L3 Switch Crash

[Sakthi vel]

Dear Team,

One of our L3 switch we observe crashes frequently.

Please addres this ASAP

Attached is Tech Support Details

Cisco Internetwork Operating System Software
IOS (tm) C3550 Software (C3550-I5Q3L2-M), Version 12.1(22)EA1a, RELEASE SOFTWARE (fc1)
Copyright (c) 1986-2004 by cisco Systems, Inc.
Compiled Fri 20-Aug-04 00:44 by yenanh
Image text-base: 0x00003000, data-base: 0x0083AF00

ROM: Bootstrap program is C3550 boot loader

HYD_L3_GATEWAY1 uptime is 58 minutes
System returned to ROM by error - Program Exception (0x0700)!, PC 0x0
System restarted at 12:01:58 GMT Tue Mar 18 2014
System image file is "flash:c3550-i5q3l2-mz.121-22.EA1a/c3550-i5q3l2-mz.121-22.EA1a.bin"

cisco WS-C3550-48 (PowerPC) processor (revision Q0) with 65526K/8192K bytes of memory.
Processor board ID CAT0903Y17U
Last reset from warm-reset
Bridging software.
Running Layer2/3 Switching Image

Ethernet-controller 1 has 12 Fast Ethernet/IEEE 802.3 interfaces

Ethernet-controller 2 has 12 Fast Ethernet/IEEE 802.3 interfaces

Ethernet-controller 3 has 12 Fast Ethernet/IEEE 802.3 interfaces

Ethernet-controller 4 has 12 Fast Ethernet/IEEE 802.3 interfaces

Ethernet-controller 5 has 1 Gigabit Ethernet/IEEE 802.3 interface

Ethernet-controller 6 has 1 Gigabit Ethernet/IEEE 802.3 interface

48 FastEthernet/IEEE 802.3 interface(s)
2 Gigabit Ethernet/IEEE 802.3 interface(s)

The password-recovery mechanism is enabled.
384K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 00:13:1A:2F:40:00
Motherboard assembly number: 73-5701-10
Power supply part number: 34-0967-02
Motherboard serial number: CAT09030HW2
Power supply serial number: LIT085208AU
Model revision number: Q0
Motherboard revision number: A0
Model number: WS-C3550-48-EMI
System serial number: CAT0903Y17U
Configuration register is 0x10F

Thanks & Regards,

Sakthivel M

[Leo Laohoo · Accepted solution]

I have a question for you:  If your 9-year old switch keeps crashing, then WHY are you still using the same IOS?  

Upgrade the IOS of your switch to 12.2 range.

[Joseph W. Doherty]

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Posting

Similar to Leo, for such an old switch, I would probably upgrade to the last IOS version for it.

However, if you didn't want to do that, at the very least, I would consider upgrading to the last IOS patch version within the same software train.  "EA1a" is likely an early release.

[Jose Solano]

Hi,

 I would agree with Leo's comment, this switch is not longer supported by Cisco and the IOS you are running on that box is deferred ever since several years ago, the best option will be to upgrade to a supported image and see if the same problem continues.

Regards,