SAMI Module WS-SVC-SAMI-BB-K9 led is indicate red

teymur azimov · ‎06-26-2012

Hi Dears. I have Cisco router 7606-S. On Sami module led is indicate red. i also test it to other slot,reload the chassis but the problem is same. The module status is unnkown.

(Indicates red one of the following conditions:

• The SAMI is released from reset by the supervisor engine and is booting.

• The boot code failed to run.)

pdsn1#sh mod

Mod Ports Card Type Model Serial No.

--- ----- -------------------------------------- ------------------ -----------

1 7 SAMI Module WS-SVC-SAMI-BB-K9 SAL15056HSV

2 48 CEF720 48 port 10/100/1000mb Ethernet WS-X6748-GE-TX SAL14480S9Q

5 2 Route Switch Processor 720 (Active) RSP720-3C-GE SAL1538QE8N

6 2 Route Switch Processor 720 (Hot) RSP720-3C-GE SAL1538QHZB

Mod MAC addresses Hw Fw Sw Status

--- ---------------------------------- ------ ------------ ------------ -------

1 f866.f2b1.c700 to f866.f2b1.c707 2.5 Unknown Unknown Other

2 c471.fe47.1ed8 to c471.fe47.1f07 4.1 12.2(18r)S1 12.2(33)SRE4 Ok

5 c89c.1dfb.b370 to c89c.1dfb.b373 5.12 12.2(33r)SRD 12.2(33)SRE4 Ok

6 c89c.1dfb.b3b8 to c89c.1dfb.b3bb 5.12 12.2(33r)SRD 12.2(33)SRE4 Ok

Mod Sub-Module Model Serial Hw Status

---- --------------------------- ------------------ ----------- ------- -------

1 SAMI Daughterboard 1 SAMI-DC-BB SAL15056FW0 1.2 Other

1 SAMI Daughterboard 2 SAMI-DC-BB SAL15056FVG 1.2 Other

2 Distributed Forwarding Card WS-F6700-DFC3C SAL1532LU97 1.4 Ok

5 Policy Feature Card 3 7600-PFC3C SAL1538QLPL 1.2 Ok

5 C7600 MSFC4 Daughterboard 7600-MSFC4 SAL1538QM24 1.6 Ok

6 Policy Feature Card 3 7600-PFC3C SAL1538QLQB 1.2 Ok

6 C7600 MSFC4 Daughterboard 7600-MSFC4 SAL1538Q9LR 1.6 Ok

Mod Online Diag Status

---- -------------------

1 Unknown

2 Pass

5 Pass

6 Pass

pdsn1#dir sup-bootdisk:
Directory of sup-bootdisk:/

1 -rw- 147802532 Sep 29 2011 18:40:54 +00:00 c7600rsp72043-advipservicesk9-mz.122-33.SRE4.bin
2 -rw- 33554432 May 30 2012 06:18:38 +00:00 sea_log.dat
3 -rw- 41584640 Sep 29 2011 19:07:10 +00:00 c7600-fpd-pkg.122-33.SRE4.pkg

pdsn1#show disk0:
-#- --length-- -----date/time------ path
1 52842487 Jun 22 2012 10:10:56 +00:00 c7svcsami-c6ik9s-mz.124-22.XR11.bin

459235328 bytes available (52846592 bytes used)

pdsn1#show ver
pdsn1#show version
Cisco IOS Software, c7600rsp72043_rp Software (c7600rsp72043_rp-ADVIPSERVICESK9-M), Version 12.2(33)SRE4, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Mon 30-May-11 04:36 by prod_rel_team

ROM: System Bootstrap, Version 12.2(33r)SRD5, RELEASE SOFTWARE (fc1)
BOOTLDR: Cisco IOS Software, c7600rsp72043_rp Software (c7600rsp72043_rp-ADVIPSERVICESK9-M), Version 12.2(33)SRE4, RELEASE SOFTWARE (fc2)

pdsn1 uptime is 52 minutes
Uptime for this control processor is 53 minutes
System returned to ROM by power cycle (SP by power on)
System image file is "bootdisk:c7600rsp72043-advipservicesk9-mz.122-33.SRE4.bin"
Last reload type: Normal Reload

when i want to reset the sami module this error occurs:

pdsn1#hw-module module 3 re
pdsn1#hw-module module 3 reset ?
<cr>

pdsn1#hw-module module 3 reset
Proceed with reload of module?[confirm]
% reset issued for module 3
pdsn1#
*Jun 25 10:28:28.355: %C7600_PWR-SP-4-DISABLED: power to module in slot 3 set off (Reset)
*Jun 25 10:28:28.359: %CHKPT-SP-4-GET_HUGE_BUF: Client 61 buffer requested (size = 4056) is too large
*Jun 25 10:28:43.359: %CHKPT-SP-4-GET_HUGE_BUF: Client 61 buffer requested (size = 4056) is too large

1.is this a hardware problem of sami module?

2. is this a boot problem of sami module? is this image problem of modules(supervisor or sami module)??

how i do diagnostics this module?

which config i do to solve this problem?

thanks.

handoko wiyanto · ‎06-26-2012

hi,

after doing a quick reading here:

http://www.cisco.com/en/US/docs/wireless/service_application_module/sami/user/guide/overview.html

The Reset button manually shuts down the SAMI. To properly shut down the SAMI to prevent data loss, enter the no power enable module command in configuration mode at the router CLI.

If the SAMI fails to respond to this command, shut down the module by using a small pointed object (such as a paper clip) to access the Reset button on the front panel of the SAMI. The shutdown procedure may take several minutes. The Status LED turns off when the module shuts down.

regards,

teymur azimov · ‎06-26-2012

Hi. before i shutdown the the SAMI module i want to ask one question. why i shutdown the module and how it is help me to solve the problem. if i shutdown the module the status led turn off and what config i do next step?

please help me

teymur azimov · ‎06-26-2012

Dear Hondoko, what do you think?

handoko wiyanto · ‎06-26-2012

hi,

i just read again your first post that you allready did reboot the chassis.

did you remove the sami module without shutting down it first? 7600 support hot swap, but the sami module dont support hot swap.

is this the first time you install the sami module? have you configure it yet?

perhaps it is saver if you do shutdown the whole chassis, and then try to re-insert the sami module, then turn on again the whole chassis. if this fail, im afraid the hardware fails. you may want to contact cisco TAC.

regards,

teymur azimov · ‎06-27-2012

i shutdown the sami module and write no power enable command. the module is turn off at slot 1. then i turn off the chasiss and remove it slot 1 and put it slot 3 and turn on. after turn on chasis the sami module led is red. the supervisor is normally.

yes i know that the sami model is not hot swap.

what is your recomendation?.

handoko wiyanto · ‎06-27-2012

can you do show tech-support command, save it in a txt file, and post it here?

you are right, sami module can be use in module 1-4. when you use it in module 1 is it functioning normal?

regards,

teymur azimov · ‎06-27-2012

no it is not working normally at slot 1. i will post txt file here.

handoko wiyanto · ‎06-27-2012

hi,

i read your show tech support result, and find:

under show log

*Jun 27 09:51:32.951: %DIAG-SP-3-TEST_FAIL: Module 3: TestFirmwareDiagStatus{ID=2} has failed. Error code = 0x7B

and under show diagnostic events

06/27 09:51:32.947 E [3] TestFirmwareDiagStatus Failed

at this point im not quite certain what's causing the error on the firmware.

perhaps you can connect to the console port of the sami module, and do show tech-support there

regards,