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%PLATFORM_CAT3550-1-CRASHED:

Dear All,

One of the switch in our office network failed to load and we found this following message from syslog.

: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: System previously crashed with the following message:

Feb 20 06:52:45 172.18.0.116 33: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Cisco IOS Software, C3550 Software (C3550-IPSERVICES-M), Version 12.2(25)SEB4, RELEASE SOFTWARE (fc1)

Feb 20 06:52:45 172.18.0.116 34: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Copyright (c) 1986-2005 by Cisco Systems, Inc.

Feb 20 06:52:45 172.18.0.116 35: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Compiled Tue 30-Aug-05 13:14 by yenanh

Feb 20 06:52:45 172.18.0.116 36: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED:

Feb 20 06:52:45 172.18.0.116 37: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Software Forced Crash Exception (0x0700)!

Feb 20 06:52:45 172.18.0.116 38: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: CPU Register Context:

Feb 20 06:52:45 172.18.0.116 39: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Vector = 0x00000700  PC = 0x003DC3F4  MSR = 0x0002B030  CR = 0x20000008

Feb 20 06:52:45 172.18.0.116 40: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: LR = 0x003DC3F4  CTR = 0x00439418  XER = 0x00000000

Feb 20 06:52:45 172.18.0.116 41: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R0 = 0x003DC3F4  R1 = 0x0176C6F0  R2 = 0x00000000  R3 = 0x00000000

Feb 20 06:52:45 172.18.0.116 42: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R4 = 0x00B59CCC  R5 = 0x0000B030  R6 = 0xFEE00000  R7 = 0xBEEFCAFE

Feb 20 06:52:45 172.18.0.116 43: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R8 = 0x01100000  R9 = 0x01290000  R10 = 0x01290000  R11 = 0x00000000

Feb 20 06:52:45 172.18.0.116 44: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R12 = 0x0001C7D0  R13 = 0x057E583F  R14 = 0x00448E30  R15 = 0x00000000

Feb 20 06:52:45 172.18.0.116 45: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R16 = 0x00000000  R17 = 0x00000000  R18 = 0x00000000  R19 = 0x00000000

Feb 20 06:52:45 172.18.0.116 46: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R20 = 0x00000000  R21 = 0x00000000  R22 = 0x00000000  R23 = 0x00000000

Feb 20 06:52:45 172.18.0.116 47: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R24 = 0x00000000  R25 = 0x00000000  R26 = 0x00000000  R27 = 0x00000000

Although we tried to restart the switch, re-load IOS from the backup. But switch can't load anymore.

Also we found one controller is failed POST.

Ethernet-controller 2 has 1 Gigabit Ethernet/IEEE 802.3 interface

GigabitEthernet0/2 failed POST.

Please help me to fix this problem and what will caused this problem.

Anyway, I really appreciate for your kindness help.

Hope to response soon

Everyone's tags (1)
4 REPLIES

Re: %PLATFORM_CAT3550-1-CRASHED:

Dear All,

One of the switch in our office network failed to load and we found this following message from syslog.

: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: System previously crashed with the following message:

Feb 20 06:52:45 172.18.0.116 33: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Cisco IOS Software, C3550 Software (C3550-IPSERVICES-M), Version 12.2(25)SEB4, RELEASE SOFTWARE (fc1)

Feb 20 06:52:45 172.18.0.116 34: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Copyright (c) 1986-2005 by Cisco Systems, Inc.

Feb 20 06:52:45 172.18.0.116 35: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Compiled Tue 30-Aug-05 13:14 by yenanh

Feb 20 06:52:45 172.18.0.116 36: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED:

Feb 20 06:52:45 172.18.0.116 37: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Software Forced Crash Exception (0x0700)!

Feb 20 06:52:45 172.18.0.116 38: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: CPU Register Context:

Feb 20 06:52:45 172.18.0.116 39: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: Vector = 0x00000700  PC = 0x003DC3F4  MSR = 0x0002B030  CR = 0x20000008

Feb 20 06:52:45 172.18.0.116 40: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: LR = 0x003DC3F4  CTR = 0x00439418  XER = 0x00000000

Feb 20 06:52:45 172.18.0.116 41: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R0 = 0x003DC3F4  R1 = 0x0176C6F0  R2 = 0x00000000  R3 = 0x00000000

Feb 20 06:52:45 172.18.0.116 42: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R4 = 0x00B59CCC  R5 = 0x0000B030  R6 = 0xFEE00000  R7 = 0xBEEFCAFE

Feb 20 06:52:45 172.18.0.116 43: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R8 = 0x01100000  R9 = 0x01290000  R10 = 0x01290000  R11 = 0x00000000

Feb 20 06:52:45 172.18.0.116 44: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R12 = 0x0001C7D0  R13 = 0x057E583F  R14 = 0x00448E30  R15 = 0x00000000

Feb 20 06:52:45 172.18.0.116 45: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R16 = 0x00000000  R17 = 0x00000000  R18 = 0x00000000  R19 = 0x00000000

Feb 20 06:52:45 172.18.0.116 46: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R20 = 0x00000000  R21 = 0x00000000  R22 = 0x00000000  R23 = 0x00000000

Feb 20 06:52:45 172.18.0.116 47: *Mar  1 08:02:20.141 SIN: %PLATFORM_CAT3550-1-CRASHED: R24 = 0x00000000  R25 = 0x00000000  R26 = 0x00000000  R27 = 0x00000000

Although we tried to restart the switch, re-load IOS from the backup. But switch can't load anymore.

Also we found one controller is failed POST.

Ethernet-controller 2 has 1 Gigabit Ethernet/IEEE 802.3 interface

GigabitEthernet0/2 failed POST.

Please help me to fix this problem and what will caused this problem.

Anyway, I really appreciate for your kindness help.

Hope to response soon

Hi,

Check out the below link for further information :-

http://www.cisco.com/en/US/docs/switches/lan/catalyst3550/software/release/12.1_4_ea1/system/message/msg_desc.html

Hope to Help !!

Ganesh.H

Hall of Fame Super Gold

Re: %PLATFORM_CAT3550-1-CRASHED:

I hope you have a valid Service Contract because it's RMA time.

New Member

Re: %PLATFORM_CAT3550-1-CRASHED:

Dear All,

Thanks so much for the kindly reply. I already check the the "Message and Recovery Procedures" but they suggest to go to the "output interpreter tool" to get the answer. Unfortunately I don't have enough privilege to access this page. Anyway, really appreciate your help.

Hall of Fame Super Gold

Re: %PLATFORM_CAT3550-1-CRASHED:

piconet006 wrote:

GigabitEthernet0/2 failed POST.

Don't bother.  POST stands for Power On Self Test.  If you have a POST failure it means that a component has failed.

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