Switch automatically restarts for no reason , Please help me

blackjack · ‎05-26-2013

Switch automatically restarts for no reason , I have upgraded the software.

can not find fault. more crashinfo, see the following output:

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

HKZ-SSL-4-NAN-4506#more crashinfo:data

Current Time: 5/27/2013 10:28:10

Last Power Failure: 05/08/2013 16:55:28

Last Reload Status: 00000000

Last Software Reset State: 00000301

Crashdump version: 1

HKZ-SSL-4-NAN-4506#sh ver

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500e-ENTSERVICES-M), Version 12.2(54)SG1, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 27-Jan-11 11:57 by prod_rel_team

Image text-base: 0x10000000, data-base: 0x12C245CC

ROM: 12.2(44r)SG5

Darkside Revision 4, Nexu Revision 9, Fortooine Revision 1.22

HKZ-SSL-4-NAN-4506 uptime is 5 days, 15 hours, 51 minutes

System returned to ROM by reload

System restarted at 18:47:57 Beijing Tue May 21 2013

System image file is "bootflash:cat4500e-entservices-mz.122-54.SG1.bin"

Last reload reason: Unknown reason

cisco WS-C4506-E (MPC8548) processor (revision 8) with 524288K bytes of memory.

Processor board ID FOX1332GCL0

MPC8548 CPU at 1GHz, Supervisor 6L-E

Last reset from Reload

2 Virtual Ethernet interfaces

52 Gigabit Ethernet interfaces

2 Ten Gigabit Ethernet interfaces

511K bytes of non-volatile configuration memory.

Configuration register is 0x2102

HKZ-SSL-4-NAN-4506#sho module

Chassis Type : WS-C4506-E

Power consumed by backplane : 0 Watts

Mod Ports Card Type Model Serial No.

---+-----+--------------------------------------+------------------+-----------

1 6 Sup 6L-E 10GE (X2), 1000BaseX (SFP) WS-X45-SUP6L-E JAE1333GH8X

2 48 1000BaseX SFP WS-X4448-GB-SFP JAE1331FSIA

M MAC addresses Hw Fw Sw Status

--+--------------------------------+---+------------+----------------+---------

1 0026.cbe0.2bc0 to 0026.cbe0.2bc5 1.0 12.2(44r)SG5 12.2(54)SG1 Ok

2 0023.eb22.4390 to 0023.eb22.43bf 1.3 Ok

HKZ-SSL-4-NAN-4506#show environment temperature

Module Sensor Temperature Status

------+--------------------------+--------------------+------------

1 air inlet 40C (51C,65C,68C) ok

1 air outlet 49C (69C,83C,86C) ok

HKZ-SSL-4-NAN-4506#

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Last Software Reset State: 00000301-------------it is a hint, but I did not find the Cisco relevant information on

Leo Laohoo · ‎05-26-2013

System returned to ROM by reload

Check you power.

Can you post the output to the command "sh env status".

nkarpysh · ‎05-26-2013

Hi,

Can you pls provide following command:

show platform crashdump

Thanks

HTH,
Niko

blackjack · ‎05-26-2013

HKZ-SSL-4-NAN-4506#show platform crashdump

Current Time: 5/27/2013 13:12:3

Last Power Failure: 05/08/2013 16:55:28

Last Reload Status: 00000000

Last Software Reset State: 00000301

Crashdump version: 1

HKZ-SSL-4-NAN-4506#

No more information , may be the engine is broken?

Leo Laohoo · ‎05-26-2013

Duplicate posts.

blackjack · ‎05-26-2013

HKZ-SSL-4-NAN-4506# sho environment status

Power Fan Inline

Supply Model No Type Status Sensor Status

------ ---------------- --------- ----------- ------- -------

PS1 PWR-C45-1400AC AC 1400W good good n.a.

PS2 PWR-C45-1400AC AC 1400W good good n.a.

Power supplies needed by system : 1

Power supplies currently available : 2

Chassis Type : WS-C4506-E

Power consumed by backplane : 0 Watts

Switch Bandwidth Utilization : 0%

Supervisor Led Color : Green

Module 1 Status Led Color : Green

Module 2 Status Led Color : Green

Fantray : Good

Fantray removal timeout : 30

Power consumed by Fantray : 120 Watts

HKZ-SSL-4-NAN-4506#

No unusual circumstances, the news is a long time ago

InayathUlla Sharieff · ‎05-26-2013

Hi,

As the Sup module has crashed many times now and there is no crash dump been generated.

There is a silient bug for this kind of issue I cannot share it publically.

Action plan:-

========

It looks to me that the sup module is faulty. Go ahead and create the RMA for the same.

Regards

Inayath.

*Plz rate all usefull posts.

blackjack · ‎05-26-2013

7609 router can generate crash files, but can not seem to switch 4506, or that the job you need to configure what order? If necessary, tell me what commands, Thank you very much

InayathUlla Sharieff · ‎05-26-2013

Hi black,

all cisco Switches does generate the Crash info files very often. As I told in my earlier post that you are hitting the silent bug due to which the crash file didnt got generated on this switch.

The issue is related to the sup module on your switch. There is nothing much you can do other than replacing the same.

Please revert for any further clarification.

HTH

Regards

Inayath

Please rate useful posts and remember to mark any solved questions as answered. Thank you.

blackjack · ‎05-26-2013

Okay, I understand. Although my problem has not yet resolved, but still very grateful to everyone for helping. Google online translation is really a good tool,

InayathUlla Sharieff · ‎05-26-2013

Okay, I understand. Although my problem has not yet resolved?

I have tried to provide you the solution. Let me know if that has not helped you?

Archiving Crashfiles Information

This feature allows you to archive crashinfo files (otherwise overwritten if another system reset were to happen first to the bootflash). Having access to archived crashinfo data greatly assists in troubleshooting.

To archive crashinfo files, perform this task:


	Command	Purpose
Step 1	Switch# configure terminal	Enters global configuration mode.
Step 2	Switch(config)# exception crashinfo file bootflash:name	Enables archiving crashinfo files to bootflash. The files are stored in bootflash with the name specified concatenated with the date.
Step 3	Switch(config)# end	Returns to privileged EXEC mode.
Step 4	Switch# show running-config	Verifies your entries.
Step 5	Switch# copy running-config startup-config	(Optional) Saves your entries in the configuration file.

Displaying a Crash Dump

A crash dump provides the following information:

•Malloc or free traces

•Chuck alloc/free traces

•Process block dump

•Register memory dump

•Current proc stack partial decode

•Interrupt level stack

•Last 128 memory block dump

To display a crash dump, do the following:

Switch# show platform crashdump

HTH

Regards

Inayath