Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

VSS switch got hang after inserting 6708 module

Hi,

We having a VSS switch (9 slot chasis) with ios "s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXI4", slot 7-9 are currently free. We wanted to install WS-X6708-10G-3C module on slot 7. Once we installed the module it didnt come, after waiting for 15-20min again we removed and inserted, but module didnt come up and we could see following logs on the console:

Jan 12 08:57:40.146: %ISSU-SW2_CFC2-3-ERP_AGENT_SEND_MSG: client/entity send failed; error code is timeout

*Jan 12 08:57:40.330: %ISSU-SW2_SPSTBY-3-ERP_AGENT_SEND_MSG: client/entity send failed; error code is timeout

Jan 12 08:57:40.146: %ISSU_ERROR-SW2_CFC2-3-START_NEGO_FAILED: ISSU NTI Client(2040): failed to start negotiation (ISSU_RC_CLIENT_ENTITY_DOES_NOT_EXIST_IN_PEER)

*Jan 12 08:57:40.330: %ISSU_ERROR-SW2_SPSTBY-3-START_NEGO_FAILED: ISSU NTI Client(2040): failed to start negotiation (ISSU_RC_CLIENT_ENTITY_DOES_NOT_EXIST_IN_PEER)

Jan 12 08:57:45.086: %ISSU-SW2_CFC3-3-ERP_AGENT_SEND_MSG: client/entity send failed; error code is timeout

Jan 12 08:57:45.666: %ISSU-SW2_CFC1-3-ERP_AGENT_SEND_MSG: client/entity send failed; error code is timeout

Jan 12 08:57:46.062: %ISSU-SW2_DFC4-3-ERP_AGENT_SEND_MSG: client/entity send failed; error code is timeout

Jan 12 08:57:45.086: %ISSU_ERROR-SW2_CFC3-3-START_NEGO_FAILED: ISSU NTI Client(2040): failed to start negotiation (ISSU_RC_CLIENT_ENTITY_DOES_NOT_EXIST_IN_PEER)

Jan 12 08:57:45.402: %ISSU_ERROR-SW1_CFC3-3-START_NEGO_FAILED: ISSU NTI Client(2040): failed to start negotiation (ISSU_RC_NEGO_SES_FAILED)

Jan 12 08:57:45.666: %ISSU_ERROR-SW2_CFC1-3-START_NEGO_FAILED: ISSU NTI Client(2040): failed to start negotiation (ISSU_RC_CLIENT_ENTITY_DOES_NOT_EXIST_IN_PEER)

Jan 12 08:57:46.062: %ISSU_ERROR-SW2_DFC4-3-START_NEGO_FAILED: ISSU NTI Client(2040): failed to start negotiation (ISSU_RC_CLIENT_ENTITY_DOES_NOT_EXIST_IN_PEER)

Jan 12 08:57:55.398: %ISSU_ERROR-SW1_DFC4-3-START_NEGO_FAILED: ISSU NTI Client(2040): failed to start negotiation (ISSU_RC_NEGO_SES_FAILED)

Afer some time VSS switch didnt response to console commands and all the users in access switches were not able to reach the gateway (VSS). Then the problem disappeared once we rebooted both the switches in VSS.

Has anyone experience this issue, why the VSS switch become non-responsive, what could be the possible root cause..?

Appreciate if someone can advise me on this.

thanks

1 REPLY
VIP Super Bronze

VSS switch got hang after inserting 6708 module

Hi,

The X6708 line card is defiantly hot swapable.

Is your Sup 3C or 3C-XL?  Make sure the line cards always match the sup, if not VSS complains.

Also, make sure that firmware on the module is up to date.

HTH

443
Views
0
Helpful
1
Replies
CreatePlease to create content