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Community Member

WS-C3750G-12S-E Crashes

hello,

I have a problems with a Catalyst 3750G who sometimes shows this warning:

12 07:04:30: %PLATFORM-1-CRASHED: R0 = 0x00000020 R1 = 0x0233B9B8 R2 = 0x00000000 R3 = 0x02DF5220 (C3750-12g-P1-2) Mar 12 07:04:30: %PLATFORM-1-CRASHED: R4 = 0x02DF5211 R5 = 0xFFFFFFFF R6 = 0x02E621BC R7 = 0x00000001 (C3750-12g-P1-2) Mar 12 07:04:30: %PLATFORM-1-CRASHED: R8 = 0x00000020 R9 = 0x00000000 R10 = 0x00000000 R11 = 0x02DF52F0 (C3750-12g-P1-2) Mar 12 07:04:30: %PLATFORM-1-CRASHED: R12 = 0x6D89FCBE R13 = 0x00110000 R14 = 0x00D425B0 R15 = 0x00000000 (C3750-12g-P1-2) Mar 12 07:04:30: %PLATFORM-1-CRASHED: R16 = 0x00000001 R17 = 0x01520000 R18 = 0x033DC53C R19 = 0x00000001 (C3750-12g-P1-2) Mar 12 07:04:30: %PLATFORM-1-CRASHED: R20 = 0x0A3282ED R21 = 0x00000000 R22 = 0x00000001 R23 = 0x03528E18 (C3750-12g-P1-2) Mar 12 07:04:30: %PLATFORM-1-CRASHED: R24 = 0x035F03CC R25 = 0x00000001 R26 = 0xD0000000 R27 = 0x02E621BC (C3750-12g-P1-2) Mar 12 07:04:30: %PLATFORM-1-CRASHED: R28 = 0x00000002 R29 = 0x02E66ECC R30 = 0x02E82EB8 R31 = 0x0A962285 (C3750-12g-P1-2)

Mar 12 07:04:30: %PLATFORM-1-CRASHED: (C3750-12g-P1-2)

Mar 12 07:04:30: %PLATFORM-1-CRASHED: Stack trace: (C3750-12g-P1-2) Mar 12 07:04:30: %PLATFORM-1-CRASHED: PC = 0x001CC254, SP = 0x0233B9B8 (C3750-12g-P1-2)

Mar 12 07:04:30: %PLATFORM-1-CRASHED: Frame 00: SP = 0x0233B9E0 PC = 0x001CC1C0 (C3750-12g-P1-2)

Mar 12 07:04:30: %PLATFORM-1-CRASHED: Frame 01: SP = 0x0233B9F0 PC = 0x00106950 (C3750-12g-P1-2)

Mar 12 07:04:30: %PLATFORM-1-CRASHED: Frame 02: SP = 0x0233BA60 PC = 0x00373B08 (C3750-12g-P1-2)

Thanx in advance

Marco

4 REPLIES
Cisco Employee

Re: WS-C3750G-12S-E Crashes

Marco,

Please paste the show version from the switch and the complete crashinfo file.

-amit singh

Community Member

Re: WS-C3750G-12S-E Crashes

thank your for your support.

Here the show version and the next crash info

------------------ show version ------------------

Cisco IOS Software, C3750 Software (C3750-IPSERVICES-M), Version 12.2(25)SEB, RELEASE SOFTWARE (fc1)

Copyright (c) 1986-2005 by Cisco Systems, Inc.

Compiled Thu 17-Mar-05 22:58 by yenanh

ROM: Bootstrap program is C3750 boot loader

BOOTLDR: C3750 Boot Loader (C3750-HBOOT-M) Version 12.1(19r)EA1b, RELEASE SOFTWARE (fc2)

C3750-12g-P1 uptime is 3 days, 42 minutes

System returned to ROM by error - Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!, PC 0x1CC254

System restarted at 08:48:29 CET Fri Mar 9 2007

System image file is "flash:c3750-ipservices-mz.122-25.SEB/c3750-ipservices-mz.122-25.SEB.bin"

cisco WS-C3750G-12S (PowerPC405) processor (revision F0) with 118784K/12280K bytes of memory.

Processor board ID CAT0812Y14U

Last reset from power-on

31 Virtual Ethernet interfaces

48 FastEthernet interfaces

16 Gigabit Ethernet interfaces

The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address : 00:0F:8F:D6:31:80

Motherboard assembly number : 73-8307-08

Power supply part number : 341-0048-01

Motherboard serial number : CAT0812091Y

Power supply serial number : DTH08090QT9

Model revision number : F0

Motherboard revision number : A0

Model number : WS-C3750G-12S-E

System serial number : CAT0812Y14U

Top Assembly Part Number : 800-23419-01

Top Assembly Revision Number : H0

Version ID : N/A

Hardware Board Revision Number : 0x07

Switch Ports Model SW Version SW Image

------ ----- ----- ---------- ----------

* 1 12 WS-C3750G-12S 12.2(25)SEB C3750-IPSERVICES-M

2 52 WS-C3750-48TS 12.2(25)SEB C3750-IPSERVICES-M

Switch 02

---------

Switch Uptime : 1 hour, 27 minutes

Base ethernet MAC Address : 00:13:80:68:43:80

Motherboard assembly number : 73-9680-08

Power supply part number : 341-0028-02

Motherboard serial number : CAT09111S5R

Power supply serial number : DTH090810KJ

Model revision number : J0

Motherboard revision number : A0

Model number : WS-C3750-48TS-E

System serial number : CAT0911N0Z2

SFP Module assembly part number : 73-7757-02

SFP Module revision number : A0

SFP Module serial number : CAT09110P7W

Top assembly part number : 800-26384-01

Top assembly revision number : A0

Version ID : V04

CLEI Code Number : CNMV400CRD

Configuration register is 0xF

Community Member

Re: WS-C3750G-12S-E Crashes

******* Information of Last System Crash **********

***************************************************

Using flash:/crashinfo/crashinfo_1.

Cisco IOS Software, C3750 Software (C3750-IPSERVICES-M), Version 12.2(25)SEB, RELEASE SOFTWARE (fc1)

Copyright (c) 1986-2005 by Cisco Systems, Inc.

Compiled Thu 17-Mar-05 22:58 by yenanh

Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!

SRR0 = 0x00E56750 SRR1 = 0x00029210 SRR2 = 0x004A9450 SRR3 = 0x00021000

ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x84000000 DBSR = 0x01000000

CPU Register Context:

Vector = 0x00002000 PC = 0x001CC254 MSR = 0x00029210 CR = 0x35000059

LR = 0x001CC1C0 CTR = 0x007B69D0 XER = 0xE0000000

R0 = 0x00000020 R1 = 0x020FEFF0 R2 = 0x00000000 R3 = 0x0333A948

R4 = 0x0333A938 R5 = 0x00000007 R6 = 0x0361E674 R7 = 0x00000001

R8 = 0x00000020 R9 = 0x00000000 R10 = 0x00000000 R11 = 0x0333AA18

R12 = 0x5E3E7E5F R13 = 0x00110000 R14 = 0x00D425B0 R15 = 0x00000000

R16 = 0x00000001 R17 = 0x01520000 R18 = 0x035706FC R19 = 0x00000001

R20 = 0x0A9C29A3 R21 = 0x00000000 R22 = 0x00000001 R23 = 0x024A74C0

R24 = 0x031D3B8C R25 = 0x00000001 R26 = 0xD0000000 R27 = 0x0361E674

R28 = 0x00000002 R29 = 0x02B84E6C R30 = 0x02BB5240 R31 = 0x0A962C01

Stack trace:

PC = 0x001CC254, SP = 0x020FEFF0

Frame 00: SP = 0x020FF018 PC = 0x001CC1C0

Frame 01: SP = 0x020FF028 PC = 0x00106950

Frame 02: SP = 0x020FF098 PC = 0x00373B08

Frame 03: SP = 0x020FF0B0 PC = 0x00373FC8

Frame 04: SP = 0x020FF0C8 PC = 0x0037491C

Frame 05: SP = 0x020FF0F0 PC = 0x0050B8F8

Frame 06: SP = 0x020FF120 PC = 0x0050EAB8

Frame 07: SP = 0x020FF140 PC = 0x0050EEA8

Frame 08: SP = 0x0196CA7C PC = 0x004A88D4

Frame 09: SP = 0x0196CA8C PC = 0x004A887C

Frame 10: SP = 0x0196CAAC PC = 0x004AAB08

Frame 11: SP = 0x0196CAB4 PC = 0x004AAFC0

Frame 12: SP = 0x0196CB00 PC = 0x004A8984

Frame 13: SP = 0x0333A930 PC = 0x00E56750

Frame 14: SP = 0x0333A980 PC = 0x00E56750

Frame 15: SP = 0x0333A9A0 PC = 0x00E55C64

Cisco Employee

Re: WS-C3750G-12S-E Crashes

Hi Marco,

After decoding the stack trace I found out that The failure was caused by a software defect.

We dont have an exact BUG matching for the problem listed above.The most close bug id is CSCef83238.

My suggestion for you would be to upgrade the switch to the latest IOS version and it should resolve your issue.

HTH,please rate if it does.

-amit singh

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