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New Member

Router 6509-E failed Supervisor 720

Hi i have a problem with a Catalys 6509-E, it was worrking normal but i dont know what happen and have this messgaes currently in console of supervisor that field...

Initializing ATA monitor library...

Self extracting the image... [OK]

Self decompressing the image : ################################################################################################### [OK]

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.

           170 West Tasman Drive

           San Jose, California 95134-1706

Cisco Internetwork Operating System Software

IOS (tm) s72033_sp Software (s72033_sp-IPSERVICESK9_WAN-M), Version 12.2(18)SXF8, RELEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2007 by cisco Systems, Inc.

Compiled Sat 03-Mar-07 00:56 by tinhuang

Image text-base: 0x40101040, data-base: 0x41458000

00:00:04: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

00:00:04: %PFREDUN-6-STANDBY: Initializing as STANDBY processor

00:00:05: %SYS-SP-STDBY-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

00:00:04: %SYS-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.

Firmware compiled 20-Feb-07 14:12 by integ Build [100]

00:00:05: %OIR-SP-STDBY-6-CONSOLE: Changing console ownership to route processor

System Bootstrap, Version 12.2(17r)S4, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 2005 by cisco Systems, Inc.

00:00:12: %SYS-SP-STDBY-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

00:00:12: %SYS-SP-STDBY-3-LOGGER_FLUSHED: System was paused for 00:00:03 to ensure console debugging output.

00:00:12: %OIR-SP-STDBY-6-CONSOLE: Changing console ownership to switch processor

*** System received a Software forced crash ***

signal= 0x17, code= 0x24, context= 0x42321d34

PC = 0x402cfaac, Cause = 0x1820, Status Reg = 0x34008002

System Bootstrap, Version 8.4(2) Release

Copyright (c) 1994-2005 by cisco Systems, Inc.

Cat6k-Sup720/SP processor with 524288 Kbytes of main memory

Autoboot executing command: "boot bootdisk:s72033-ipservicesk9_wan-mz.122-18.SXF8.bin"

Loading image, please wait ...

And when i connected in other supervisor, the console show this:

CK6509_4C_4#sh redundancy

Redundant System Information :

------------------------------

       Available system uptime = 3 years, 7 weeks, 6 days, 33 minutes

Switchovers system experienced = 3

              Standby failures = 711

        Last switchover reason = active unit failed

                 Hardware Mode = Simplex

    Configured Redundancy Mode = sso

     Operating Redundancy Mode = sso

              Maintenance Mode = Disabled

                Communications = Down      Reason: Simplex mode

Current Processor Information :

-------------------------------

               Active Location = slot 6

        Current Software state = ACTIVE

       Uptime in current state = 18 hours, 37 minutes

                 Image Version = Cisco Internetwork Operating System Software

IOS (tm) s72033_rp Software (s72033_rp-IPSERVICESK9_WAN-M), Version 12.2(18)SXF8, RELEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2007 by cisco Systems, Inc.

Compiled Sat 03-Mar-07 00:49 by tinhuang

                          BOOT = sup-bootdisk:s72033-ipservicesk9_wan-mz.122-18.SXF8.bin,1;

                   CONFIG_FILE =

                       BOOTLDR =

        Configuration register = 0x2102

Peer (slot: unavailable) information is not available because it is in 'DISABLED' state

CK6509_4C_4#

Oct 14 16:49:38: %PFREDUN-SP-6-ACTIVE: Standby processor removed or reloaded, changing to Simplex mode

Oct 14 16:51:12: %PFREDUN-SP-6-ACTIVE: Standby processor removed or reloaded, changing to Simplex mode

Oct 14 16:52:47: %PFREDUN-SP-6-ACTIVE: Standby processor removed or reloaded, changing to Simplex mode

I have configurate the redundandy the next type...

CK6509_4C_4#

!

redundancy

mode sso

main-cpu

  auto-sync running-config

!

CK6509_4C_4#sh mod

Mod Ports Card Type                              Model              Serial No.

--- ----- --------------------------------------        ------------------          -----------

  5    0  Supervisor-Other                         Unknown            Unknown

  6    2  Supervisor Engine 720 (Active)  WS-SUP720-3B    SAL10467QHQ

Mod MAC addresses                            Hw      Fw            Sw              Status

---     ----------------------------------                ------  ------------     ------------        -------

5  0000.0000.0000 to 0000.0000.0000    0.0   Unknown  Unknown         Unknown

6  0016.9df6.b42c to 0016.9df6.b42f       5.2   8.4(2)      12.2(18)SXF8       Ok

Mod  Sub-Module                  Model              Serial       Hw     Status

---- --------------------------- ------------------ ----------- ------- -------

  5  Policy Feature Card 3       WS-F6K-PFC3B       SAL1045726H  2.3    Other

  6  Policy Feature Card 3       WS-F6K-PFC3B       SAL10457BQX  2.3    Ok

  6  MSFC3 Daughterboard         WS-SUP720          SAL10456T9P  2.5    Ok

Mod  Online Diag Status

---- -------------------

  5  Unknown

  6  Pass

My question is:

With the reset or module of Supervisor engine 720 (module 5) fix the problem???

The is is wrong and i have to upgrade the IOS????

What is the processing of upgrade the IOS??

I have to change the Supervisor engine 720???

Well thank you...

Best Regards

4 REPLIES
VIP Super Bronze

Router 6509-E failed Supervisor 720

Hi,

5 0 Supervisor-Other Unknown Unknown

It appears that the Sup in module 5 has gone bad.  Can you reseat the Sup and test again.

You are also running a very old IOS.

HTH

New Member

Router 6509-E failed Supervisor 720

Reza Sharifi..

Yes, i will reset the module 5, and you have reason the IOS version is very old...

I was thinking upgrade of:

s72033-ipservicesk9_wan-mz.122-18.SXF8.bin

to:

s72033-ipservicesk9_wan-mz.122-18.SXF17.bin

I don't know if reseting module 5 i wiil have intermitency in the services connected or is necesary a window mantenance to do it,...

Thanks...

Router 6509-E failed Supervisor 720

Hello iccjflores

The problem could also be that after the supervisor crashed it went into rommon. When you have a unknown supervisor under the show module that means that a redundancy subsystem between active and standby supervisor can't be established, possibly cause the standby sup never came back.

You could try to reseat the module, this a good test, but try to console into the supervisor to have visibility over the problem.

Regards.

Wilson B.

New Member

Router 6509-E failed Supervisor 720

Wilson Bonilla..

I will reset the module 5 and i hope that it fix the problem...

Thanks...

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