Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unable to ping printers

I randomly lose ICMP connection to my printers from my 1720 router. Once I ping the IP from the router the first packet fails and the next four are good. Any ideas?

6 REPLIES
Cisco Employee

Re: Unable to ping printers

Hi Tom,

Your first statement is you randomly loose connection but your second statement is only first packet fails and rest all goes fine.

Your second situation is normal because when you ping from your router, your router may not be having an arp entry for which it drops the first packet and when entry is build it all 4 packtes will go fine.

HTH

Ankur

New Member

Re: Unable to ping printers

Sorry for the confusion. Let me clear that up a little. My workstations lose that are local and remote terminal servers lose connection to printers. Once I ping them from the router they regain connectivity and work fine. Once the printers are back up I am able to ping them from the router and not have any failed pings.

New Member

Re: Unable to ping printers

Hi Tom.

Did you already tried to set up a fixed MAC Address entry for the printers on the switch?

regards,

Gold

Re: Unable to ping printers

are all the devices on the same subnet/network?

New Member

Re: Unable to ping printers

check your arp table and make static entries if necessary.

New Member

Re: Unable to ping printers

The terminal servers are on a different network, but the local PC's are on the same network. How do I make a static entry. I have used the DHCP pool feature, but is there another way?

232
Views
0
Helpful
6
Replies
CreatePlease login to create content