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Intel network card compatibility issue

We have a wireless network with a Controller 4400 and a Catalyst 2960. Some customers with Intel wireless network cards get a very weak signal while the others get a normal signal.

Are there any settings the IT team should check? They are not very professional, that's why I am asking this question. My networking skills are limited, but anything that I can pass on to them will help.

Everyone's tags (2)

Re: Intel network card compatibility issue

   Sounds like they maybe did not do a very thorough site survey   for access point placement , or you do not have enough ap's to give adequate coverage.Also  the ap's power settings may be able to be adjusted if they are not maxed out already.

Community Member

Re: Intel network card compatibility issue

I don't think the power is the problem, because right next to the ap an INTEL network card picks-up 1 bar of signal while an ATHEROS gets 5 bars. There must be some compatibility issues or wrong settings.

Hall of Fame Super Blue

Re: Intel network card compatibility issue

This is a common occurrence and can sometimes be rectified by upgrading the firmware of the wireless NIC.

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