Problem with Cisco 4507R

Trung Minh · ‎01-16-2014

Dear Experts,

My switch running is normal but suddenly it has problem with red light(Output fail) as attached file.

I also try reboot but seem to switch can not

There is output while switch reboot:

**********************************************************

* *

* Welcome to Rom Monitor for WS-X45-SUP6-E System. *

* *

**********************************************************

Flash die # 0: Intel 33554432Bytes

Flash die # 1: Intel 33554432Bytes

Flash die # 2: Intel 33554432Bytes

Flash die # 3: Intel 33554432Bytes

Determining FTL format status of volume.

Volume is FTL formatted.

Checking the partition table and boot sector...

Checking FAT, Files and Directories...

Reclaiming unused space...

Updating FAT...

Rom Monitor Program Version 12.2(44r)SG5

CPU Rev: 2.1, Board Rev: 6, Board Type: 10, CPLD Jawa Rev: 18

Chassis: WS-C4507R-E

Front Panel Phy is Bcm5482s

Got Mac Address: 00:25:84:1e:33:bc

MAC Address : 00-25-84-1e-33-bc

Ip Address : Not set.

Netmask : Not set.

Gateway : Not set.

TftpServer : Not set.

***** The system will autoboot in 5 seconds *****

Type control-C to prevent autobooting.

. . . . .

******** The system will autoboot now ********

config-register = 0x2101

Autobooting using the first file from bootflash.....

Rommon reg: 0x00004380

Reset2Reg: 0x00000FFF

#

Darkside controller 0x0B394EBC..0x0B3A326E original size:0x00012092#

Tatooine controller 0x0B3A326F..0x0B40C25B original size:0x00094F89##

Forerunner controller 0x0B40C25C..0x0B4D1EA8 original size:0x001D0F9C

###############

diagsk5 version 3.2_a

prod: WS-X45-SUP6-E part: 73-10597-12 serial: JAE14190WMV

Power-on-self-test for Module 3: WS-X45-SUP6-E

Test Status: (. = Pass, F = Fail, U = Untested)

CPU Subsystem Tests ...

seeprom: Pass

Traffic: L3 Looopback ...

Test Results: Pass

Traffic: L2 Loopback ...

Test Results: Pass

Switching Subsystem Memory ...

Packet Memory Test Results: Pass

Module 3 Passed

Exiting to ios...

Rommon reg: 0x00000380

#######################################################

Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500e-IPBASE-M), Version 12.2(50)SG3, RELEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport

Compiled Tue 07-Jul-09 20:28 by prod_rel_team

Image text-base: 0x10000000, data-base: 0x1222AE9C

Any help are appreciated

Thanks & Regards,

Leo Laohoo · ‎01-16-2014

I am suspecting the extraction fan is running low RPM or is blocked.

Power off one of the PS (not the entire chassis), wait for 5 seconds and power it back on.

Make sure both PS do not sound like loud squeeking or squeeling sound.

Trung Minh · ‎01-16-2014

Hello,

Thank you for feedback.

I already tried power up one of each time, but still problem.

Before this time, i did not change any on this chassis.

Regards,

Trung Minh · ‎01-17-2014

Any one please help?

Jose Solano · ‎01-18-2014

Hi,

See this:

Table A-8 1400 W AC-Input Power Supply LEDs
LED	Meaning
INPUT OK	•Green—Source AC voltage is OK. (Input voltage is 85 VAC or greater.) •Off—Source AC voltage falls below 70 VAC, is not present, or the power supply is turned off.
FAN OK	•Green—Power supply fan is operating properly. •Off—Power supply fan failure is detected.
OUTPUT FAIL	•Red—Problem with one or more of the DC-output voltages of the power supply is detected. •Off—DC-output voltage with acceptable margins. Note For proper operation of the OUTPUT FAIL LED, systems with single power supplies must be configured with a minimum of one fan tray assembly and one supervisor engine. Systems with dual power supplies must have a minimum configuration of one fan tray assembly, one supervisor engine, and one additional module. Failure to meet these minimum configuration requirements can cause a false power supply output fail signal.

http://www.cisco.com/en/US/docs/switches/lan/catalyst4500/hardware/catalyst4500e/installation/guide/0aspecs.html#wp1047656

Hope it helps.

forticis · ‎12-02-2015

Hello,

How did you fix this problem.?

Regards,

Trung Minh · ‎12-03-2015

Hi,

In my case, the fans on left chassis is very dusty. I shutdown the Switch and cleaned the fans after that all status is fine.

You also should see the status of all light where is the light warning then focus that problem.

Hope this can help you.

Regards,

forticis · ‎12-03-2015

Hi,

4507R+E both PS are showing "output fail" and switch stops working. (Switch photo attached).

Powering OFF and ON both the power supplies fixes the probem for few days.

After powering off and on, PS and FAN status shows ok

This problem has repeated twice now.

=======================================================

------------------ show power detail ------------------

Power                                             Fan      Inline
Supply Model No          Type       Status       Sensor   Status
------ ---------------- --------- ----------- ------- -------
PS1     PWR-C45-4200ACV   AC 4200W   good         good     good
PS1-1                         220V   good
PS1-2                         220V   good
PS2     PWR-C45-4200ACV   AC 4200W   good         good     good
PS2-1                         220V   good
PS2-2                         220V   good

Power supplies needed by system    : 1
Power supplies currently available : 2

Power Summary                      Maximum
(in Watts)              Used     Available
----------------------   ----     ---------
System Power (12V)        808        1360
Inline Power (-50V)         0        3352
Backplane Power (3.3V)     40          40
----------------------   ----     ---------
Total                     848 (not to exceed Total Maximum Available = 4200)

=====================================

Regards,.