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reboot of the supervisor Supervisor IV without reason

Hello,

We have a chassis 4506 turning with  version : cat4000-i5s-mz.122-25.EWA12.bin", the problème is that the supervisor reboot without reason.

I have seen this message :


ROM: 12.2(20r)EW1
Dagobah Revision 95, Swamp Revision 29

XBSTRWI0001 uptime is 3 days, 3 hours, 20 minutes
System returned to ROM by abort at PC 0x0
System restarted at 08:42:24 UTC Tue Aug 10 2010
System image file is "bootflash:/cat4000-i5s-mz.122-25.EWA12.bin"

the card had generate the crash file:

Last powerfail: 05/22/2010 02:09:36

Current time: 08/13/2010 12:18:33

Last reload status: 00000C00 039D0000

Last crash: 08/10/2010 08:40:38

Build: 12.2(25)EWA12
buildversion addr: 11DB5914

pc=10E9C4C4 lr=10E9C4A8 msr=00029030 vector=00000700
cr=40000044 ctr=103622D0 xer=00000000
r0=10E9C4A8 r1=1319C1C8 r2=0000C000 r3=00000001
r4=C3405BA1 r5=00000000 r6=00000101 r7=00000646
r8=00000000 r9=00000001 r10=00000646 r11=00000001
r12=C3405AA0 r13=FFFFFFFF r14=1033294C r15=00000000
r16=11DC0000 r17=00000001 r18=00000001 r19=12FE3DF8
r20=12FE3DB0 r21=11F50000 r22=131173B8 r23=116568DC
r24=12FD67F0 r25=131873B8 r26=12FD67E0 r27=00000646
r28=00000000 r29=1657D620 r30=1656D620 r31=17EF0E18
dec=000CC192 tbu=0000D135 tbl=6AF46A9B
dar=00000000 dsisr=00000000 hid0=8000C000

ErrDr1=00 ErrDr2=00 ErrStsCpu=32 ErrStsPci=00
BusErrAddr=D00010A0
Single bit ECC count 0


Traceback: 10E9C4C4 11482618 11388768 10EDF11C 10EDEC98 10EDEC0C 10EE0EB8 114880E4 1140A8B0 114B8AD8 1140B9B8 114B8B08 10ECC1EC 10ECC254 103326A0 10332938 10332A80 1029FBB4 102964E8

Stack frames:
Frame 1: pc=11482618 stack=1319C1D8
Frame 2: pc=11388768 stack=1319C1E0
Frame 3: pc=10EDF11C stack=1319C1E8
Frame 4: pc=10EDEC98 stack=1319C1F8
Frame 5: pc=10EDEC0C stack=1319C210
Frame 6: pc=10EE0EB8 stack=1319C228
Frame 7: pc=114880E4 stack=1319C300
Frame 8: pc=1140A8B0 stack=1319C308
Frame 9: pc=114B8AD8 stack=1319C378
Frame 10: pc=1140B9B8 stack=1319C380
Frame 11: pc=114B8B08 stack=1319C3B0
Frame 12: pc=10ECC1EC stack=1319C3B8
Frame 13: pc=10ECC254 stack=1319C3C0
Frame 14: pc=103326A0 stack=1319C3C8
Frame 15: pc=10332938 stack=1319C420
Frame 16: pc=10332A80 stack=1319C438
Frame 17: pc=1029FBB4 stack=1319C468
Frame 18: pc=102964E8 stack=1319C470

Pushed stack:
1319C1C0:                   1319C1D8 10E9C4A8
1319C1D0: 1319C1E0 1656D620 1319C1E0 11482618
1319C1E0: 1319C1E8 11388768 1319C1F8 10EDF11C
1319C1F0: 1656D620 1657D620 1319C210 10EDEC98
1319C200: 00000000 1656D620 1656D6F0 1657D620
1319C210: 1319C228 10EDEC0C 1656D620 1657D620
1319C220: 00000011 165CD620 1319C300 10EE0EB8
1319C230: 00000001 9B54CD04 1319C250 9B54CD04
1319C240: 00000000 C848DA5D 1319C250 66D53341
1319C250: 1319C2C8 103320B8 00000000 C848DA5D
1319C260: 12FB4438 66D53341 16AC9940 000001F4
1319C270: 00000000 66D53341 00000001 9B54CD04
1319C280: 00000001 9B54CD04 00000001 9B54CD04
1319C290: 1319C2C8 00000000 66D539FB 00000646
1319C2A0: C340CE13 16AC9888 00000646 C3A9EDDE
1319C2B0: 00000646 C340CE13 00000646 1319C320
1319C2C0: 16AC97B0 1319C320 1319C2F0 10ECC0AC
1319C2D0: 1319C2E8 000001F4 00000000 00000646
1319C2E0: 00000000 00000DE2 1319C308 1319C320
1319C2F0: 00000000 16AC8DF0 00000000 16AC8ED0
1319C300: 1319C308 114880E4 1319C378 1140A8B0
1319C310: 00000000 00003A98 00000000 00001D4C
1319C320: 00000000 000003E9 00000000 01C9C380
1319C330: 4B322050 61636B65 74204D65 6D6F7279
1319C340: 20446961 67730088 3F947AE1 47AE147B
1319C350: 00000064 000001F4 00000020 16AB0720
1319C360: 165E6868 11DB5788 C3402A00 11F70000
1319C370: 00000000 16AC8ED0 1319C380 114B8AD8
1319C380: 1319C3B0 1140B9B8 1319C3A8 116568DC
1319C390: 12FD67F0 131873B8 12FD67E0 1319C3D0
1319C3A0: 11600000 11F70000 00000000 12FB3808
1319C3B0: 1319C3B8 114B8B08 1319C3C0 10ECC1EC
1319C3C0: 1319C3C8 10ECC254 1319C420 103326A0
1319C3D0: 16AC9060 000001F4 00000000 00000000
1319C3E0: 00000000 00000000 00000000 00000000
1319C3F0: 00000000 00000000 00000000 00000000
1319C400: 00000000 00000000 11DC0000 00000000
1319C410: 11600000 131173B8 00000000 12FD67E0
1319C420: 1319C438 10332938 1319C438 1319C444
1319C430: 1319C448 12FE3DF8 1319C468 10332A80
1319C440: 131173B8 00000004 00000000 FFFFFFFF
1319C450: 00000000 00000000 00000000 00000000
1319C460: 00000000 00000000 1319C470 1029FBB4
1319C470: 00000000 102964E8

Popped stack:
1319BFC0:                   00000000 16AB0E18
1319BFD0: 00000646 C3404A48 11F40000 16AB0E08
1319BFE0: 1319BFF8 1319C048 16AB0D40 00000646
1319BFF0: 1033294C 00000000 11DC0000 00000001
1319C000: 00000001 12FE3DF8 12FE3DB0 11F50000
1319C010: 1319C028 116568DC 12FD67F0 000001BE
1319C020: 00000017 126D7A20 1319C048 114199F0
1319C030: 00000000 00000646 11D93700 000DF66B
1319C040: 1319C058 00000001 1319C098 00000646
1319C050: 00000000 00000101 1319C078 00000000
1319C060: 158F5280 00000646 11D93700 16AB0D40
1319C070: 00000000 00000000 1319C090 1140B6B4
1319C080: 158F5280 00000646 C3405B9C 1319C198
1319C090: 1319C098 114BAE28 1319C120 1141CC18
1319C0A0: 00000000 000011CC 00000001 000DF66B
1319C0B0: 00000000 000011CC 00000001 000DF66B
1319C0C0: 1319C0D0 11415FF4 1319C0E0 1319C0E8
1319C0D0: 1319C0E0 11415D48 14F9BD80 00000002
1319C0E0: 1319C110 10ECBCC8 00000000 18BE1DB0
1319C0F0: 14A92AA1 11F50000 131173B8 116568DC
1319C100: 12FD67F0 131873B8 12FD67E0 00000646
1319C110: 000DF66B 00000001 1656D620 17EF0E18
1319C120: 1319C128 1141A958 1319C1C8 1141AA14
1319C130: 1319C140 1028FFF0 00000000 00000000
1319C140: 00000000 00004616 1147101C 0000094A
1319C150: 12FD67F0 131873B8 188C5ABC 186B60B4
1319C160: 188C2FEC 188C59B4 16AAF938 1319C188
1319C170: 1319C178 10B58A20 1319C1B0 10901200
1319C180: 000003E8 383A9100 00000001 1319C180
1319C190: 0000000B 2921D2A1 02000000 1319C1D0
1319C1A0: 1319C130 00000002 02000000 1319C1D0
1319C1B0: 1319C130 103076C8 00000000 1657D620
1319C1C0: 1656D620 17EF0E18


Log buffer:

ived with invalid source MAC address (00:00:00:00:00:00) on port Po1 in vlan 600
000591: Jul 14 18:46:31 UTC: %C4K_L2MAN-6-INVALIDSOURCEADDRESSPACKET: (Suppressed 1 times)Packet received with invalid source MAC address (00:00:00:00:00:00) on port Po1 in vlan 600
000592: Jul 20 08:45:04 UTC: %C4K_L2MAN-6-INVALIDSOURCEADDRESSPACKET: Packet received with invalid source MAC address (00:00:00:00:00:00) on port Po1 in vlan 600
000593: Jul 22 09:00:36 UTC: %C4K_L2MAN-6-INVALIDSOURCEADDRESSPACKET: Packet received with invalid source MAC address (00:00:00:00:00:00) on port Po1 in vlan 600
000594: Jul 23 08:42:56 UTC: %C4K_L2MAN-6-INVALIDSOURCEADDRESSPACKET: Packet received with invalid source MAC address (00:00:00:00:00:00) on port Po1 in vlan 600
000595: Jul 23 15:52:56 UTC: %C4K_L2MAN-6-INVALIDSOURCEADDRESSPACKET: (Suppressed 1 times)Packet received with invalid source MAC address (00:00:00:00:00:00) on port Po1 in vlan 600
000596: Jul 25 22:41:45 UTC: %C4K_L2MAN-6-INVALIDSOURCEADDRESSPACKET: Packet received with invalid source MAC address (00:00:00:00:00:00) on port Po1 in vlan 600
000597: Jul 28 13:01:51 UTC: %C4K_L2MAN-6-INVALIDSOURCEADDRESSPACKET: Packet received with invalid source MAC address (00:00:00:00:00:00) on port Po1 in vlan 600CMD: 'show int status' 09:43:36 UTC Thu Jul 29 2010
CMD: 'en' 10:09:14 UTC Thu Jul 29 2010
CMD: 'show mac-address-table | include 0060.1606.2218' 10:09:21 UTC Thu Jul 29 2010

000598: Jul 29 16:47:18 UTC: %C4K_L2MAN-6-INVALIDSOURCEADDRESSPACKET: (Suppressed 1 times)Packet received with invalid source MAC address (00:00:00:00:00:00) on port Po1 in vlan 600
000599: Jul 30 01:13:17 UTC: %C4K_L2MAN-6-INVALIDSOURCEADDRESSPACKET: Packet received with invalid source MAC address (00:00:00:00:00:00) on port Po1 in vlan 600
000600: Jul 31 11:00:07 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet6/40, changed state to down
000601: Jul 31 11:00:08 UTC: %LINK-3-UPDOWN: Interface GigabitEthernet6/40, changed state to down
000602: Jul 31 11:00:12 UTC: %LINK-3-UPDOWN: Interface GigabitEthernet6/40, changed state to up
000603: Jul 31 11:00:13 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet6/40, changed state to up
000604: Jul 31 11:00:28 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet6/40, changed state to down
000605: Jul 31 11:00:29 UTC: %LINK-3-UPDOWN: Interface GigabitEthernet6/40, changed state to down
000606: Jul 31 11:00:33 UTC: %LINK-3-UPDOWN: Interface GigabitEthernet6/40, changed state to up
000607: Jul 31 11:00:34 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet6/40, changed state to up
000608: Jul 31 13:04:34 UTC: %C4K_L2MAN-6-INVALIDSOURCEADDRESSPACKET: Packet received with invalid source MAC address (00:00:00:00:00:00) on port Po1 in vlan 600
000609: Aug  2 22:33:34 UTC: %C4K_L2MAN-6-INVALIDSOURCEADDRESSPACKET: Packet received with invalid source MAC address (00:00:00:00:00:00) on port Po1 in vlan 600CMD: '  sh ip acces' 15:51:33 UTC Wed Aug 4 2010
CMD: ' sh run' 15:51:41 UTC Wed Aug 4 2010

000610: Aug  5 11:04:43 UTC: %C4K_L2MAN-6-INVALIDSOURCEADDRESSPACKET: Packet received with invalid source MAC address (00:00:00:00:00:00) on port Po1 in vlan 600CMD: 'xbstrwi0002' 15:54:27 UTC Thu Aug 5 2010

000611: Aug  9 10:16:26 UTC: %C4K_L2MAN-6-INVALIDSOURCEADDRESSPACKET: Packet received with invalid source MAC address (00:00:00:00:00:00) on port Po1 in vlan 600
000612: Aug 10 08:40:38 UTC: %C4K_SWITCHINGENGINEMAN-2-PACKETMEMORYERROR3: Persistent Errors in Packet Memory (crc errors: 55 directed test errors: 2)
000613: Aug 10 08:40:38 UTC: %C4K_IOSMODPORTMAN-6-PACKETMEMORYERRORPOWERCYCLE: Supervisor power cycled due to packet memory error


Malloc / Free trace:
1 . pc=11418A6C addr=18F82590
2 . pc=20000028 addr=18F82590
3 . pc=104EE184 addr=1231FFF0
4 . pc=104F0FDC addr=190EB858
5 . pc=2000009C addr=190EB858
6 . pc=106F17AC addr=122DF658
7 . pc=20000068 addr=122DF658
8 . pc=104EE184 addr=122DF658
9 . pc=104F0FDC addr=18E8BD38
10. pc=20000070 addr=18E8BD38
11. pc=104EE184 addr=18E8BD38
12. pc=104F0FDC addr=12304370
13. pc=20000098 addr=12304370
14. pc=1028F854 addr=18E80430
15. pc=2000004C addr=18E80430
16. pc=1028FD80 addr=18E80430
17. pc=106F17AC addr=190B4E38
18. pc=20000058 addr=190B4E38
19. pc=60000028 addr=18BEDA08
20. pc=50000018 addr=18BED8C8
21. pc=104EE184 addr=18BED928
22. pc=104F0FDC addr=18ECA150
23. pc=20000094 addr=18ECA150
24. pc=60000024 addr=18ECA230
25. pc=104EE184 addr=18ECA150
26. pc=104F0FDC addr=190BC320
27. pc=20000068 addr=190BC320
28. pc=1028F854 addr=18E80430
29. pc=2000004C addr=18E80430
30. pc=1028FD80 addr=18E80430
31. pc=104EE184 addr=190BC320
32. pc=104F0FDC addr=18E9DBC8
33. pc=20000098 addr=18E9DBC8
34. pc=1028FD80 addr=190B4E38
35. pc=1028F854 addr=190B4E38
36. pc=20000058 addr=190B4E38
37. pc=1086BE4C addr=18CB7B20
38. pc=20000018 addr=18CB7B20
39. pc=1086B054 addr=18CB7B20
40. pc=1086ADD8 addr=18CB24D0
41. pc=20000030 addr=18CB24D0
42. pc=1086BEE0 addr=18CB24D0
43. pc=1086A6F8 addr=122C06E8
44. pc=1086A69C addr=18F60EA8
45. pc=1086BE4C addr=18E88BF8
46. pc=20000028 addr=18E88BF8
47. pc=1086B054 addr=18E88BF8
48. pc=1086ADD8 addr=122BCCC8
49. pc=20000028 addr=122BCCC8
50. pc=1086BEE0 addr=122BCCC8
51. pc=1086A6F8 addr=18EE5B98
52. pc=1086A69C addr=122C3720
53. pc=106F17AC addr=190BBEA0
54. pc=20000058 addr=190BBEA0
55. pc=106F17AC addr=12357138
56. pc=20000058 addr=12357138
57. pc=106F17AC addr=18BED848
58. pc=20000058 addr=18BED848
59. pc=104EE184 addr=18BED848
60. pc=104F0FDC addr=12307638
61. pc=20000098 addr=12307638
62. pc=60000028 addr=12304830
63. pc=50000028 addr=123046D0
64. pc=104EE184 addr=12304750

I attach for you the crash and show tech

could you please help me to find the exacte reason that can cause this issu.

Best regards

  • LAN Switching and Routing
1 ACCEPTED SOLUTION

Accepted Solutions
Bronze

Re: reboot of the supervisor Supervisor IV without reason

This is a hardware issue on the SUP. You should replace it.

1 REPLY
Bronze

Re: reboot of the supervisor Supervisor IV without reason

This is a hardware issue on the SUP. You should replace it.

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