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Operations Management

I am looking for a book about how to manage a network operations center.

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Re: Operations Management

Hello George,

for a broader point of view you can look at Service Management in ITIL framework.

see

http://itil.osiatis.es/ITIL_course/it_service_management/service_level_management/introduction_and_objectives_service_level_management/introduction_and_objectives_service_level_management.php

the NOC of a big company in this case can be involved in multiple roles: Service assurance, configuration management and so on.

ITIL v3 Service management foundation may be requested/desired for the role of NOC manager

Hope to help

Giuseppe

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