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New Member

Need help on 6506-E

Hi all,

I have a 6506-E with 4 modules and 2 power supplies:

WS-X6708-10GE (2 modules)    

WS-X6748-GE-TX                                                        

Supervisor Engine 720 10GE VS-S720-10G  

system power total =     2671.20 Watts

system power used =     1586.76 Watts

system power available = 1084.44 Watts

IOS: s72033-ipbasek9-mz.122-33.SXI2a.bin                                          

The switch was working OK several months then I got the message:

System resetting module 2 to recover from error: Linecard received system exception 2809000001                                                                                                                

Card in module 2, is being power-cycled 'Off (Module Reset due to exception or user reques'

%C6KPWR-SP-4-DISABLED: power to module in slot 2 set Off (Module Reset due to exception or user request)      

Already recycled power of switch but same problem.

Please, help.

Thanks

2 ACCEPTED SOLUTIONS

Accepted Solutions
New Member

Need help on 6506-E

hi,

who knows this docs might useful:

http://www.cisco.com/en/US/products/hw/switches/ps708/products_tech_note09186a00801b42bf.shtml

i take some part of it:

%C6KPWR-4-DISABLED: Power to module in slot [dec] set [chars]

Problem

The switch reports this error message:

%C6KPWR-4-DISABLED: Power to module in slot [dec] set [chars]

This example shows the console output that is displayed when this problem occurs:

%C6KPWR-SP-4-DISABLED: power to module in slot 10 set off (Fabric channel errors)
%C6KPWR-SP-4-DISABLED: power to module in slot 2 set off (Module Failed SCP dnld)
%C6KPWR-SP-4-DISABLED: power to module in slot 9 set off (Module not responding to Keep Alive polling)

Description

This message indicates that the module in the indicated slot was  powered off for the indicated reason. [dec] is the slot number, and  [chars] indicates the power status.

The switch has its normal vibrations and over time those vibrations  can cause a module to slightly come away from the backplane. When this  happens, the supervisors keepalive polling does not receive a response  from the module within the allotted time and the supervisor reboots the  module in order to try to gain a better connection to it. If the module  still does not respond to the polls, the supervisor continuously reboots  the module, and eventually puts it into error disable and does not allow any power to reach this module.

Workaround

A simple reseat of the module corrects this issue 90 percent of the  time. If you reseat the module, it realigns the switch fabric and  ensures a firm connection to the backplane.

If the concerned module is the Content Switching Module (CSM),  consider the upgrade of the CSM software to a release 4.1(7) or later.  This issue is documented at Cisco bug ID CSCei85928 (against CSM software) (registered customers only) and Cisco bug Id CSCek28863 (against Cisco IOS software) (registered customers only) .

The latest CSM software can be downloaded from the Cisco Catalyst 6000 Content Switching Module software download page.

regards,

New Member

Need help on 6506-E

and also:

%PM_SCP-1-LCP_FW_ERR: System resetting module [dec] to recover from error: [chars]

Problem

The switch reports this error message:

  • %PM_SCP-1-LCP_FW_ERR: System resetting module [dec] to recover from error: [chars]

These examples show the console output that is displayed when this problem occurs:

  • %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 13 to recover from error: Linecard received system exception

    or

  • %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 4 to recover from error: Coil Pb Rx Parity Error - Port #14

Description

The message indicates that the firmware of the specified module has  detected an error. The system automatically resets the module in order  to recover from the error. The [dec] is the module number, and [chars]  is the error.

Workaround

Reseat the module or put the module in a different slot and allow the  module to go through the complete bootup diagnostics test. For more  information on online diagnostics on the Catalyst 6500 series switches,  refer to Configuring Online Diagnostics.  After the module passes the diagnostics test, monitor the recurrence of  the error message. If the error occurs again or the diagnostics test  detects any issues, create a service request with Cisco Technical Support for further troubleshooting.

2 REPLIES
New Member

Need help on 6506-E

hi,

who knows this docs might useful:

http://www.cisco.com/en/US/products/hw/switches/ps708/products_tech_note09186a00801b42bf.shtml

i take some part of it:

%C6KPWR-4-DISABLED: Power to module in slot [dec] set [chars]

Problem

The switch reports this error message:

%C6KPWR-4-DISABLED: Power to module in slot [dec] set [chars]

This example shows the console output that is displayed when this problem occurs:

%C6KPWR-SP-4-DISABLED: power to module in slot 10 set off (Fabric channel errors)
%C6KPWR-SP-4-DISABLED: power to module in slot 2 set off (Module Failed SCP dnld)
%C6KPWR-SP-4-DISABLED: power to module in slot 9 set off (Module not responding to Keep Alive polling)

Description

This message indicates that the module in the indicated slot was  powered off for the indicated reason. [dec] is the slot number, and  [chars] indicates the power status.

The switch has its normal vibrations and over time those vibrations  can cause a module to slightly come away from the backplane. When this  happens, the supervisors keepalive polling does not receive a response  from the module within the allotted time and the supervisor reboots the  module in order to try to gain a better connection to it. If the module  still does not respond to the polls, the supervisor continuously reboots  the module, and eventually puts it into error disable and does not allow any power to reach this module.

Workaround

A simple reseat of the module corrects this issue 90 percent of the  time. If you reseat the module, it realigns the switch fabric and  ensures a firm connection to the backplane.

If the concerned module is the Content Switching Module (CSM),  consider the upgrade of the CSM software to a release 4.1(7) or later.  This issue is documented at Cisco bug ID CSCei85928 (against CSM software) (registered customers only) and Cisco bug Id CSCek28863 (against Cisco IOS software) (registered customers only) .

The latest CSM software can be downloaded from the Cisco Catalyst 6000 Content Switching Module software download page.

regards,

New Member

Need help on 6506-E

and also:

%PM_SCP-1-LCP_FW_ERR: System resetting module [dec] to recover from error: [chars]

Problem

The switch reports this error message:

  • %PM_SCP-1-LCP_FW_ERR: System resetting module [dec] to recover from error: [chars]

These examples show the console output that is displayed when this problem occurs:

  • %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 13 to recover from error: Linecard received system exception

    or

  • %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 4 to recover from error: Coil Pb Rx Parity Error - Port #14

Description

The message indicates that the firmware of the specified module has  detected an error. The system automatically resets the module in order  to recover from the error. The [dec] is the module number, and [chars]  is the error.

Workaround

Reseat the module or put the module in a different slot and allow the  module to go through the complete bootup diagnostics test. For more  information on online diagnostics on the Catalyst 6500 series switches,  refer to Configuring Online Diagnostics.  After the module passes the diagnostics test, monitor the recurrence of  the error message. If the error occurs again or the diagnostics test  detects any issues, create a service request with Cisco Technical Support for further troubleshooting.

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