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New Member

How do I erase data from a Cisco 3560 switch that won't boot?

I have a Catalyst 3560 PoE 8 port switch that appears to be hard broken.  Plug in power and all lights stay on/amber.  I've done the hold-down of the mode button procedure in various forms with no luck and what I've read given the indications is that it's dead.  Actually, RMA is all ready to go and we just got our replacements today so the 10-day clock is ticking.  But before I send in the old switches I have to prove that I have cleared any data that might be on them.  How can I prove to my Information Assurance people that I have cleared any configuration data that may be sensitive?  Is there an electrical short somewhere?  Also, I would need to see official Cisco documentation of this procedure (an official Cisco website document would suffice).  Thank you for any help with this.

New Member

Hello, please refer to the

Hello, please refer to the following document from Cisco which explains step by step process on recovering/resetting your password on the switch.

New Member

What following document?

What following document?  That was a link to my own post.  Also, re-read my original post please.  I'm not trying to recover/reset my password.  In fact, I can't even do that in the switch's current condition.  I need to know how to erase any data without destroying the device and so that I can send it back for RMA.

Hey @izzylogan,If you've done

Hey @,

If you've done all the steps, as Cisco describes in their documents with the hold-down process, and you still get nothing there is anything to do unless you destroy the device components.


Martin, IT Specialist


New Member

Unfortunately that looks like

Unfortunately that looks like what I'll have to do, Martin.  Of course, I guess I'll need to get instructions and permission through the RMA process.  I'll clear it up with RMA folks on Monday.  Thanks for your reply.