help in resolving the error - Incident Queue is full

[krisselada]

I've been given a 4.2.4 system to look into since the previous admin left some time ago.

I have found we are seeing the following

Error pn datax IncidentXmlNotificationServlet PN-1100: Java message: Error sending XML Notification. Incident Queue is full.

and we no longer get the previously configured XML emailed actions when a rule gets hit.

I have been looking trying to determine what and how needs to be cleared.

Any insight would be appreciated.

[Farrukh Haroon]

Did you try restarting the MARS services via the CLI?

Or a reboot if possible.

Regards

Farrukh

[krisselada]

Thanks,

Actually that is what I did (reboot) and functionality has returned.

Thanks for suggesting something so obvious that I didn't think about that. I guess I wanted to make the issue and resolution more complex that it needed to be.

[Farrukh Haroon · Accepted solution]

No problem, I'm glad I could help.

Please rate any posts you find helpful.

Regards

Farrukh