Upgrade problem: 6.03 (3188).31 to 6.04

[dmooregfb]

I am attempting to upgrade my box from 6.03

to 6.04 but somehow got from 6.02 to 6.03(3188).31 not .32.

I continue to get error messages stating I do not have the correct version loaded to move to 6.04. I have attempted from both the command prompt and the GUI interface.

I have a CS-MARS 55.

Anyone have experience with this problem and can guide me.

Thanks,

Dave

[dmooregfb]

Addition information with the error message when trying to upgrade:

Nov 19, 2010 8:31:09 AM

Upgrade csmars-6.0.4.3229.zip failed. Failed to pass the version dependency test.

[Scott Fringer · Accepted solution]

It would be best to re-run the 6.0.3 upgrade to ensure it completes successfully.  If after that the dependency test still fails, you will need to open a service request with TAC so they can work directly with you on correcting the issue.

Scott

[dmooregfb]

Scott, thanks for the recommendation. I tried to reload with the same version howe

ver it too gave me the same resulting answer.

I decided to rebuild with version 6.1.1 and in the process of completing my reconfiguration.

Thanks again for your suggestions.

Dave