Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

need to know the RMA procedure

we purchase only Cisco Supervisor Engine VS-S720-10G and use it in our old C6509-E chassis.Now the supervisor engine was dead,(means not working and no LED's are ON). How can i claim the RMA from cisco?

We purchase from one of our partner. We send it to them,they are not able to find the Serial number from the Supervisor Engine module (Because lot of serial numbers are on the board). Also the customer through the catoon.

Now how we can know which is exact serial number of sup?

Please help us to get RMA from the Cisco on which serial number?

4 REPLIES

Re: need to know the RMA procedure

If you have the supervisor under support, then raise a tac case using your support number, this will find the relevant supervisor module serial number.

Sent from Cisco Technical Support iPad App

New Member

need to know the RMA procedure

Dear Andrew,

There no service support contract

Ayed

need to know the RMA procedure

Hi Ayed,

The below link is what you are looking for.
http://www.cisco.com/en/US/docs/switches/lan/catalyst4500/hardware/installation/guide/78-14409-08/05trblsh.html


Please rate the helpfull posts.
Regards,
Naidu.

Re: need to know the RMA procedure

Then you need to speak to your Cisco sales rep that you purchased the equipment from

Sent from Cisco Technical Support iPad App

442
Views
0
Helpful
4
Replies