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Community Member

UCCX: VLAN-based SPAN Agent Recording & Monitoring

Hi there,

I want to configure VLAN-based SPAN Agent Recording & Monitoring on UCCX. I've come across the following document:

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118160-configure-uccx-00.html

In example they are using Cisco switch 6500 series because it says: "Cisco Catalyst 2950 and 3650 Series Switches and earlier are not supported based on the Solutions Referenced Network Design (SRND) because they do not support ingress SPAN." 

Is this still true? Or there are also other alternatives to achieve this.

Thanks.

1 REPLY
Community Member

Hi,

Hi,

I wonder if you could use the IP phone span-to-pc port as an alternative. 

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-express/71157-DeskMonitor.html

HTH.

Weggy.

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