Cisco has a support service call as Cisco SmartCare. It is a small device (kind of logger) that sits in your LAN. It then uses the ping responses, snmp, syslog, etc to check the status of your devices in the LAN. It then collects these logs, and sends it across to a global portal hosted by cisco. This portal proactively intimates you (as a customer) about any updates in terms of IOS, features, link / port failure/down, etc.
If you have mutliple cisco devices in your network, and you are looking to renew your smartnet service, I think smartcare is also an option you can look at.
Hi everyone, I would like to thank you in advance for any help you can provide a newcomer like myself!
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