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New Member

%PLATFORM-1-CRASHED

Good day to all.

I have Cisco Catalyst 3560 Syslog which you can see bellow \

%PLATFORM-1-CRASHED: Program Exception (0x0700)!

00:02:10: %PLATFORM-1-CRASHED: 

00:02:10: %PLATFORM-1-CRASHED: SRR0 = 0x00882B94  SRR1 = 0x00029230  SRR2 = 0x006310EC  SRR3 = 0x00021200

00:02:10: %PLATFORM-1-CRASHED: ESR = 0x08000000  DEAR = 0x00000000  TSR = 0x8C000000  DBSR = 0x00000000

00:02:10: %PLATFORM-1-CRASHED: 

00:02:10: %PLATFORM-1-CRASHED: CPU Register Context:

00:02:10: %PLATFORM-1-CRASHED: Vector = 0x00000700  PC = 0x00882B94  MSR = 0x00029230  CR = 0x50000009

00:02:10: %PLATFORM-1-CRASHED: LR = 0x00882AAC  CTR = 0x00000000  XER = 0xC0000041

00:02:10: %PLATFORM-1-CRASHED: R0 = 0x00005383  R1 = 0x02405500  R2 = 0x00000000  R3 = 0x02405508

00:02:10: %PLATFORM-1-CRASHED: R4 = 0x44008400  R5 = 0x00000000  R6 = 0x02405678  R7 = 0x00000024

00:02:10: %PLATFORM-1-CRASHED: R8 = 0x00000004  R9 = 0x00000000  R10 = 0x00000000  R11 = 0x00000000

00:02:10: %PLATFORM-1-CRASHED: R12 = 0x00000000  R13 = 0x00110000  R14 = 0x005F47A4  R15 = 0x00000000

00:02:10: %PLATFORM-1-CRASHED: R16 = 0x02AE7390  R17 = 0x02405638  R18 = 0x00000000  R19 = 0x023C778C

00:02:10: %PLATFORM-1-CRASHED: R20 = 0x023C7B94  R21 = 0x02AC8844  R22 = 0x00000000  R23 = 0x00000000

00:02:10: %PLATFORM-1-CRASHED: R24 = 0x02AE7390  R25 = 0x02AE74C0  R26 = 0x02AE6C7C  R27 = 0x023C7854

00:02:10: %PLATFORM-1-CRASHED: R28 = 0x00000000  R29 = 0x00000000  R30 = 0x02405508  R31 = 0x02AE7390

00:02:10: %PLATFORM-1-CRASHED: 

00:02:10: %PLATFORM-1-CRASHED: Stack trace:

00:02:10: %PLATFORM-1-CRASHED: PC = 0x00882B94, SP = 0x02405500

00:02:10: %PLATFORM-1-CRASHED: Frame 00: SP = 0x024056C0    PC = 0x00882A74

00:02:10: %PLATFORM-1-CRASHED: Frame 01: SP = 0x024056E8    PC = 0x004EEE7C

00:02:10: %PLATFORM-1-CRASHED: Frame 02: SP = 0x02405708    PC = 0x005F48D4

00:02:10: %PLATFORM-1-CRASHED: Frame 03: SP = 0x02405718    PC = 0x005F47C8

00:02:10: %PLATFORM-1-CRASHED: Frame 04: SP = 0x02405720    PC = 0x00979ED0

00:02:10: %PLATFORM-1-CRASHED: Frame 05: SP = 0x00000000    PC = 0x009714A4

I tried to find the Error Message Decoder, but

Forbidden File or Application

The file or application you are trying to access may require additional entitlement or you are trying to access a file with an invalid name

Forbidden File or Application
The file or application you are trying to access may require additional entitlement or you are trying to access a file with an invalid name

Somebody can helps me to understand what i shuold to do? Because i can find only 1 solution regarding error PLATFORM-1-CRASHED: Program Exception (0x0700)! and it was updating the IOS version

15 REPLIES
Hall of Fame Super Gold

%PLATFORM-1-CRASHED

Would be nice if you can include what is the IOS version this appliance is running.

If you console into the switch, can you see file(s) or direcoty called "crashinfo"?  If you do, can you post or attach these files?

Purple

%PLATFORM-1-CRASHED

Interpreter results,

%PLATFORM-1-CRASHED: [chars]
Explanation:This message indicate that the system is attempting to display the
failure message from a previous failure. [chars] is the description of the error
message.
Recommended Action: Use the exception crashinfo command to enable 'core dump'
on the switch that crashed. The core dump file will be able to a capture a more
detailed crash and have enough information to determine a root cause. Consider
an IOS upgrade.

%PLATFORM-1-CRASHED: [chars]
Explanation:This message indicate that the system is attempting to display the
failure message from a previous failure. [chars] is the description of the error
message.
Recommended Action: Use the exception crashinfo command to enable 'core dump'
on the switch that crashed. The core dump file will be able to a capture a more
detailed crash and have enough information to determine a root cause. Consider
an IOS upgrade.
New Member

%PLATFORM-1-CRASHED

Hi, to all.Can this problem exist because a flash memory card in the switch is damaged?

Cisco Employee

%PLATFORM-1-CRASHED

As previously stated we need the IOS version being run. Also there should be an crashinfo_ext directory in the flash. Please upload the extended crashinfo from this directory. The exception vector here was 700 so I would expect this to be a software problem.

New Member

%PLATFORM-1-CRASHED

Hi all,

i have 3560 with IOS image c3560-ipservicesk9-mz.122-50.SE5 and give me the same error, what could be is it IOS image issue or hardware failure.

Thanks

Hall of Fame Super Gold

Re: %PLATFORM-1-CRASHED

Can you please post the crash info files?

Sent from Cisco Technical Support Nintendo App

New Member

%PLATFORM-1-CRASHED

Dear Leola,

bellow is the output:

------------------ show logging -----------------
Log Buffer (4096 bytes):
r  1 03:01:23: %ILPOWER-5-POWER_GRANTED: Interface Fa0/1: Power granted
*Mar  1 03:01:23: %ILPOWER-5-POWER_GRANTED: Interface Fa0/2: Power granted
*Mar  1 03:01:23: %ILPOWER-5-POWER_GRANTED: Interface Fa0/3: Power granted
*Mar  1 03:01:23: %ILPOWER-5-POWER_GRANTED: Interface Fa0/4: Power granted
*Mar  1 03:01:27: %LINK-3-UPDOWN: Interface FastEthernet0/1, changed state to up
*Mar  1 03:01:27: %LINK-3-UPDOWN: Interface FastEthernet0/3, changed state to up
*Mar  1 03:01:27: %LINK-3-UPDOWN: Interface FastEthernet0/4, changed state to up
*Mar  1 03:01:27: %LINK-3-UPDOWN: Interface FastEthernet0/2, changed state to up
*Mar  1 03:01:28: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1, changed state to up
*Mar  1 03:01:28: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/3, changed state to up
*Mar  1 03:01:28: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/4, changed state to up
*Mar  1 03:01:28: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/2, changed state to up
*Mar  1 03:01:47: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan10, changed state to up
.May 29 19:33:27: %PLATFORM-1-CRASHED: System previously crashed with the following message:
.May 29 19:33:27: %PLATFORM-1-CRASHED: Cisco IOS Software, C3560 Software (C3560-IPSERVICESK9-M), Version 12.2(50)SE5, RELEASE SOFTWARE (fc1)
.May 29 19:33:27: %PLATFORM-1-CRASHED: Technical Support: http://www.cisco.com/techsupport
.May 29 19:33:27: %PLATFORM-1-CRASHED: Copyright (c) 1986-2010 by Cisco Systems, Inc.
.May 29 19:33:27: %PLATFORM-1-CRASHED: Compiled Tue 28-Sep-10 13:21 by prod_rel_team
.May 29 19:33:27: %PLATFORM-1-CRASHED: 
.May 29 19:33:27: %PLATFORM-1-CRASHED: Program Exception (0x0700)!
.May 29 19:33:27: %PLATFORM-1-CRASHED: 
.May 29 19:33:27: %PLATFORM-1-CRASHED: SRR0 = 0x01A2B17C  SRR1 = 0x00029230  SRR2 = 0x0169A9BC  SRR3 = 0x00021200
.May 29 19:33:27: %PLATFORM-1-CRASHED: ESR = 0x08000000  DEAR = 0x00000000  TSR = 0x8C000000  DBSR = 0x00000000
.May 29 19:33:27: %PLATFORM-1-CRASHED: 
.May 29 19:33:27: %PLATFORM-1-CRASHED: CPU Register Context:
.May 29 19:33:27: %PLATFORM-1-CRASHED: Vector = 0x00000700  PC = 0x01A2B17C  MSR = 0x00029230  CR = 0x28000022
.May 29 19:33:27: %PLATFORM-1-CRASHED: LR = 0x01A2C004  CTR = 0x028A0F58  XER = 0x60000059
.May 29 19:33:27: %PLATFORM-1-CRASHED: R0 = 0x01A2C004  R1 = 0x03D24CB0  R2 = 0x00000000  R3 = 0x00000001
.May 29 19:33:27: %PLATFORM-1-CRASHED: R4 = 0x00000000  R5 = 0x043B0528  R6 = 0x00029230  R7 = 0xDEADFEED
.May 29 19:33:27: %PLATFORM-1-CRASHED: R8 = 0x043B064C  R9 = 0x0392DE38  R10 = 0x64968882  R11 = 0x0392E3E8
.May 29 19:33:27: %PLATFORM-1-CRASHED: R12 = 0x64968882  R13 = 0x00110000  R14 = 0x03C477F4  R15 = 0x00800000
.May 29 19:33:27: %PLATFORM-1-CRASHED: R16 = 0x00000001  R17 = 0x043B3EFC  R18 = 0x03C477BC  R19 = 0x03A20000
.May 29 19:33:27: %PLATFORM-1-CRASHED: R20 = 0x043B064C  R21 = 0x03C40000  R22 = 0x043B0528  R23 = 0x00000000
.May 29 19:33:27: %PLATFORM-1-CRASHED: R24 = 0x05EFD800  R25 = 0x03C477F4  R26 = 0x00000000  R27 = 0x03C40000
.May 29 19:33:27: %PLATFORM-1-CRASHED: R28 = 0x03D24CC0  R29 = 0x00000001  R30 = 0x00000000  R31 = 0x00000000
.May 29 19:33:27: %PLATFORM-1-CRASHED: 
.May 29 19:33:27: %PLATFORM-1-CRASHED: Stack trace:
.May 29 19:33:27: %PLATFORM-1-CRASHED: PC = 0x01A2B17C, SP = 0x03D24CB0
.May 29 19:33:27: %PLATFORM-1-CRASHED: Frame 00: SP = 0x03D24D50    PC = 0x00000003
.May 29 19:33:27: %PLATFORM-1-CRASHED: Frame 01: SP = 0x03D24DA8    PC = 0x01A2C004
.May 29 19:33:27: %PLATFORM-1-CRASHED: Frame 02: SP = 0x03D24DF0    PC = 0x01A2B560
.May 29 19:33:27: %PLATFORM-1-CRASHED: Frame 03: SP = 0xFFFFFFFF    PC = 0x01A294C4
.May 29 19:33:27: %PLATFORM-1-CRASHED:


------------------ show stacks ------------------


Minimum process stacks:
Free/Size   Name
4432/6000   hulc_flash init
3040/6000   SaveCrashBuffer
5720/6000   CDP BLOB
8508/9000   IP Background
5276/6000   MDFS LC IPC Init Process
8688/9000   EEM ED RF
5700/6000   MDFS Reload
10292/12000  master cfg mgr init process
5596/6000   vqpc_shim_create_addr_tbl
5584/6000   SPAN Subsystem
5580/6000   bulk config process
5548/6000   hpm bulk_vlan_state process
59084/60000  EEM Auto Registration Proc
5552/6000   SASL MAIN
8700/9000   cdp init process
5404/6000   RADIUS INITCONFIG
5568/6000   Hulc Backup Interface Process
4928/6000   HULC CrashBuffer
5664/6000   URPF stats
2556/3000   Rom Random Update Process
7652/12000  Init
35056/36000  TCP Command
8156/12000  Virtual Exec

Interrupt level stacks:
Level    Called Unused/Size  Name
  4  2102994764   8368/9000  NETWORK INTERFACE CHIP
  5           0   9000/9000  SUPERVISOR EXCEPTIONS
  6     7757929   8928/9000  NS16550 VECTOR

***************************************************
******* Information of Last System Crash **********
***************************************************


Using flash:/crashinfo/crashinfo_1.
Cisco IOS Software, C3560 Software (C3560-IPSERVICESK9-M), Version 12.2(50)SE5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Tue 28-Sep-10 13:21 by prod_rel_team

Program Exception (0x0700)!

SRR0 = 0x01A2B17C  SRR1 = 0x00029230  SRR2 = 0x0169A9BC  SRR3 = 0x00021200
ESR = 0x08000000  DEAR = 0x00000000  TSR = 0x8C000000  DBSR = 0x00000000

CPU Register Context:
Vector = 0x00000700  PC = 0x01A2B17C  MSR = 0x00029230  CR = 0x28000022
LR = 0x01A2C004  CTR = 0x028A0F58  XER = 0x60000059
R0 = 0x01A2C004  R1 = 0x03D24CB0  R2 = 0x00000000  R3 = 0x00000001
R4 = 0x00000000  R5 = 0x043B0528  R6 = 0x00029230  R7 = 0xDEADFEED
R8 = 0x043B064C  R9 = 0x0392DE38  R10 = 0x64968882  R11 = 0x0392E3E8
R12 = 0x64968882  R13 = 0x00110000  R14 = 0x03C477F4  R15 = 0x00800000
R16 = 0x00000001  R17 = 0x043B3EFC  R18 = 0x03C477BC  R19 = 0x03A20000
R20 = 0x043B064C  R21 = 0x03C40000  R22 = 0x043B0528  R23 = 0x00000000
R24 = 0x05EFD800  R25 = 0x03C477F4  R26 = 0x00000000  R27 = 0x03C40000
R28 = 0x03D24CC0  R29 = 0x00000001  R30 = 0x00000000  R31 = 0x00000000

Stack trace:
PC = 0x01A2B17C, SP = 0x03D24CB0
Frame 00: SP = 0x03D24D50    PC = 0x00000003
Frame 01: SP = 0x03D24DA8    PC = 0x01A2C004
Frame 02: SP = 0x03D24DF0    PC = 0x01A2B560
Frame 03: SP = 0xFFFFFFFF    PC = 0x01A294C4

during search in bug toolkit i found the number of bug but it didn't solve the number is "CSCts66756"

i hope you can help me

Thank in advance

Hall of Fame Super Gold

%PLATFORM-1-CRASHED

Upgrade to 12.2(55)SE7.

New Member

%PLATFORM-1-CRASHED

Thank Leola i will upgrade it and i update you.

thanks again for assistance

New Member

Re: %PLATFORM-1-CRASHED

                   Dear  Leola,

Attached file is crash info file, Can you please check it before upgrading?

Thanks in advance

Hall of Fame Super Gold

%PLATFORM-1-CRASHED

Signal = 4

Illegal Opcode Exception.

I'm thinking a process is trying to access a memory the switch doesn't want to give up.

Upgrade your IOS and observe.

New Member

Hi Leo Laohoo,I have

Hi Leo Laohoo,

I have encountered a crash on 3560e switch, see below logs from the equipment, also I attached the crash info file, can you tell me if I have to upgrade the IOS for this switch?

Thank you,

 

May  8 13:17:44.548: %PLATFORM-1-CRASHED: System previously crashed with the following message:
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Cisco IOS Software, C3560E Software (C3560E-UNIVERSAL-M), Version 12.2(35)SE5, RELEASE SOFTWARE (fc1)
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Copyright (c) 1986-2007 by Cisco Systems, Inc.
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Compiled Thu 19-Jul-07 17:18 by nachen
May  8 13:17:44.548: %PLATFORM-1-CRASHED:  
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Data TLB Miss Exception (0x1100)!
May  8 13:17:44.548: %PLATFORM-1-CRASHED:  
May  8 13:17:44.548: %PLATFORM-1-CRASHED: SRR0 = 0x00762594  SRR1 = 0x00029230  SRR2 = 0x006E32EC  SRR3 = 0x00021200
May  8 13:17:44.548: %PLATFORM-1-CRASHED: ESR = 0x00000000  DEAR = 0x7B02A780  TSR = 0x8C000000  DBSR = 0x00000000
May  8 13:17:44.548: %PLATFORM-1-CRASHED:  
May  8 13:17:44.548: %PLATFORM-1-CRASHED: CPU Register Context:
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Vector = 0x00001100  PC = 0x00762594  MSR = 0x00029230  CR = 0x30000009
May  8 13:17:44.548: %PLATFORM-1-CRASHED: LR = 0x00767F34  CTR = 0x00762538  XER = 0xA000005B
May  8 13:17:44.548: %PLATFORM-1-CRASHED: R0 = 0x00762538  R1 = 0x02F1C800  R2 = 0x00000000  R3 = 0x02F1C850
May  8 13:17:44.548: %PLATFORM-1-CRASHED: R4 = 0x02F1C890  R5 = 0x02F1C8A8  R6 = 0x00000056  R7 = 0x00000008
May  8 13:17:44.548: %PLATFORM-1-CRASHED: R8 = 0x00000004  R9 = 0x7B02A690  R10 = 0x02F1C81C  R11 = 0x00000000
May  8 13:17:44.548: %PLATFORM-1-CRASHED: R12 = 0x30000009  R13 = 0x079817A8  R14 = 0x006A0930  R15 = 0x00000000
May  8 13:17:44.548: %PLATFORM-1-CRASHED: R16 = 0x00000000  R17 = 0x00000001  R18 = 0x00000041  R19 = 0x00000000
May  8 13:17:44.548: %PLATFORM-1-CRASHED: R20 = 0x00000000  R21 = 0x00758F9C  R22 = 0x00000038  R23 = 0x00000000
May  8 13:17:44.548: %PLATFORM-1-CRASHED: R24 = 0x00000056  R25 = 0x02F1C89C  R26 = 0x02F1C8A8  R27 = 0x02F1C850
May  8 13:17:44.548: %PLATFORM-1-CRASHED: R28 = 0x02F1C868  R29 = 0x00000000  R30 = 0x02F1C864  R31 = 0x02F1C890
May  8 13:17:44.548: %PLATFORM-1-CRASHED:  
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Stack trace:
May  8 13:17:44.548: %PLATFORM-1-CRASHED: PC = 0x00762594, SP = 0x02F1C800
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 00: SP = 0x02F1C838    PC = 0x00000005
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 01: SP = 0x02F1C840    PC = 0x00767F34
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 02: SP = 0x02F1C848    PC = 0x0076E29C
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 03: SP = 0x02F1C8C0    PC = 0x00318AA8
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 04: SP = 0x02F1C8D0    PC = 0x0074EC84
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 05: SP = 0x02F1C920    PC = 0x00776C78
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 06: SP = 0x02F1C938    PC = 0x0077841C
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 07: SP = 0x02F1C968    PC = 0x00777D00
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 08: SP = 0x02F1C9B0    PC = 0x00678B04
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 09: SP = 0x02F1CA38    PC = 0x00767098
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 10: SP = 0x02F1CA40    PC = 0x00767F3C
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 11: SP = 0x02F1CA48    PC = 0x0076E29C
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 12: SP = 0x02F1CAC0    PC = 0x00316380
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 13: SP = 0x02F1CAE8    PC = 0x00757740
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 14: SP = 0x02F1CB80    PC = 0x0036E334
May  8 13:17:44.548: %PLATFORM-1-CRASHED: Frame 15: SP = 0x02F1CB90    PC = 0x00372D14
May  8 13:17:44.548: %PLATFORM-1-CRASHED: 

Hall of Fame Super Gold

The IOS you are currently

The IOS you are currently using, 12.2(35)SE5, is very, very old.  

 

You may want to just upgrade the IOS to something more recent, like 12.2(55)SE9, and observe for any improvements.  

Cisco Employee

Re: %PLATFORM-1-CRASHED

Hi Steven,

I have decoded the traceback. If the switch has crashed only once then I would suggest to monitor the device and consider that due to transient issue which occured only once which we called it as soft parity error.

If the device crashed again go ahead and RMA the device.

HTH

Regards

Inayath

*****Plz rate all usefull posts.

New Member

Re: %PLATFORM-1-CRASHED

Dear all,

i will do the upgrade. thanks for assistance

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