Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

issue with ACS 4.1 server:Internal error

Hi,
we are  having ACS server primary and secondary running 4.1, there is authentication problem when trying to authenticate from primary, if we switch off the primary acs, authentication from secondary works fine. We restarted the system and services but the result is same.
Note: Local Users are getting authenticated from primary but when authenticating AD users then only we see the internal error.
checked the logs in acs which only shows the internal error.
need expert suggestion to troubleshoot it.
Regards
Amar
1 REPLY
New Member

Re: issue with ACS 4.1 server:Internal error

Hi,

I have captured the package.cab and there seems multiple file, not sure which to verify

Checked the ADMN.log file and find some error messages pasted below,

========== error from ADMN.log====================

External DB [SecurID.dll]: Failed to load 'aceclnt.dll'
The aceclnt.dll is supplied by RSA and installed into system32 when you install the RSA client tools CD.
AuthenLoadLibrary: DLL for RSA SecurID Token Server initialization function failed

Failed to create enum key 'CiscoACS\Device Command Set Types' (in func load)
In the Group Setup and User Setup sections of the ACS web interface, the text values that you define appear in lists that are associated with the attributes that use the enumerations. Enumeration definition sections are required only if an attribute definition section references them.
====================xxx================================

Is there any possibility that these error can cause a failed authentication..?

Attached the ADMN.LOG from Package.cab logs


Regards
Amar

722
Views
0
Helpful
1
Replies
CreatePlease to create content