SPAN port all calls are recording except toll free number
i am using CUCM V.10 and correctly configure span port on on switch interface, all calls are recording except toll free numbers like 800-xxxxxx, i am using 3rd party software called speechlog, can somebody assist me where is the problem? and why 800..... numbers are not recording ???
If you perform a packet capture on the span switch port, are you able to see the signaling and media from a toll-free call? If yes then you need to reach out to your recording vendor for support. If not, ask yourself what is different about your call routing is different for toll-free calls that doesn't touch the switch port(s) that you're spanning (e.g. different PSTN gateway).
Problem solved, when we call to 800 toll free number call manager automatically added number 9 before extension e.g: actual ext.549 convert to 9549, if an extension place Internationale or internal call it will record call without any problem as we configured ext. 549 in third party software.
Hi everyone, I would like to thank you in advance for any help you can provide a newcomer like myself!
Im studying the 100-105 book by Odom and am currently on the topic of Port security. I purchased a used 2960 and I'm trying to follow a...
While deploying a number of 18xx/2802/3802 model access points (APs), which run AP-COS as their operating platform. It can be observed on some occasions that while many of their access points were able to join the fabric WLC withou...
I am going to design and build an LAN network under a tunnel underground with long distance between the switches.
I will have 2 Catalyst switches and 8 Industrial IE3000, and they will be connected with fiber.
For now I am planning on use Layer-2 s...