Router 3925 boot itself

[filiberto.aguirre]

Hi,

End user has a new 3925 router with c3900-universalk9-mz.SPA.152-2.T1.bin. Today the router boot itself and the following reason is shown.

Router#sh ver
Cisco IOS Software, C3900 Software (C3900-UNIVERSALK9-M), Version 15.2(2)T1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Wed 29-Feb-12 23:44 by prod_rel_team

ROM: System Bootstrap, Version 15.0(1r)M13, RELEASE SOFTWARE (fc1)

Router uptime is 13 minutes
System returned to ROM by address error at PC 0x898174C, address 0x7C73462E at 15:58:13 CDT Mon Jul 15 2013
System restarted at 17:49:49 CDT Mon Jul 15 2013
System image file is "flash0:c3900-universalk9-mz.SPA.152-2.T1.bin"
Last reload type: Normal Reload
Last reload reason: address error at PC 0x898174C, address 0x7C73462E

Should I change version of IOS????

regards

[Leo Laohoo]

Should I change version of IOS????

Yes.

[filiberto.aguirre]

Hi  Leo,

I found there is a SOFTWARE ADVISORY NOTICE  for this version and for the next version

c3900-universalk9-mz.SPA.152-2.T2.bin, I have to download T4.

regards

[Leo Laohoo]

Router crashes for only two reasons:  Hardware or software issues.

So if you get crashes, update the firmware first.

[filiberto.aguirre]

Thanks Leo for your recomendation

regards