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single switch from stack not showing in CER

dckhovey1
Level 4
Level 4

Hello,

    I have a switch stack consisting of two C2960S-48TS-L's and one  C2960S-24PD-L. It has been givin a single IP address on the Management vlan.

The issue is that in Cisco Emergency Responder, after adding the stacks ip address, only the two 2960S-48TS's show and not the 2960S-24PD, which has our phones connected to it. This makes it so the ERL only applies to the two 2960S-48TS's and not the 2960S-24PD, which is the only one with phones.

any help or suggestions is always appriciated.

2 Replies 2

Teressa Corson
Level 1
Level 1

Does anyone have a suggestion for this issue?  I have the same problem.  My hardware is different.  I have a stack of 4 WS-C2960S-48LPS-L switches.

All of the ports on these switches were showing in CER until recently when the switch stack went down.  A colleague brought it back up but the master switch ("Switch 1") had corrupt flash and had to be reconfigured.  "Switch 3" then became the master switch.  The ports that I do not see are those on Switch 1 (G1/0/1-48).

I have deleted the switch stack from CER and re-added it.  No change.  I have verified that the SNMP string needed for CER to query the switch is in place.  Does anyone have any other ideas as to what I can check?


Thanks.

 

sh hardware
Cisco IOS Software, C2960S Software (C2960S-UNIVERSALK9-M), Version 15.0(2)SE, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Sat 28-Jul-12 00:42 by prod_rel_team

ROM: Bootstrap program is C2960S board boot loader
BOOTLDR: C2960S Boot Loader (C2960S-HBOOT-M) Version 12.2(55r)SE, RELEASE SOFTWARE (fc1)

HHS-HZNF3E-1 uptime is 3 days, 5 hours, 59 minutes
System returned to ROM by power-on
System restarted at 08:47:38 EDT Mon Jun 23 2014
System image file is "flash:/c2960s-universalk9-mz.150-2.SE/c2960s-universalk9-mz.150-2.SE.bin"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco WS-C2960S-48LPS-L (PowerPC) processor (revision E0) with 131072K bytes of memory.
Processor board ID XXX
Last reset from power-on
2 Virtual Ethernet interfaces
1 FastEthernet interface
208 Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address       : F4:7F:35:C1:83:80
Motherboard assembly number     : 73-11907-08
Power supply part number        : 341-0393-02
Motherboard serial number       : XXX
Power supply serial number      : XXX
Model revision number           : E0
Motherboard revision number     : A0
Model number                    : WS-C2960S-48LPS-L
Daughterboard assembly number   : 73-11933-04
Daughterboard serial number     : XXX
System serial number            : XXX
Top Assembly Part Number        : 800-30937-03
Top Assembly Revision Number    : A0
Version ID                      : V03
CLEI Code Number                : COMGZ00ARC
Daughterboard revision number   : A0
Hardware Board Revision Number  : 0x01


Switch Ports Model              SW Version            SW Image                
------ ----- -----              ----------            ----------              
     1 52    WS-C2960S-48LPS-L  15.0(2)SE             C2960S-UNIVERSALK9-M    
     2 52    WS-C2960S-48LPS-L  15.0(2)SE             C2960S-UNIVERSALK9-M    
*    3 52    WS-C2960S-48LPS-L  15.0(2)SE             C2960S-UNIVERSALK9-M    
     4 52    WS-C2960S-48LPS-L  15.0(2)SE             C2960S-UNIVERSALK9-M  


Switch 01
---------
Switch Uptime                   : 3 days, 4 hours, 30 minutes
Base ethernet MAC Address       : 58:BF:EA:CC:38:80
Motherboard assembly number     : 73-11907-08
Power supply part number        : 341-0393-02
Motherboard serial number       : XXX
Power supply serial number      : XXX
Model revision number           : E0
Motherboard revision number     : A0
Model number                    : WS-C2960S-48LPS-L
Daughterboard assembly number   : 73-11933-04
Daughterboard serial number     : XXX
System serial number            : XXX
Top assembly part number        : 800-30937-03
Top assembly revision number    : A0
Version ID                      : V03
CLEI Code Number                : COMGZ00ARC
Daughterboard revision number   : A0
         
Switch 02
---------
Switch Uptime                   : 3 days, 4 hours, 42 minutes
Base ethernet MAC Address       : F4:EA:67:9F:C0:80
Motherboard assembly number     : 73-11907-08
Power supply part number        : 341-0393-02
Motherboard serial number       : XXX
Power supply serial number      : LIT16111EGK
Model revision number           : E0
Motherboard revision number     : A0
Model number                    : WS-C2960S-48LPS-L
Daughterboard assembly number   : 73-11933-04
Daughterboard serial number     : XXX
System serial number            : XXX
Top assembly part number        : 800-30937-03
Top assembly revision number    : A0
Version ID                      : V03
CLEI Code Number                : COMGZ00ARC
Daughterboard revision number   : A0

Switch 04
---------
Switch Uptime                   : 3 days, 5 hours, 59 minutes
Base ethernet MAC Address       : F4:7F:35:DF:3E:00
Motherboard assembly number     : 73-11907-08
Power supply part number        : 341-0393-02
Motherboard serial number       : XXX
Power supply serial number      : XXX
Model revision number           : E0
Motherboard revision number     : A0
Model number                    : WS-C2960S-48LPS-L
Daughterboard assembly number   : 73-11933-04
Daughterboard serial number     : XXX
System serial number            : XXX
Top assembly part number        : 800-30937-03
Top assembly revision number    : A0
Version ID                      : V03
CLEI Code Number                : COMGZ00ARC
Daughterboard revision number   : A0

Configuration register is 0xF

 

In case someone else runs into this issue.  There is a known bug for CER versions 8.5(1) & 8.6(1).  It is fixed in CER version 9.0.2.

https://tools.cisco.com/bugsearch/bug/CSCua66336

The workaround is to make the first switch the master.

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