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Supervisor card restart itself on Catalyst 6509E please help!!

     Supervisor card restart itself on Catalyst 6509E please help me find root cause.Below are information, If you need more please let me know thanks.

Product Number: WS-C6509E-S32-GE

Description: Cisco Catalyst 6509E, WS-SUP32-GE-3B, Fan Tray (req. P/S)

here is last log before forced restart.

xxx#sh tech

Jul 26 15:31:24.788 UTC: %CPU_MONITOR-3-PEER_EXCEPTION: CPU_MONITOR peer has failed due to exception , reset by [5/0]

%Software-forced reload

17:31:24 CEST Fri Jul 26 2013: Breakpoint exception, CPU signal 23, PC = 0x420035B0

xxx#sh ver

Cisco IOS Software, s3223_rp Software (s3223_rp-IPSERVICESK9_WAN-M), Version 12.2(33)SXH1, RELEASE SOFTWARE (fc3)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2008 by Cisco Systems, Inc.

Compiled Wed 16-Jan-08 19:09 by prod_rel_team

ROM: System Bootstrap, Version 12.2(17r)SX3, RELEASE SOFTWARE (fc1)

xxx uptime is 4 days, 13 hours, 1 minute

Uptime for this control processor is 4 days, 13 hours, 1 minute

Time since xxx switched to active is 4 days, 13 hours, 0 minutes

System returned to ROM by s/w reset at 14:51:34 BKK Tue Apr 14 2009 (SP by processor memory parity error at PC 0x40AC7378, address 0x0)

System restarted at 17:34:12 CEST Fri Jul 26 2013

System image file is "bootdisk:s3223-ipservicesk9_wan-mz.122-33.SXH1.bin"

  • LAN Switching and Routing
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7 REPLIES

Supervisor card restart itself on Catalyst 6509E please help!!

Hi,

Kindly provide me the below requested information for me to assist you further.

1) Show log from the device

2) Crashinfo file

3) Show module

Thanks & Regards,

Vignesh R P

New Member

Re: Supervisor card restart itself on Catalyst 6509E please help

Hi Vignesh

     As attached.

Best regards,

Re: Supervisor card restart itself on Catalyst 6509E please help

Hi,

Thanks a lot for the outputs. Also kindly do provide the output of dir from the device.

T & R,

Vignesh R P

Re: Supervisor card restart itself on Catalyst 6509E please help

Hi,

Kindly check if there is a crashinfo file in the location sup-bootdisk: . If yes, then kindly do provide that crashinfo file too.

T & R,

Vignesh R P

Hall of Fame Super Gold

Supervisor card restart itself on Catalyst 6509E please help!!

System returned to ROM by s/w reset at 14:51:34 BKK Tue Apr 14 2009 (SP by processor memory parity error at PC 0x40AC7378, address 0x0)

Software-caused crash.

Supervisor card restart itself on Catalyst 6509E please help!!

Hi Leo,

The one that you are referring to has happened on the 14th of April 2009. I believe help is required to understand the reason behind the crash that took place on 26th July, 2013.

T & R,

Vignesh R P

Hall of Fame Super Gold

Supervisor card restart itself on Catalyst 6509E please help!!

LOL!

Good point.

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