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Stand by sup engine reloding

In 7600 router any sup engine 720 if we make it stand by it is Continuously rebooting the stnd by sup

if i made primary sup as a stndby sup then this sup also starts reloading

with some crashinfo

Unexpected exception, CPU signal 10, PC = 0x402933F8

1 REPLY
Cisco Employee

Re: Stand by sup engine reloding

This is a bus error crash which can be sw or hw related. I would sugest opening a case with TAC and provide then show tech, crashinfo, sh log, syslogs and information regarding the last hw/sw changes that were made on this router.

If the router is in a loop, console into the crashing supervisor and capture console text and attach it to the case.

Capturing Text Output from Hyperterminal

http://www.cisco.com/en/US/products/hw/routers/ps233/products_tech_note09186a00800a6bc0.shtml

Troubleshooting Bus Error Crashes

http://www.cisco.com/en/US/products/sw/iosswrel/ps1831/products_tech_note09186a00800cdd51.shtml

Retrieving Information from the Crashinfo File

http://www.cisco.com/en/US/products/hw/routers/ps167/products_tech_note09186a00800a6743.shtml

HTH,

-Vaibhav

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