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How to disable call-home feature on 4948

Hi,

I would like to disable this log massage:

an 16 07:35:15.714: CALL-HOME-DETAIL: Alert group 2 is valid(6)

Jan 16 07:35:15.714: CALL-HOME-DETAIL: Checking if alert-group 3 is supported

Jan 16 07:35:15.714: CALL-HOME-DETAIL: Alert group 3 is valid(6)

Jan 16 07:35:15.714: CALL-HOME-DETAIL: Checking if alert-group 4 is supported

Jan 16 07:35:15.714: CALL-HOME-DETAIL: Alert group 4 is valid(6)

Jan 16 07:35:15.714: CALL-HOME-DETAIL: Checking if alert-group 5 is supported

Jan 16 07:35:15.714: CALL-HOME-DETAIL: Alert group 5 is valid(6)

Jan 16 07:35:15.714: CALL-HOME-DETAIL: unlock call home database sempahore

Jan 16 07:35:35.110: CALL-HOME-TRACE: Received event: 1

Jan 16 07:35:35.110: CALL-HOME-TRACE: Cleared rate limit counter

Jan 16 07:35:35.110: CALL-HOME-DETAIL:

httpc_enabled 1, status 0, sid 2

Jan 16 07:35:37.939: CALL-HOME-TRACE:  show_call_home_summary_func() is called

Jan 16 07:35:37.939: CALL-HOME-TRACE: call_home_get_global_database() is entered

Jan 16 07:35:37.939: CALL-HOME-DETAIL: lock call home database semaphore

Jan 16 07:35:37.939: CALL-HOME-DETAIL: unlock call home database sempahore

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Checking if alert-group 0 is supported

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Alert group 0 is valid(6)

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Alert group 0 is valid(6)

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Alert group 0 is valid(6)

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Checking if alert-group 1 is supported

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Alert group 1 is valid(6)

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Alert group 1 is valid(6)

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Alert group 1 is valid(6)

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Checking if alert-group 2 is supported

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Alert group 2 is valid(6)

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Alert group 2 is valid(6)

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Alert group 2 is valid(6)

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Checking if alert-group 3 is supported

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Alert group 3 is valid(6)

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Alert group 3 is valid(6)

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Alert group 3 is valid(6)

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Checking if alert-group 4 is supported

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Alert group 4 is valid(6)

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Alert group 4 is valid(6)

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Alert group 4 is valid(6)

Jan 16 07:35:37.939: CALL-HOME-DETAIL: Checking if alert-group 5 is supported

Jan 16 07:35:37.939: CALL-HOME-TRACE: call_home_get_profile() is entered profile

Jan 16 07:35:37.939: CALL-HOME-DETAIL: lock call home database semaphore

Jan 16 07:35:37.939: CALL-HOME-DETAIL: unlock call home database sempahore

Jan 16 07:35:37.939: CALL-HOME-DETAIL: call_home_get_profile() found profile

I did:

no call-home

All configuration under call-home mode are set to default value. Cisco TAC profiles are deactivated and all other profiles are removed.

and disable all alert groups

But I am still receiving log massage.

Is there any way to disable them.

sh call-home

Current call home settings:

    call home feature : disable

    call home message's from address: Not yet set up

    call home message's reply-to address: Not yet set up

    vrf for call-home messages: Not yet set up

    contact person's email address: Not yet set up

    contact person's phone number: Not yet set up

    street address: Not yet set up

    customer ID: Not yet set up

    contract ID: Not yet set up

    site ID: Not yet set up

    source ip address: Not yet set up

    source interface: Not yet set up

    Mail-server: Not yet set up

    Rate-limit: 20 message(s) per minute

Available alert groups:

    Keyword                  State   Description

    ------------------------ ------- -------------------------------

    configuration            Disable configuration info

    diagnostic               Disable diagnostic info

    environment              Disable environmental info

    inventory                Disable inventory info

    syslog                   Disable syslog info

Profiles:

    Profile Name: CiscoTAC-1

Regards,

Ivan

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

workaround: I do not have

workaround: I do not have this problem anymore, because I set the logging severity level debugging --> informational. (logging trap informational)

2 REPLIES
New Member

workaround: I do not have

workaround: I do not have this problem anymore, because I set the logging severity level debugging --> informational. (logging trap informational)

New Member

thanks, it is working!

thanks, it is working!

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