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New Member

WS-X6724-SFP in 6509-E is PwrDown

Hi Guys,

Recently I got 2 6509-E and some linecards, everything works fine except 1 WS-X6724-SFP. If this card has installed in the 6509-E(let say A), it would show PwrDown, but if it installed in the 6509-E(let say B), it works fine, I have tried to use the other WS-X6724-SFP linecard and installed in other slot, same error. Then I have upgrade or downgrade the IOS and ROM, but with no used. Any idea? I would appreciate!

------------------ show version ------------------

Cisco IOS Software, s72033_rp Software (s72033_rp-IPSERVICESK9-M), Version 12.2(33)SXH7, RELEASE SOFTWARE (fc3)

ROM: System Bootstrap, Version 12.2(17r)SX6, RELEASE SOFTWARE (fc1)

sh module version
Mod  Port Model              Serial #    Versions
---- ---- ------------------ ----------- -------------------------------------
  1   24  WS-X6724-SFP      Hw : 4.1
                                         Fw : 12.2(18r)S1
                                         Sw : 12.2(33)SXH7
                                         Sw1: 8.7(0.22)BUB79
          WS-F6700-CFC        Hw : 4.1
    5    2  WS-SUP720-3BXL Hw : 5.10
                                         Fw : 8.5(4)
                                         Sw : 12.2(33)SXH7
                                         Sw1: 8.7(0.22)BUB79
          WS-SUP720             Hw : 4.1
                                         Fw : 12.2(17r)SX6
                                         Sw : 12.2(33)SXH7
          WS-F6K-PFC3BXL    Hw : 1.11

23 REPLIES
Hall of Fame Super Gold

Re: WS-X6724-SFP in 6509-E is PwrDown

1.  "enable module 7"

2.  What's your power supply like?

New Member

Re: WS-X6724-SFP in 6509-E is PwrDown

Hi leolaohoo, thanks for you quick response.

Why I need to enable module 7? Since the module is in slot 1, and in fact, the slot 7 is installing the other module.

I have check the power, there is about 800 walts left, and I tried to release all other module, left ws-x6724-sfp and supervisor.

Both way is not working.

VIP Super Bronze

Re: WS-X6724-SFP in 6509-E is PwrDown

Hi Kam,

Do you have the same IOS and power supplies installed on both devices?

Reza

New Member

Re: WS-X6724-SFP in 6509-E is PwrDown

Hi Reza, thanks for your quick response.

The 2 switches are totally same hardware and IOS version. And the power supply looks fine, it left about 800 walts.

Hall of Fame Super Gold

Re: WS-X6724-SFP in 6509-E is PwrDown

Typo on the slot number.

Can you show module so we can calculate the power you may require?

Alternatively you can use the Cisco Power Calculator:

http://tools.cisco.com/cpc/launch.jsp

New Member

Re: WS-X6724-SFP in 6509-E is PwrDown

sh module
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  1   24  CEF720 24 port 1000mb SFP              WS-X6724-SFP      

  2   48  CEF720 48 port 10/100/1000mb Ethernet  WS-X6748-GE-TX    

  3    6  Firewall Module                        WS-SVC-FWM-1      
  4    4  CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE     
  5    2  Supervisor Engine 720 (Active)         WS-SUP720-3BXL    
  7    4  CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE    

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  1  0027.0d35.1680 to 0027.0d35.1697   4.1   12.2(18r)S1  12.2(33)SXH7 PwrDown
  2  0026.cb9b.cc60 to 0026.cb9b.cc8f   3.2   12.2(18r)S1  12.2(33)SXH7 Ok
  3  0023.5e25.86a8 to 0023.5e25.86af   4.5   7.2(1)       4.0(4)       Ok
  4  68ef.bd7e.9958 to 68ef.bd7e.995b   3.1   12.2(14r)S5  12.2(33)SXH7 Ok
  5  0024.1499.931c to 0024.1499.931f   5.10  8.5(3)       12.2(33)SXH7 Ok
  7  68ef.bd7e.9934 to 68ef.bd7e.9937   3.1   12.2(14r)S5  12.2(33)SXH7 Ok

Mod  Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
  1  Centralized Forwarding Card WS-F6700-CFC         4.1    PwrDown
  2  Centralized Forwarding Card WS-F6700-CFC         4.1    Ok
  4  Centralized Forwarding Card WS-F6700-CFC         4.1    Ok
  5  Policy Feature Card 3       WS-F6K-PFC3BXL       1.11   Ok
  5  MSFC3 Daughterboard         WS-SUP720            4.1    Ok
  7  Centralized Forwarding Card WS-F6700-CFC         4.1    Ok

Mod  Online Diag Status
---- -------------------
  1  Not Applicable
  2  Pass
  3  Pass
  4  Pass
  5  Pass
  7  Pass

VIP Super Bronze

Re: WS-X6724-SFP in 6509-E is PwrDown

Hi Kam,

If every thing is the same, take a flash light and look at the backplane of the chassis's pins.  The pins may be bent.  We have had quite few bad chassis's with bent  pins (all 6509s).

HTH

Reza

New Member

Re: WS-X6724-SFP in 6509-E is PwrDown

Hi Reza,

I don't think there is a hardware problem, since I have tried to install the "bad" ws-x6724-sfp module in other 6509-E, and it will work fine.

For the "bad" chassis, I have installed other linecard(let say 10G module), and it will work fine.

VIP Super Bronze

Re: WS-X6724-SFP in 6509-E is PwrDown

in the same slot where you put the x6724?

New Member

Re: WS-X6724-SFP in 6509-E is PwrDown

Yes, same slot. But I also tried to installed the ws-x6724-sfp in other slot with "bad" chassis, not working.

If I put it in the other 6509-E, it will work.

So it is very strange, all ws-x6724-sfp cannot work in one 6509 but can work in the other one, and the 2 switches are totally same.

Hall of Fame Super Gold

Re: WS-X6724-SFP in 6509-E is PwrDown

Can you post "sh environment status" and "sh environment status power 1" and "power 2" please.

What PS do you have?

New Member

Re: WS-X6724-SFP in 6509-E is PwrDown

The power supply is WS-CAC-3000W, since the switches is in the new site, I only got the show tech in my hand now, I can't give you the command you needed.

------------------ show environment ------------------


environmental alarms:
system minor alarm on power-supply 2 power-output-fail (raised 00:04:18 ago)

backplane:
  operating clock count: 2
  operating VTT count: 3
 
fan-tray 1:
  fan-tray 1 type: WS-C6509-E-FAN
  fan-tray 1 mode: Restricted-power
  fan-tray 1 fan-fail: OK
VTT 1:
  VTT 1 OK: OK
  VTT 1 outlet temperature: 38C
VTT 2:
  VTT 2 OK: OK
  VTT 2 outlet temperature: 41C
VTT 3:
  VTT 3 OK: OK
  VTT 3 outlet temperature: 38C
clock 1:
  clock 1 OK: OK, clock 1 clock-inuse: in-use
clock 2:
  clock 2 OK: OK, clock 2 clock-inuse: not-in-use
power-supply 1:
  power-supply 1 fan-fail: OK
  power-supply 1 power-input: AC high
  power-supply 1 power-output-mode: high
  power-supply 1 power-output-fail: OK
power-supply 2:
  power-supply 2 power-output-fail: failed
module 2:
  module 2 power-output-fail: OK
  module 2 outlet temperature: 47C
  module 2 inlet temperature: 37C
module 3:
  module 3 power-output-fail: OK
  module 3 outlet temperature: 42C
  module 3 inlet temperature: 39C
  module 3 device-1 temperature: 36C
  module 3 device-2 temperature: 40C
  module 3 aux-1 temperature: 39C
  module 3 aux-2 temperature: 39C
module 4:
  module 4 power-output-fail: OK
  module 4 outlet temperature: 45C
  module 4 inlet temperature: 37C
module 5:
  module 5 power-output-fail: OK
  module 5 outlet temperature: 39C
  module 5 inlet temperature: 35C
  module 5 device-1 temperature: 44C
  module 5 device-2 temperature: 44C
  module 5 asic-1 temperature: 34C
  module 5 asic-2 temperature: 34C
  module 5 asic-3 temperature: 34C
  module 5 asic-4 temperature: 34C
  module 5 asic-5 temperature: 35C
  module 5 asic-6 temperature: 35C
  module 5 RP outlet temperature: 37C
  module 5 RP inlet temperature: 38C
  module 5 EARL outlet temperature: 42C
  module 5 EARL inlet temperature: 36C
module 7:
  module 7 power-output-fail: OK
  module 7 outlet temperature: 44C
  module 7 inlet temperature: 37C


chassis connector rating: 2016.00 Watts (48.00 Amps @ 42V)
module 1
  module 1 connector rating: 2016.00 Watts (48.00 Amps @ 42V)
  module 1 power consumption: 125.16 Watts ( 2.98 Amps @ 42V)
module 2
  module 2 connector rating: 2016.00 Watts (48.00 Amps @ 42V)
  module 2 power consumption: 325.50 Watts ( 7.75 Amps @ 42V)
module 3
  module 3 connector rating: 1260.00 Watts (30.00 Amps @ 42V)
  module 3 power consumption: 171.78 Watts ( 4.09 Amps @ 42V)
module 4
  module 4 connector rating: 2016.00 Watts (48.00 Amps @ 42V)
  module 4 power consumption: 295.26 Watts ( 7.03 Amps @ 42V)
module 5
  module 5 connector rating: 1260.00 Watts (30.00 Amps @ 42V)
  module 5 power consumption: 328.44 Watts ( 7.82 Amps @ 42V)
module 7
  module 7 connector rating: 2016.00 Watts (48.00 Amps @ 42V)
  module 7 power consumption: 295.26 Watts ( 7.03 Amps @ 42V)

chassis per slot cooling capacity: 70 cfm
ambient temperature: < 55C
  module 1 cooling requirement: 70 cfm
  module 2 cooling requirement: 70 cfm
  module 3 cooling requirement: 30 cfm
  module 4 cooling requirement: 70 cfm
  module 5 cooling requirement: 35 cfm
  module 7 cooling requirement: 70 cfm

Hall of Fame Super Gold

Re: WS-X6724-SFP in 6509-E is PwrDown

1.  Have you tried the command "enable module 1"?

2.  Have you tried moving the blade to a different slot?

3.  And both chassis have only ONE (1) 3000w PS installed?

New Member

Re: WS-X6724-SFP in 6509-E is PwrDown

1.  Have you tried the command "enable module 1"?

     No, I will try this later. Thanks for your suggestion.

2.  Have you tried moving the blade to a different slot?

     Yes, but same result.

3.  And both chassis have only ONE (1) 3000w PS installed?

     Yes, for testing, I have installed 2 power supply in the chassis, but same result.

Hall of Fame Super Gold

Re: WS-X6724-SFP in 6509-E is PwrDown

fan-tray 1:
  fan-tray 1 type: WS-C6509-E-FAN
  fan-tray 1 mode: Restricted-power
  fan-tray 1 fan-fail: OK

Can you please post the output of "sh power status all"?

New Member

Re: WS-X6724-SFP in 6509-E is PwrDown

For the  fan-tray 1 mode: Restricted-power , does mean lack of power?

------------------ show power ------------------


system power redundancy mode = redundant
system power redundancy operationally = non-redundant
system power total =     2771.16 Watts (65.98 Amps @ 42V)
system power used =      1895.04 Watts (45.12 Amps @ 42V)
system power available =  876.12 Watts (20.86 Amps @ 42V)
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @42V Status Status State
---- ------------------ ------- ------ ------ ------ -----
1    WS-CAC-3000W       2771.16 65.98  OK     OK     on
2    WS-CAC-3000W       2771.16 65.98  -      -      off
                        Pwr-Allocated  Oper
Fan  Type               Watts   A @42V State
---- ------------------ ------- ------ -----
1    WS-C6509-E-FAN      150.36  3.58  OK
                        Pwr-Requested  Pwr-Allocated  Admin Oper
Slot Card-Type          Watts   A @42V Watts   A @42V State State
---- ------------------ ------- ------ ------- ------ ----- -----
1    WS-X6724-SFP        125.16  2.98     -     -     on    off (Diagnostic Failure)
2    WS-X6748-GE-TX      325.50  7.75   325.50  7.75  on    on
3    WS-SVC-FWM-1        171.78  4.09   171.78  4.09  on    on
4    WS-X6704-10GE       295.26  7.03   295.26  7.03  on    on
5    WS-SUP720-3BXL      328.44  7.82   328.44  7.82  on    on
6    (Redundant Sup)       -     -      328.44  7.82  -     -
7    WS-X6704-10GE       295.26  7.03   295.26  7.03  on    on

Hall of Fame Super Gold

Re: WS-X6724-SFP in 6509-E is PwrDown

1    WS-X6724-SFP        125.16  2.98     -     -     on    off (Diagnostic Failure)

I'd side with Reza.  If the same blade works anywhere else but this chassis then you have an issue with the back-plane of the chassis.

Can you try to move anyone of the working modules to slot 1?

When you inserted the SFP blade in the slot, what does the log show?

And try the command "power enable module 1" please.

New Member

Re: WS-X6724-SFP in 6509-E is PwrDown

Of course, I have used other working module to slot 1, it can work, so I don't think there is a hardware problem.

I will try the command also, thank you.

00:04:52: %DIAG-SP-6-RUN_MINIMUM: Module 1: Running Minimal Diagnostics...
00:05:03: %HA_EM-6-LOG: tmpsys:/eem_policy/Mandatory.go_bootup.tcl: GOLD EEM TCL policy for  boot up diagnostic
00:05:02: %DIAG-SP-3-MAJOR: Module 1: Online Diagnostics detected a Major Error. Please use 'show diagnostic result ' to see test results.
00:05:02: %CONST_DIAG-SP-3-BOOTUP_TEST_FAIL: Module 1: TestLoopback failed on port(s) 1-24
00:05:03: %OIR-SP-3-LC_FAILURE: Module 1 has Major online diagnostic failure, Card will be powered down. Please check bootflash diaginfo file for detailed diagnostic result.
00:05:03: %C6KPWR-SP-4-DISABLED: power to module in slot 1 set off (Diagnostic Failure)

Hall of Fame Super Gold

Re: WS-X6724-SFP in 6509-E is PwrDown

I understand that if you take the same blade to a different chassis it works but in this chassis it doesn't.  I also understand that you have the same IOS in both chassis.

If this is the case, I haven't seen this before so I'm keen to say that it's either an IOS bug or a hardware failure on the blade.  If the blade has failed then I'd RMA it.

New Member

Re: WS-X6724-SFP in 6509-E is PwrDown

Yes, you are right, this is the situation.

As I am looking some threads, they said there maybe a IOS problem, I will try to upgrade it.

If anything is not help, I will RMA it. So I want to identify is it chassis or blade problem.

Anyway, thanks for your help!

Cisco Employee

Re: WS-X6724-SFP in 6509-E is PwrDown

This looks like a clear diag failure. Have you checked on the switch that the module powers on to see if the diagnostic
settings are the same? If not, this may explain why the module fails in one switch and not the other.

HTH,

Bobby

New Member

I found this bug and it might

I found this bug and it might be worth looking into - https://bst.cloudapps.cisco.com/bugsearch/bug/CSCee30191

New Member

Re: WS-X6724-SFP in 6509-E is PwrDown

hi

Does this problem resloved?

what reason? how can resloved?

thanks

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