"WS-C3560X-48P" reboots but no crash file/dual ps C3KX-PWR-715WA

Bedevere Curry · ‎06-20-2013

------------------ show flash: ------------------

Directory of flash:/

504 -rwx 3096 Feb 28 1993 18:01:25 -06:00 multiple-fs

2 -rwx 17944794 Feb 28 1993 18:35:30 -06:00 c3560e-

universalk9-mz.122-58.SE1.bin

3 -rwx 3504 Feb 28 1993 18:24:02 -06:00 vlan.dat

4 -rwx 33736 Jan 11 2013 09:59:18 -06:00 config.text

5 -rwx 5747 Jan 11 2013 09:59:18 -06:00 private-

config.text

6 drwx 512 Feb 28 1993 18:09:39 -06:00 c3560e-

universalk9-mz.122-55.SE5

57671680 bytes total (19883008 bytes free)

------------------ dir nvram: ------------------

Directory of nvram:/

472 -rw- 33736 <no date> startup-config

473 ---- 5747 <no date> private-config

1 ---- 53 <no date> persistent-data

2 -rw- 0 <no date> ifIndex-table

3 -rw- 603 <no date> IOS-Self-

Sig#1.cer

524288 bytes total (481681 bytes free)

------------------ show version ------------------

Cisco IOS Software, C3560E Software (C3560E-UNIVERSALK9-M), Version

12.2(58)SE1, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 05-May-11 02:08 by prod_rel_team

ROM: Bootstrap program is C3560E boot loader

BOOTLDR: C3560E Boot Loader (C3560X-HBOOT-M) Version 12.2(53r)SE2,

RELEASE SOFTWARE (fc1)

xxxxxxxxxxxxx uptime is 1 hour, 14 minutes

System returned to ROM by power-on

System restarted at 06:55:46 CDT Thu Jun 20 2013

System image file is "flash:c3560e-universalk9-mz.122-58.SE1.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be

found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

License Level: ipbase

License Type: Permanent

Next reload license Level: ipbase

cisco WS-C3560X-48P (PowerPC405) processor (revision A0) with 262144K

bytes of memory.

Processor board ID xxxxxxxx

Last reset from power-on

2 Virtual Ethernet interfaces

1 FastEthernet interface

52 Gigabit Ethernet interfaces

2 Ten Gigabit Ethernet interfaces

The password-recovery mechanism is enabled.

Bedevere Curry · ‎06-20-2013

Attached show tech

Reza Sharifi · ‎06-20-2013

Can you explain the issue?

Bedevere Curry · ‎06-20-2013

Basically it reboots for no reason at random times. Don't see any issues with the switch however.

Reza Sharifi · ‎06-20-2013

You are most likely hitting a bug. You may want to try loading 12.2(55) and test it.

Also, have a look at this post for more info;

https://supportforums.cisco.com/thread/2223117?tstart=60

HTH

Bedevere Curry · ‎06-20-2013

thanks Reza. I guess it doesn't hurt to try different IOS at this point.

Leo Laohoo · ‎06-20-2013

System returned to ROM by power-on

System restarted at 06:55:46 CDT Thu Jun 20 2013

I'd check your power source. Sounds like the appliance reboots because your power source is unstable.

Reza Sharifi · ‎06-20-2013

Bedevere Curry wrote:

thanks Reza. I guess it doesn't hurt to try different IOS at this point.

Exactly, even if you open a ticket with TAC, they will tell you to upgrade or downgrade.

Good Luck

Bedevere Curry · ‎06-21-2013

Thanks

Bedevere Curry · ‎06-21-2013

I just noticed that this is a downgrade version. Do you know the reason why we want to downgrade? Is it more stable?

thanks

Reza Sharifi · ‎06-21-2013

From what I have seen on the forum in the last few months and my own experience, there are still quite a few issues and bugs in IOS 15 that has not been resolved. One of them being high CPU utilization after upgrading to 15. So, I think, if you try the version I recommend and if it woks for you, you probably will be ok. Then you may want to think about IOS 15 in a few months. You can certainly try 150-2 and see how you like it and it may work just fine for you.

HTH

Bedevere Curry · ‎06-21-2013

thanks

Reza Sharifi · ‎06-21-2013

Glad to help. Let us know if loading a different image helps stabilize your switches. Hopefully, no more reboots right?

Thanks,

"WS-C3560X-48P" reboots but no crash file/dual ps C3KX-PWR-715WAC