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Router Fan Failure:

Hello,

Let me throw in this question,i have this 3845 router that is still fairly new and it having fan problems-i thought it was clogged up by dust so i went blowing all the dust out of it but this fan problems just keep coming,how can i resolve this:

10:49:39.102 EAT: %FAN-3-FAN_FAILED: Fan 3 had a rotation error reported.

010269: Oct 27 10:49:59.101 EAT: %FAN-3-FAN_FAILED: Fan 3 had a rotation error r

eported.

010270: Oct 27 10:50:19.101 EAT: %FAN-3-FAN_FAILED: Fan 3 had a rotation error r

eported.

010271: Oct 27 10:50:39.100 EAT: %FAN-3-FAN_FAILED: Fan 3 had a rotation error r

eported.

010272: Oct 27 10:50:59.099 EAT: %FAN-3-FAN_FAILED: Fan 3 had a rotation error r

eported.

010273: Oct 27 10:51:19.098 EAT: %FAN-3-FAN_FAILED: Fan 3 had a rotation error r

eported.

010274: Oct 27 10:51:39.098 EAT: %FAN-3-FAN_FAILED: Fan 3 had a rotation error r

eported.

010275: Oct 27 10:51:59.097 EAT: %FAN-3-FAN_FAILED: Fan 3 had a rotation error r

eported.

010276: Oct 27 10:52:19.096 EAT: %FAN-3-FAN_FAILED: Fan 3 had a rotation error r

eported.

010277: Oct 27 10:52:39.099 EAT: %FAN-3-FAN_FAILED: Fan 3 had a rotation error r

eported.

010278: Oct 27 10:52:59.098 EAT: %FAN-3-FAN_FAILED: Fan 3 had a rotation error r

eported.

010279: Oct 27 10:53:19.098 EAT: %FAN-3-FAN_FAILED: Fan 3 had a rotation error r

eported.

010280: Oct 27 10:53:39.097 EAT: %FAN-3-FAN_FAILED: Fan 3 had a rotation error r

eported.

any ideas how this can be resolved?

Please help

3 REPLIES
Silver

Re: Router Fan Failure:

If the router is still under warranty I would suggest RMA'ing it (Return Material Authorization).

This definately sounds like a hardware issue which you should get fixed.

More instructions here:

http://www.cisco.com/en/US/docs/routers/7200/troubleshooting/return_material_authorization/3582.html

Silver

Re: Router Fan Failure:

Or, if you have a support contract, get someone to repair it.

Purple

Re: Router Fan Failure:

You will probably have to RMA the chassis back to cisco , hopefully you have a contract or is unser warranty . There is something wrong with the fans , even if its still spinning it is probably drawing too much current and thats whats giving you the error message . Generally I do not believe they replace just the fan on smaller routers like those but I could be wrong haven't had to rma many of those.

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