (4.3.222)

HP5: D00404000031; DSP5: D0054322 (4.3.222)

HP6: D00404000031; DSP6: D0054322 (4.3.222)

HP7: D00404000031; DSP7: D0054322 (4.3.222)

HP8: D00404000031; DSP8: D0054322 (4.3.222)

7 8 WS-X6608-T1 SAD0814083K Hw : 1.5

Fw : 5.4(2)

Sw : 8.4(5)

HP1: D00404000031; DSP1: D0054322 (4.3.222)

HP2: D00404000031; DSP2: D0054322 (4.3.222)

HP3: D00404000031; DSP3: D0054322 (4.3.222)

HP4: (not online); DSP4: (not online)

HP5: D00404000031; DSP5: D0054322 (4.3.222)

HP6: (not online); DSP6: (not online)

HP7: D00404000031; DSP7: D0054322 (4.3.222)

HP8: D00404000031; DSP8: D0054322 (4.3.222)

8 8 WS-X6608-T1 SAD04450DPS Hw : 1.2

Fw : 5.4(2)

Sw : 8.4(5)

HP1: D00404000031; DSP1: D0054322 (4.3.222)

HP2: (not online); DSP2: (not online)

HP3: D00404000031; DSP3: D0054322 (4.3.222)

HP4: D00404000031; DSP4: D0054322 (4.3.222)

HP5: D00404000031; DSP5: D0054322 (4.3.222)

HP6: (not online); DSP6: (not online)

HP7: D00404000031; DSP7: D0054322 (4.3.222)

HP8: (not online); DSP8: (not online)

9 48 WS-X6148-RJ45V SAL0720D4H0 Hw : 1.5

Fw : 5.4(2)

Sw : 8.4(5)

WS-F6K-VPWR Hw : 2.0

Sw : 1.1(1)

10 8 WS-X6608-T1 SAD08170CU0 Hw : 1.5

Fw : 5.4(2)

Sw : 8.4(5)

HP1: D00404000031; DSP1: D0054322 (4.3.222)

HP2: (not online); DSP2: (not online)

HP3: (not online); DSP3: (not online)

HP4: D00404000031; DSP4: D0054322 (4.3.222)

HP5: (not online); DSP5: (not online)

HP6: (not online); DSP6: (not online)

HP7: (not online); DSP7: (not online)

HP8: D00404000019; DSP8: D0054140 (4.1.40)

15 1 WS-F6K-MSFC2 SAL0652AXDM Hw : 2.5

Fw : 12.1(13)E12

Sw : 12.1(13)E12

16 1 WS-F6K-MSFC2 SAL0810VN01 Hw : 2.6

Fw : 12.1(13)E12

Sw : 12.1(13)E12

please let us know if required more details.... hoping to get some help....

Regards

Madhu

4 REPLIES

Re: Facing issue with WS-X6608-T1 ports in WS-C6513

Hi Madhu,

As per the error logs and suggeted recommendation from cisco to overcome these type of errors.

Explanation: The SYS-4-MODHPRESET message is displayed when active T1 or E1ports on the WS-X6608 modules reset on a random or infrequent basis. When the ports reset, all active calls to Public Switched Telephone Networks (PSTN) are dropped.Therefore, non-configured but enabled ports continuously reset in an attempt to connect to a Cisco Call Manager (CCM). These reset messages can overlap to the
active gateway ports and cause an unwanted reset. This is possible because ports share the processor. This system message continually appears on the console screen.This is the expected behavior for this blade, and does not affect system performance.

Recommended Action: Disable unused ports through the set port disable {mod/port} command. Add all ports to the CCM database. You can configure these ports as gateways,Media Termination Points (MTP), or hardware conference bridges. Disable the unused ports to prevent the asynchronous reset that drops all active ports.

Hope the help

Ganesh.H

New Member

Re: Facing issue with WS-X6608-T1 ports in WS-C6513

Hi Ganesh,

thanks for the mail.. i think it has answered half the queries i had.. I have T1 line connected to port 7/6 which sometime get registered and next time show nonregistered... now i have moved the same line to 8/8 port and port shows HP8: (not online); DSP8: (not online).Attached the log below

INBGMSWI02> (enable) sh port 8/8
* = Configured MAC Address

# = 802.1X Authenticated Port Name.

Port  Name                 Status     Vlan       Duplex Speed       Type
----- -------------------- ---------- ---------- ------ ----------- ------------
8/8                       enabled    16           full     - unknown

Port     DHCP    MAC-Address       IP-Address      Subnet-Mask
-------- ------- ----------------- --------------- ---------------
8/8     disable 00-01-c9-6b-32-df (Failed to obtain port interface information)

Port     Call-Manager(s)   DHCP-Server     TFTP-Server     Gateway
-------- ----------------- --------------- --------------- ---------------
8/8     (Failed to obtain port interface information)

Port     DNS-Server(s)     Domain
-------- ----------------- -------------------------------------------------
8/8     (Failed to obtain port interface information)

Port     CallManagerState DSP-Type
-------- ---------------- --------
8/8     (Failed to obtain port interface information)
Port  NoiseRegen NonLinearProcessing
----- ---------- -------------------
8/8  (Failed to obtain port interface information)

Port   Trap      IfIndex
-----  --------  -------
8/8   disabled  140

Port  Status      ErrDisable Reason    Port ErrDisableTimeout  Action on Timeout
----  ----------  -------------------  ----------------------  -----------------
8/8  enabled                       -  Enable                  No Change

Idle Detection
--------------
   --====================Port configuration========================================

set port voice interface  8/8 dhcp disable 10.1.23.199 255.255.248.0 vlan 16 tftp 10.1.30.35 gateway 10.1.16.5

can you clear this point..?

==================== Module details============================

INBGMSWI02> (enable) sh port 8
* = Configured MAC Address

# = 802.1X Authenticated Port Name.

Port  Name                 Status     Vlan       Duplex Speed       Type
----- -------------------- ---------- ---------- ------ ----------- ------------
8/1                       enabled    16         2010 Jan 29 21:10:24 IST +05:30
%SYS-4-MODHPRESET:Host process (860) 10/6 got reset asynchronously
  full     - unknown
8/2                       enabled    16           full     - unknown
8/3                       notconnect 16           full 1.544 T1
8/4                       notconnect 16           full 1.544 T1
8/5                       connected  16           full 1.544 T1
8/6                       enabled    16           full     - unknown
8/7                       notconnect 16           full 1.544 T1
8/8                       enabled    16           full     - unknown

Port     DHCP    MAC-Address       IP-Address      Subnet-Mask
-------- ------- ----------------- --------------- ---------------
8/1     disable 00-01-c9-6b-32-d8 10.1.23.248     255.255.248.0
8/2     disable 00-01-c9-6b-32-d9 10.1.23.249     255.255.248.0
8/3     disable 00-01-c9-6b-32-da 10.1.23.250     255.255.248.0
8/4     disable 00-01-c9-6b-32-db 10.1.23.251     255.255.248.0
8/5     disable 00-01-c9-6b-32-dc 10.1.23.252     255.255.248.0
8/6     disable 00-01-c9-6b-32-dd (Failed to obtain port interface information)
8/7     disable 00-01-c9-6b-32-de 10.1.23.254     255.255.248.0
8/8     disable 00-01-c9-6b-32-df (Failed to obtain port interface information)

Port     Call-Manager(s)   DHCP-Server     TFTP-Server     Gateway
-------- ----------------- --------------- --------------- ---------------
8/1     -                 -               10.1.30.35      10.1.16.5
8/2     -                 -               10.1.30.35      10.1.16.5
8/3     10.1.30.37*       -               10.1.30.35      10.1.16.5
         10.1.30.38
         10.1.30.35
8/4     10.1.30.37*       -               10.1.30.35      10.1.16.5
         10.1.30.38
         10.1.30.35
8/5     10.1.30.39*       -               10.1.30.35      10.1.16.5
         10.1.30.44
         10.1.30.40
8/6     (Failed to obtain port interface information)
8/7     10.1.30.37*       -               10.1.30.35      10.1.16.5
         10.1.30.38
         10.1.30.35
8/8     (Failed to obtain port interface information)
(*): Primary

Port     DNS-Server(s)     Domain
-------- ----------------- -------------------------------------------------
8/1     -                 -
8/2     -                 -
8/3     -                 -
8/4     -                 -
8/5     -                 -
8/6     (Failed to obtain port interface information)
8/7     -                 -
8/8     (Failed to obtain port interface information)

Port     CallManagerState DSP-Type
-------- ---------------- --------
8/1     notregistered    C549
8/2     notregistered    C549
8/3     registered       C549
8/4     registered       C549
8/5     registered       C549
8/6     (Failed to obtain port interface information)
8/7     registered       C549
8/8     (Failed to obtain port interface information)

regards

Madhu

New Member

Re: Facing issue with WS-X6608-T1 ports in WS-C6513

Hi Ganesh,

Can you elaborate little more on your comments

"These reset messages can overlap to the active gateway ports and cause an unwanted reset. This is possible because ports share the processor."

Regards

Madhu

Re: Facing issue with WS-X6608-T1 ports in WS-C6513

Hi Ganesh,

Can you elaborate little more on your comments

"These reset messages can overlap to the active gateway ports and cause an unwanted reset. This is possible because ports share the processor."

Regards

Madhu

Madhu,

The above message can be explained like this as the architecture of cat 6500 in regards of shared port adapters,genrally SPA works like this

A SPA is a modular type of port adapter that inserts into a subslot of a compatible SIP carrier card to provide network connectivity and increased interface port density. A SIP can hold one or more SPAs, depending on the SIP type.

Some SPAs provide services rather than network connectivity, and insert into subslots of compatible SSCs. For example, the IPsec VPN SPA provides services such as IP security (IPsec) encryption/decryption, generic routing encapsulation (GRE), and Internet Key Exchange (IKE) key generation.

Check out the below link for detail explanation about SPA and error message which you are enecountered and the recommendation from cisco for the same.

http://www.cisco.com/en/US/docs/interfaces_modules/shared_port_adapters/configuration/6500series/76intsw.html#wpxref76561

http://www.cisco.com/en/US/customer/products/hw/switches/ps700/products_tech_note09186a008014f550.shtml#subtopic1m --Error explanation

Hope to help

Ganesh.H

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