I have attached in the word document the relevant parts of a SHOW TECH.
The customer says that there is no impact to user traffic in spite of the MajFail and Major Error on the SUP720 and the customer has no standby SUP in this chassis and hence he ois worried about these errors.
He says that LMS seems to be complaining but really no impact to user traffic through this CAT6509-E.
What are the attached PINNACLE errors saying. SUP720 only has H/W interfaces 5/1 and 5/2 and they are both shutdown.
But pinacle is reporting about 5/1 and 5/4. Are these some S/W ports and not the real H/W 5/1 and 5/2 interfaces.
How can I resolve this problem without replacing the SUP720 module.
Can we do any clear commands to get rid of this problem or run some extended diagnostics to see if this is just a transient error or solid error.
Plan a maintenance window of about 15 minutes ( we can send a CE to site if you want to do this )
Router(config)# diagnostic bootup level complete
Reseat the module in slot 5 of the chassis.
The reload will take a longer time to boot because we are running extended diagnostics on all modules now.
show diagnostic result module all detail
If we still see the same failure then we need to replace the SUP 720 module. This will need a maintenance window of between 1 and 2 hours because we will never know if the new SUP720 will come with CatOS of IOS. You are running IOS.
We are pleased to announce availability of Beta software for 16.6.3.
16.6.3 will be the second rebuild on the 16.6 release train targeted
towards Catalyst 9500/9400/9300/3850/3650 switching platforms. We are
looking for early feedback from customers befor...
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