06-11-2014 08:39 AM - edited 03-07-2019 07:42 PM
I just bought a bunch of 3850 switches but am having a problem getting them to recognize the SFP module. When I insert the module I get the following error:
*Jun 10 05:39:29.019 EDT: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Gi1/1/1 is not supported
*Jun 10 05:39:29.019 EDT: %PM-4-ERR_DISABLE: gbic-invalid error detected on Gi1/1/1, putting Gi1/1/1 in err-disable state
*Jun 10 05:52:20.050 EDT: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Gi1/1/2 is not supported
*Jun 10 05:52:20.050 EDT: %PM-4-ERR_DISABLE: gbic-invalid error detected on Gi1/1/2, putting Gi1/1/2 in err-disable state
*Jun 10 05:52:26.819 EDT: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Gi1/1/3 is not supported
*Jun 10 05:52:26.819 EDT: %PM-4-ERR_DISABLE: gbic-invalid error detected on Gi1/1/3, putting Gi1/1/3 in err-disable state
*Jun 10 05:52:29.923 EDT: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Gi1/1/4 is not supported
*Jun 10 05:52:29.923 EDT: %PM-4-ERR_DISABLE: gbic-invalid error detected on Gi1/1/4, putting Gi1/1/4 in err-disable state
Which doesn't make sense because it should be supported from what I can tell.
Switch model: WS-C3850-48P
IOS-XE version: 03.02.03.SE
SFP: GLC-SX-MMD
NM: C3850-NM-4-1G
This SFP is listed in their compatibility matrix:
06-11-2014 11:39 AM
I would recommend upgrading to IOS-XE version: 3.3.3SE and installing the module prior to boot?
Although they are hot swap able I have seen issues with changing the modules on code prior to 3.3.0
Do you have any SFP's inserted into the module when you add it?
11-19-2014 08:34 AM
so after about 1 1/2 weeks of problemless operation. Today a new 3850 crapped out on us.
IOS version is 03.03.04SE
and the messages the switch is logging is:
*Nov 19 17:08:08.729 CET: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Gi1/1/1 is not supported
*Nov 19 17:08:19.272 CET: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Gi1/1/2 is not supported
*Nov 19 17:08:21.296 CET: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Te1/1/3 is not supported
*Nov 19 17:08:23.320 CET: %PLATFORM_PM-6-MODULE_ERRDISABLE: The inserted SFP module with interface name Te1/1/4 is not supported
even though the sfps are cisco 1000 SX-mm modules, I activated the
service unsupported-transceiver
and
no errdisable detect cause gbic-invalid
but now the sfp´s just don´t show up any more!!! What the hell? It was working without much problems. (the 4 sfp´s did at sometime give up at the same time, but reboot the switch and it worked again for about 1 week until today!)
What can I do to get the SFP´s back up again?
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