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IOS Crashed with Error message: System was restarted by bus error at PC 0x5CE650, address 0x0

Hi Guys,

I've IOS Crashed with Error message: System was restarted by bus error at PC 0x5CE650, address 0x0

Switch model: WS-C2960-24TC-L

Switch IOS version: 12.2(44)SE1

Switch IOS Image: C2960-LANBASE-M

Logs file results:

Dec 3 16:48:42: %PLATFORM-1-CRASHED: System previously crashed with the following message:

Dec 3 16:48:42: %PLATFORM-1-CRASHED: Cisco IOS Software, C2960 Software (C2960-LANBASE-M), Version 12.2(44)SE1, RELEASE SOFTWARE (fc1)

Dec 3 16:48:42: %PLATFORM-1-CRASHED: Copyright (c) 1986-2008 by Cisco Systems, Inc.

Dec 3 16:48:42: %PLATFORM-1-CRASHED: Compiled Thu 06-Mar-08 21:11 by weiliu

Dec 3 16:48:42: %PLATFORM-1-CRASHED:

Dec 3 16:48:42: %PLATFORM-1-CRASHED: Data Access Exception (0x0300)!

Dec 3 16:48:42: %PLATFORM-1-CRASHED:

Dec 3 16:48:42: %PLATFORM-1-CRASHED: SRR0 = 0x005CE650 SRR1 = 0x00029230 SRR2 = 0x0054C77C SRR3 = 0x00021200

Dec 3 16:48:42: %PLATFORM-1-CRASHED: ESR = 0x00800000 DEAR = 0x0001B824 TSR = 0x84000000 DBSR = 0x00000000

Dec 3 16:48:42: %PLATFORM-1-CRASHED:

Dec 3 16:48:42: %PLATFORM-1-CRASHED: CPU Register Context:

Dec 3 16:48:42: %PLATFORM-1-CRASHED: Vector = 0x00000300 PC = 0x005CE650 MSR = 0x00029230 CR = 0x24444028

Dec 3 16:48:42: %PLATFORM-1-CRASHED: LR = 0x005CE644 CTR = 0x00A33E94 XER = 0x60000050

Dec  3 16:48:42: %PLATFORM-1-CRASHED: R0 = 0x3863BED8 R1 = 0x01B266F0 R2 = 0x00000000 R3 = 0x00000000

Dec 3 16:48:42: %PLATFORM-1-CRASHED: R4 = 0x01DC0214 R5 = 0x008573BC R6 = 0x01AE124C R7 = 0x00000000

Dec 3 16:48:42: %PLATFORM-1-CRASHED: R8 = 0xD0000000 R9 = 0x00000000 R10 = 0x01AE0D60 R11 = 0x00000000

Dec 3 16:48:42: %PLATFORM-1-CRASHED: R12 = 0x9862A7A8 R13 = 0x00110000 R14 = 0x00000000 R15 = 0x00000000

Dec 3 16:48:42: %PLATFORM-1-CRASHED: R16 = 0x0193FCFC R17 = 0x0193FCC4 R18 = 0x01940000 R19 = 0x01830000

Dec 3 16:48:42: %PLATFORM-1-CRASHED: R20 = 0x0193FCFC R21 = 0x00000000 R22 = 0x01940000 R23 = 0x00000000

Dec 3 16:48:42: %PLATFORM-1-CRASHED: R24 = 0x00000060 R25 = 0x015D68C0 R26 = 0x00021200 R27 = 0x00000001

Dec 3 16:48:42: %PLATFORM-1-CRASHED: R28 = 0xD6CD57F7 R29 = 0x0054BC00 R30 = 0x00000000 R31 = 0x00000000

Dec 3 16:48:42: %PLATFORM-1-CRASHED:

Dec 3 16:48:42: %PLATFORM-1-CRASHED: Stack trace:

Dec 3 16:48:42: %PLATFORM-1-CRASHED: PC = 0x005CE650, SP = 0x01B266F0

Dec 3 16:48:42: %PLATFORM-1-CRASHED: Frame 00: SP = 0xFFFFFFFF   PC = 0x005CE63C

Dec 3 16:48:42: %PLATFORM-1-CRASHED:

Stacks results:

Minimum process stacks:

Free/Size   Name

5104/6000   hulc_flash init

3616/6000   SaveCrashBuffer

5740/6000   CDP BLOB

5628/6000   DHCPD Receive

5572/6000   stp_change_tree_type

5656/6000   vqpc_shim_create_addr_tbl

5636/6000   SPAN Subsystem

5584/6000   SASL MAIN

5572/6000   hpm bulk_vlan_state process

8808/12000 Init

8724/9000   cdp init process

5480/6000   RADIUS INITCONFIG

5620/6000   Hulc Backup Interface Process

4940/6000   HULC CrashBuffer

2600/3000   Rom Random Update Process

35132/36000 TCP Command

9212/12000 Virtual Exec

Interrupt level stacks:

Level   Called Unused/Size Name

4 3596032885   8464/9000 NETWORK INTERFACE CHIP

5           0   9000/9000 SUPERVISOR EXCEPTIONS

6         40   8932/9000 NS16550 VECTOR

System was restarted by bus error at PC 0x5CE650, address 0x0

C2960 Software (C2960-LANBASE-M), Version 12.2(44)SE1, RELEASE SOFTWARE (fc1)

Compiled Thu 06-Mar-08 21:11 by weiliu (current version)

Image text-base: 0x00003000, data-base: 0x01000000

Stack trace from system failure:

FP: 0x1B266F0, RA: 0x5CE650

FP: 0xFFFFFFFF, RA: 0x5CE63C

***************************************************

******* Information of Last System Crash **********

***************************************************

Using flash:/crashinfo/crashinfo_2.

Cisco IOS Software, C2960 Software (C2960-LANBASE-M), Version 12.2(44)SE1, RELEASE SOFTWARE (fc1)

Copyright (c) 1986-2008 by Cisco Systems, Inc.

Compiled Thu 06-Mar-08 21:11 by weiliu

Data Access Exception (0x0300)!

SRR0 = 0x005CE650 SRR1 = 0x00029230 SRR2 = 0x0054C77C SRR3 = 0x00021200

ESR = 0x00800000 DEAR = 0x0001B824 TSR = 0x84000000 DBSR = 0x00000000

CPU Register Context:

Vector = 0x00000300 PC = 0x005CE650 MSR = 0x00029230 CR = 0x24444028

LR = 0x005CE644 CTR = 0x00A33E94 XER = 0x60000050

R0 = 0x3863BED8 R1 = 0x01B266F0 R2 = 0x00000000 R3 = 0x00000000

R4 = 0x01DC0214 R5 = 0x008573BC R6 = 0x01AE124C R7 = 0x00000000

R8 = 0xD0000000 R9 = 0x00000000 R10 = 0x01AE0D60 R11 = 0x00000000

R12 = 0x9862A7A8 R13 = 0x00110000 R14 = 0x00000000 R15 = 0x00000000

R16 = 0x0193FCFC R17 = 0x0193FCC4 R18 = 0x01940000 R19 = 0x01830000

R20 = 0x0193FCFC R21 = 0x00000000 R22 = 0x01940000 R23 = 0x00000000

R24 = 0x00000060 R25 = 0x015D68C0 R26 = 0x00021200 R27 = 0x00000001

R28 = 0xD6CD57F7 R29 = 0x0054BC00 R30 = 0x00000000 R31 = 0x00000000

Stack trace:

PC = 0x005CE650, SP = 0x01B266F0

Frame 00: SP = 0xFFFFFFFF   PC = 0x005CE63C

could you please help me to know the reason for this IOS crashed.

Regards,

Kamel

2 ACCEPTED SOLUTIONS

Accepted Solutions
VIP Purple

IOS Crashed with Error message: System was restarted by bus erro

HI Kamel,

Leo is right, you must upgarde ur IOS,

Error:

System was restarted by bus error at PC 0x5CE650, address 0x0

A bus error generally means that the CPU tried to access a memory location that is not physically accessible. In most cases, this is a problem of the operating system.

Your IOS is very old.Please update it.

Regrds

Hall of Fame Super Gold

IOS Crashed with Error message: System was restarted by bus erro

I want to ask about the reasone for this IOS crashed, do you have any idea?

You'll need to create a Cisco TAC case and submit to them the "sh tech-support" so they can determine what caused the crash and the Bug ID. 

Your IOS is old.  Your IOS is also known to be buggy, particularly when you are running SE1. 

7 REPLIES
Hall of Fame Super Gold

IOS Crashed with Error message: System was restarted by bus erro

Upgrade to either 15.0(2)SE4 or 12.2(55)SE8.

New Member

IOS Crashed with Error message: System was restarted by bus erro

Thanks Leo,

I want to ask about the reasone for this IOS crashed, do you have any idea?

Regards,

VIP Purple

IOS Crashed with Error message: System was restarted by bus erro

HI Kamel,

Leo is right, you must upgarde ur IOS,

Error:

System was restarted by bus error at PC 0x5CE650, address 0x0

A bus error generally means that the CPU tried to access a memory location that is not physically accessible. In most cases, this is a problem of the operating system.

Your IOS is very old.Please update it.

Regrds

New Member

IOS Crashed with Error message: System was restarted by bus erro

Thanks a lot sandeepchoudhary

VIP Purple

Re: IOS Crashed with Error message: System was restarted by bus

Hi,
Thanks for rating.
Can u please mark this question as answered, it may help others.

Regards
Sent from Cisco Technical Support iPhone App

Hall of Fame Super Gold

IOS Crashed with Error message: System was restarted by bus erro

I want to ask about the reasone for this IOS crashed, do you have any idea?

You'll need to create a Cisco TAC case and submit to them the "sh tech-support" so they can determine what caused the crash and the Bug ID. 

Your IOS is old.  Your IOS is also known to be buggy, particularly when you are running SE1. 

New Member

IOS Crashed with Error message: System was restarted by bus erro

Thanks a lot Leo, I'll try to create a Cisco TAC case

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