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Community Member

Multiple Cisco 887VA routers boot in Rommon

I recently had to install multiple (about 5) Cisco 887 VA routers at different branch offices. They all have the problem that they sometimes boot in ROMMON!

I searches the internet, fora and Cisco bug tool, but I am unable to find the cause. I also returned some of the routers to my supplier and requested for a new one, but this does not help, because the new ones have the same problem.

The problem is, that the router does not always boot in Rommon. It seems that when the power is disconnected for a couple of days/weeks, the router boots in Rommon. When it boots in rommon, it helps to reboot the router. After the next reboot it boots with the installed IOS image as you can see below. It also did not loose it's configuration

Can someone please help me with this strange case?

Kind Regards

Jeroen

Here is some info about the latest problem router:

rommon 6 > showmon

ReadOnly ROMMON version is:

System Bootstrap, Version 12.4(22r)YB5, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 2009 by cisco Systems, Inc.

No upgrade ROMMON version present

ReadOnly ROMMON currently running

ReadOnly ROMMON is selected for next boot

rommon 11 > dir flash:

The device is not recognizable.

dir: cannot open device "flash:"

rommon 12 > meminfo

Main memory size: 256 MB.

Available main memory starts at 0x80018000, size 262048 KB

IO (packet) memory size: 10 percent of main memory

NVRAM size: 256 KB

rommon 13 > sysret

System Return Info:

count: 19,  reason: reset

pc:0x0,  error address: 0x0

Stack Trace:

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

rommon 17 > dev

Devices in device table:

        id  name

    flash:  internal compact flash

usbflash0:  usbflash0

rommon 23 > reset

System Bootstrap, Version 12.4(22r)YB5, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 2009 by cisco Systems, Inc.

C880 platform with 262144 Kbytes of main memory

Readonly ROMMON initialized

program load complete, entry point: 0x80020000, size: 0x1eedfec

Self decompressing the image : ################################################################################################################################################################################################################################################################################################## [OK]

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.

           170 West Tasman Drive

           San Jose, California 95134-1706

Cisco IOS Software, C880 Software (C880DATA-UNIVERSALK9-M), Version 15.1(4)M5, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2012 by Cisco Systems, Inc.

Compiled Tue 04-Sep-12 21:03 by prod_rel_team

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Installed image archive

Cisco 887VA (MPC8300) processor (revision 1.0) with 236544K/25600K bytes of memory.

Processor board ID FGL171520RK

1 DSL controller

1 Ethernet interface

4 FastEthernet interfaces

1 ATM interface

1 Virtual Private Network (VPN) Module

256K bytes of non-volatile configuration memory.

125496K bytes of ATA CompactFlash (Read/Write)

SETUP: new interface NVI0 placed in "shutdown" state

Jan  2 12:00:02.319: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c880-data Next reboot level = advsecurity and License = advsecurity

Aug 30 07:55:37.055: %IFMGR-7-NO_IFINDEX_FILE: Unable to open nvram:/ifIndex-table No such file or directory

Aug 30 07:55:37.147: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0  State changed to: Initialized

Aug 30 07:55:37.267: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0  State changed to: Enabled

Aug 30 07:56:04.455: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to down

Aug 30 07:56:04.455: %LINK-3-UPDOWN: Interface Ethernet0, changed state to up

Aug 30 07:56:05.347: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down

Aug 30 07:56:05.455: %LINEPROTO-5-UPDOWN: Line protocol on Interface Ethernet0, changed state to down

000009: Aug 30 07:56:08.715 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan10, changed state to down

000010: Aug 30 07:56:08.731 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface NVI0, changed state to up

000011: Aug 30 07:56:09.771 UTC: %LINK-5-CHANGED: Interface Ethernet0, changed state to administratively down

000012: Aug 30 07:56:15.487 UTC: %IP_VFR-7-FEATURE_DISABLE_IN: VFR(in) is manually disabled through CLI; VFR support for features that have internally enabled, will be made available only when VFR is enabled manually on interface Vlan10

000013: Aug 30 07:56:17.399 UTC: %SYS-5-CONFIG_I: Configured from memory by console

000014: Aug 30 07:56:17.587 UTC: %FW-6-INIT: Firewall inspection startup completed; beginning operation.

000015: Aug 30 07:56:20.411 UTC: %LINK-5-CHANGED: Interface NVI0, changed state to administratively down

000016: Aug 30 07:56:20.415 UTC: %SYS-5-RESTART: System restarted --

Cisco IOS Software, C880 Software (C880DATA-UNIVERSALK9-M), Version 15.1(4)M5, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2012 by Cisco Systems, Inc.

Compiled Tue 04-Sep-12 21:03 by prod_rel_team

000017: Aug 30 07:56:20.415 UTC: %SNMP-5-COLDSTART: SNMP agent on host VPNRouter is undergoing a cold start

000018: Aug 30 07:56:20.439 UTC: %SSH-5-ENABLED: SSH 1.99 has been enabled

000019: Aug 30 07:56:20.451 UTC: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is ON

000020: Aug 30 07:56:20.451 UTC: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up

000021: Aug 30 07:56:20.455 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access1, changed state to up

000022: Aug 30 07:56:21.411 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface NVI0, changed state to down

000023: Aug 30 07:56:21.411 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0, changed state to down

Show version gives:

ROM: System Bootstrap, Version 12.4(22r)YB5, RELEASE SOFTWARE (fc1)

.

.

VPNRouter uptime is 4 minutes

System returned to ROM by power-on

System restarted at 07:55:33 UTC Fri Aug 30 2013

System image file is "flash:c880data-universalk9-mz.151-4.M5.bin"

Last reload type: Normal Reload

.

.

.

Configuration register is 0x2102

Everyone's tags (2)
9 REPLIES
Hall of Fame Super Gold

Multiple Cisco 887VA routers boot in Rommon

Wrong forum, post in "WAN and routing". You can move your posting with the Actions panel on the right.

Community Member

Multiple Cisco 887VA routers boot in Rommon

Moved from Branche Routers

Community Member

Multiple Cisco 887VA routers boot in Rommon

Yesterday I started contacting Cisco, but they are not helpfull at all. They keep on telling me the product is out of support: CISCO887VA-K9 product (Serial Number  FGL171520RK), but I cannot find any mention of that at the Cisco website. The guy on the phone also told me the serialnumber of the device had been changed???? What does that mean?

I bought my routers from different resellers to be sure, the routers are not from the same batch, but that does not help either.

My last help is that anyone on this forum faced the same problem. Do you recognise this problem and did you solve it? Please let me know!

Hall of Fame Super Blue

Multiple Cisco 887VA routers boot in Rommon

The guy on the phone also told me the serialnumber of the device had been changed???? What does that mean?

Send an email to tac@cisco.com when you want to log a fault with Cisco.

1.  Can you post the router output to the command "sh inventory".

2.  Can you post the entire bootup process?

Community Member

Multiple Cisco 887VA routers boot in Rommon

I already sent an e-mail to tac, see their response below:

Hello Jeroen,

In order to provide you more information you can call at:

1 800 553 2447 or 1 408 526 7209 ( United States)

Or visit the follow link:

http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

If you have any other question do not hesitate to contact us.

Best Regards,

David Alejandro Rojas

Cisco.com Support

--------------- Original Message ---------------

From: Jeroen van Schijndel

Sent: 9/2/2013 3:44 AM

To: tac@cisco.com

Subject: RE: Multiple Cisco 887VA routers boot in Rommon

Hello,

I can't find the end of support of the CISCO887VA-K9. There is no mention at all at the cisco website: http://www.cisco.com/en/US/products/ps11063/index.html

At the end-of-sale page of the 887 is the 887VA-K9 the recommended replacement product: http://www.cisco.com/en/US/prod/collateral/routers/ps380/eol_c51_638141.html

Can you please send me a direct link to the end of support announcement?

Met vriendelijke groet / kind regards,

Jeroen van Schijndel

Lead Engineer Software

-----Oorspronkelijk bericht-----

Van: Cisco Technical Support [mailto:tac@cisco.com]

Verzonden: maandag 2 september 2013 11:14

Aan: Jeroen van Schijndel

Onderwerp: RE: Multiple Cisco 887VA routers boot in Rommon

Dear Jeroen van Schijndel,

Thank you for contacting Cisco.

The CISCO887VA-K9 product (Serial Number  FGL171520RK ) that you requested support for reached the End of Support date : Covered Product Status is TERMINATED (Termination Date was 24-May-2013).

A list of End of Life equipment is available on Cisco.com at:

http://www.cisco.com/en/US/products/hw/tsd_products_support_end-of-sale_and_end-of-life_products_list.html

Cisco Support policies on End of Life equipment are located at: http://www.cisco.com/en/US/products/products_end-of-life_policy.htmlwe

We recommend that you contact your Cisco point of sale to discuss migrating your old equipment to newer supported technology.

Cisco Partners, Resellers, and internal Cisco Sales Teams often have special offers and technology migration programs available.

To locate a Cisco Partner or Reseller, please see http://tools.cisco.com/WWChannels/LOCATR/jsp/partner_locator.jsp

If you need any further assistance or have any additional question please contact us directly by calling our Technical Assistance at one of the following phone numbers:

http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html#numbers

Regards,

Vito Gerbino

Cisco Technical Support

------------------------ Original Message ------------------------

From: Jeroen van Schijndel

Subject: Multiple Cisco 887VA routers boot in Rommon

Date: 9/1/2013

Dear Sir, Madam,

I recently had to install multiple (about 5) Cisco 887 VA routers at different branch offices. They all have the problem that they sometimes boot in ROMMON!

I searches the internet, fora and Cisco bug tool, but I am unable to find the cause. I also returned some of the routers to my supplier and requested for a new one, but this does not help, because the new ones have the same problem.

The problem is, that the router does not always boot in Rommon. It seems that when the power is disconnected for a couple of days/weeks, the router boots in Rommon. When it boots in rommon, it helps to reboot the router. After the next reboot it boots with the installed IOS image as you can see below. It also did not loose it's configuration

Can someone please help me with this strange case?

Here is some info about the latest problem router:

----Over here the same output as at the start of this forum post.

Output of sh inventory:

NAME: "887VA", DESCR: "887VA chassis, Hw Serial#: FGL171520RK, Hw Revision: 1.0"

PID: CISCO887VA-K9     , VID: V02, SN: FGL171520RK

Output of the bootup process when it boots normal after rommon situation:

(I will try to get the bootup process when it boots in Rommon, but I cannot force the router to boot in Rommon)

rommon 7 >

System Bootstrap, Version 12.4(22r)YB5, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 2009 by cisco Systems, Inc.

C880 platform with 262144 Kbytes of main memory

Readonly ROMMON initialized

program load complete, entry point: 0x80020000, size: 0x1eedfec

Self decompressing the image : ################################################################################################################################################################################################################################################################################################## [OK]

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.

           170 West Tasman Drive

           San Jose, California 95134-1706

Cisco IOS Software, C880 Software (C880DATA-UNIVERSALK9-M), Version 15.1(4)M5, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2012 by Cisco Systems, Inc.

Compiled Tue 04-Sep-12 21:03 by prod_rel_team

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Installed image archive

Cisco 887VA (MPC8300) processor (revision 1.0) with 236544K/25600K bytes of memory.

Processor board ID FGL171520RK

1 DSL controller

1 Ethernet interface

4 FastEthernet interfaces

1 ATM interface

1 Virtual Private Network (VPN) Module

256K bytes of non-volatile configuration memory.

125496K bytes of ATA CompactFlash (Read/Write)

SETUP: new interface NVI0 placed in "shutdown" state

Press RETURN to get started!

Jan  2 12:00:02.319: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c880-data Next reboot level = advsecurity and License = advsecurity

Sep 10 05:52:49.051: %IFMGR-7-NO_IFINDEX_FILE: Unable to open nvram:/ifIndex-table No such file or directory

Sep 10 05:52:49.147: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0  State changed to: Initialized

Sep 10 05:52:49.267: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0  State changed to: Enabled

Sep 10 05:53:16.467: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to down

Sep 10 05:53:16.467: %LINK-3-UPDOWN: Interface Ethernet0, changed state to up

Sep 10 05:53:17.359: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down

Sep 10 05:53:17.467: %LINEPROTO-5-UPDOWN: Line protocol on Interface Ethernet0, changed state to down

000009: Sep 10 05:53:20.727 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan10, changed state to down

000010: Sep 10 05:53:20.743 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface NVI0, changed state to up

000011: Sep 10 05:53:21.783 UTC: %LINK-5-CHANGED: Interface Ethernet0, changed state to administratively down

000012: Sep 10 05:53:27.495 UTC: %IP_VFR-7-FEATURE_DISABLE_IN: VFR(in) is manually disabled through CLI; VFR support for features that have internally enabled, will be made available only when VFR is enabled manually on interface Vlan10

000013: Sep 10 05:53:29.363 UTC: %SYS-5-CONFIG_I: Configured from memory by console

000014: Sep 10 05:53:29.599 UTC: %FW-6-INIT: Firewall inspection startup completed; beginning operation.

000015: Sep 10 05:53:32.387 UTC: %LINK-5-CHANGED: Interface NVI0, changed state to administratively down

000016: Sep 10 05:53:32.387 UTC: %SYS-5-RESTART: System restarted --

Cisco IOS Software, C880 Software (C880DATA-UNIVERSALK9-M), Version 15.1(4)M5, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2012 by Cisco Systems, Inc.

Compiled Tue 04-Sep-12 21:03 by prod_rel_team

000017: Sep 10 05:53:32.387 UTC: %SNMP-5-COLDSTART: SNMP agent on host MenebaRot_VPNR_2 is undergoing a cold start

000018: Sep 10 05:53:32.411 UTC: %SSH-5-ENABLED: SSH 1.99 has been enabled

000019: Sep 10 05:53:32.415 UTC: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up

000020: Sep 10 05:53:32.423 UTC: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is ON

000021: Sep 10 05:53:32.423 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access1, changed state to up

000022: Sep 10 05:53:33.387 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface NVI0, changed state to down

000023: Sep 10 05:53:33.387 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0, changed state to down

000024: Sep 10 05:53:33.387 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet1, changed state to down

000025: Sep 10 05:53:33.387 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet2, changed state to down

000026: Sep 10 05:53:33.387 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet3, changed state to down


Hall of Fame Super Blue

Multiple Cisco 887VA routers boot in Rommon

Your router was made in April 2013.  How can it be immediately End-Of-Support?  Before a product become End-Of-Support, there is a 5-year gap beteen End-of-Sale date and End-of-Support.   Request for an escalation because this is not right.  The TAC engineer couldn't even provide you with an End-of-Sale document. 

I still want to see the router boot up (not reboot) into ROMmon.

Community Member

Multiple Cisco 887VA routers boot in Rommon

Thank you very much for this answer. I thought I was stupid. I just resend an e-mail to TAC to ask for help with the above information.

I just tried to boot the device but "unfortunately" it did boot correctly. As soon as I captured the boot sequence, I will post it here.

Hall of Fame Super Blue

Multiple Cisco 887VA routers boot in Rommon

If they insist that your router is indeed End-of-Support, ask them for the end-of-sale announcement and tell them to verify that date with the date of manufacture of your router.  Chances are, someone's going to go, "Oooops" and I hope it ain't you.

Community Member

Re: Multiple Cisco 887VA routers boot in Rommon

Hi Jeroen,
I'm hoping you get some resolution to this soon, I'm hoping the 887VA isn't eol, as I've been selling these like no tomorrow, but till now haven't come across the issue you're having. I've probably sold and installed 15 of these in the last couple of years.
It looks like they are getting confused with the 887-K9 ADSL only series that is eol.
I'll watch this thread with great interest.

Cheers
Mark

Sent from Cisco Technical Support iPhone App

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