Reduced application load times for My Devices and Device Coverage Checker by ~40%
Now allow up to 1,000 Service Requests (SRs) returned when searching cases (previous limit was 300 SRs)
Detect SR# and RMA# in Service Request search strings to minimize the number of observed user errors
Minor UI updates and Bug Fixes
December 12th, 2016
Support for Field Notice Notifications. Field Notice Notifications can be turned off in Settings.
Miscellaneous UI/UX Improvements
Minor bug fixes
October 10th, 2016
"My Notifications" found on the home screen is a semi-permanent repository of support case related notifications.
If you've run into the scenario where after tapping a mobile push notification, the notification is no longer in your phone's notification center, making it nearly impossible to find, this can help. The number of unread notifications is displayed on the home screen. Tap on any notification to view more details, and access the support case itself.
Subscribe to receive Support Case Trending emails within "Settings".
Once turned on, we will send you a customized email after you open a case on a device (currently, software support cases are not supported)> The email will include links to the top five most recently observed Bugs, Error Messages, and Cisco Support Community references related to the device observed within Support Cases over the last six months.
Some users have found the information to be helpful to resolve their issues, as well as identified issues they were unaware of.
"Cisco Validated Designs" have been added under "Product Information". The number on the home screen indicates the number of categories with new content since you've last visited them.
You can control which categories are monitored within Settings under "New Content Notifications.
Minor bug fixes
September 6, 2016
Added "VCS Service Checker" to the "Tools Section to help debug Jabber issues.
Removed confirmation dialog confirming whether to launch the app when tapping mobile push notifications.
Miscellaneous UI tweaks to ensure consistency and aid readability within the app.
Minor bug fixes
July 25, 2016
Added logic to prevent Android from trying to autocorrect user's passwords and typeahead while logging in.
Addressed recent Android client app crashes reported to Google Play
Added facility to help debug login issues
Minor bug fixes and UI enhancements
July 12, 2016
Added additional data source(s) for TAC Authored Support Docs
Added support for mobile push notifications can be received while the app is backgrounded or not running.
June 21, 2016
Cisco Support Communities is Back!
Added hooks to support receipt of mobile push notifications in the event the Android client is not running.
Updated UI/UX throughout remainder of the app
Miscelaneous Bug Fixes
Partially updated UI/UX around Support Cases
Backend updates to leverage a new support case repository which will minimize downtimes
Bug fixes and miscellaneous UI updates
Updated Bar Code Scanner
Bugs fixes and UI tweaks
New "Tools" section which includes: IPSec Overhead Calculator, and the Cisco Reseller Locator utility
Updated "Check Device Coverage" utility. Users can switch back to the old version within the app's "Settings"
Support for End-of-Life (EoX) Mobile Push Notifications (Receipt of EoX Notifications can be controlled in settings) - tapping the notification will launch the app and display the content.
Added "Field Notices" and "Analytics and Automation Blogs" to RSS Feeds
Improved In-App Browser Experience
Updated Camera based BarCode Scanner
New App Icon, Splash Screen, and assorted UI/UX Tweaks
Sped up responsiveness of the app
Added ability to initiate Product RMA Returns (non service request based RMAs)
Added ability to curate user inventories through "My Devices". Go to https://cway.cisco.com/mydevices/devices to perform bulk uploads (up to 1,000 devices at a time via CSV upload), or add devices by scanning their product barcode.
Sped of the responsiveness of the app around log in
Several UI/UX Changes
View Support Case and Bug timestamps in your local time zone. Change default behavior in "Settings".
New "Look and Feel" for Support Case notes
Addressed barcode scanner issues with a select set of product serial numbers
Streamlined "Search by RMA" flow - adds ability to view Product RMA information
IPSec Overhead Calculator available in "Help"
Many more smaller UI/UX enhancements and bug fixes
Mobile Push Notifications for Support Cases and PSIRT announcements
Receive notifications either when a TAC Engineer has been assigned to your case, or when the case transitions to a Customer Pending State
Tapping on the notification launches the app, and takes you to the content in question.
Opt-In to receive Support Case update notifications
Expanded "My Shortcuts" section include bookmarked Bugs and Video Channels
Expanded access to Product Lookup - no longer blocked whether the device is not under contract or user lacks entitlement
Significant performance improvements loading case notes. Horizontal swiping support to move directly from one note to the next
Updated embedded barcode scanner
Additional UI enhancements and bug fixes
My Shortcuts: Consolidation of bookmarked RSS Feeds, Podcasts and Support Cases in one easy to find location off the Home Screen.
Android L Support
Bug Fixes and UI Enhancements
Updated filtering mechanism for TAC Support Docs, RSS Feeds, Product Specific Documents & Downloads
Automated debug utility to aid in resolving user issues with the app (Found in "Settings").
In-App Badging for New Content available in Videos, RSS Feeds, Podcasts and TAC Support Docs (synchronized to your CCOID)
Added ability to control which sub categories are tracked for new content. Function is synchronized to your CCOID, - you only have to set-up once for all your devices.
Added "All Open Cases" option to view all your open support cases along with all open support cases associated with your support contracts within the last 90 days.
EoX (End of Sale, End of Support) Information provided when looking up support coverage for your device ("Check Device Entitlement")
Minor UI Enhancements and Bug Fixes
Receive a push notification when a TAC Engineer has been assigned to a support case opened from the app.
Search for Support Cases by RMA Number.
Improved 'Search Cases' User Interface.
Updated User Guides
Updated Help includes world-wide contact phone numbers for TAC and the Partner Locator.
Product lookup capability to provide consolidated, model specific content within "Product Information" via "Select a Product".
Integration with the Pocket, 'Read-It-Later' service, for offline viewing of in-app browser content.
Add Calendar event reminders for contract expiration.
Update a device's 'Install At Address' within "Check Device Coverage".
Added ability to look up product support coverage by serial number within "Cases & Contracts".
Added access to "Cases & Contracts" and "Bug Search" for users with "Read Only" entitlement.
Added access to TAC Hot Issues within RSS Feeds.
Added optical bar code scanner for capturing product serial numbers.
View summary information about your support contracts (sorted by expiration date).
App support for transition to Responsive CSC
Research Bug Details with Bug Search.
Access to TAC Authored Support Documentation.
Use the camera to scan product bar codes to facilitate opening support cases.
Added support for multiple, concurrent threads.
Added ability to view text, image, PDF, and MS-Office attachments to support cases
Added related bug details associated with support cases (if applicable)
Added support for broadcast notifications
Added hdpi and xhdpi images for improved viewing across higher resolution devices
Improved video and podcast player controls
Display of Global Communities such as Polish, Japanese, Spanish, Portuguese, and Russian. These communities existed on the CSC web site only previously.
Support Cases Update: Added ability to re-open cases closed within the last 14 days.
Added several new video playlists, including content from TechWiseTV, Engineers Unplugged, and Cisco Services.
Defaulted Support Case Custom Date range Search to 90 Days
Squashed some bugs, improved performance, and made some UI improvements throughout the app.
New Cisco Support Case Features
Users are now able to open a P3 or P4 support case covered by their service contracts.
Search Cases allows users to locate, view, and interact with any support case opened against their contracts regardless of status or case creator.
Bookmark a case by adding it to your Watch List from the actions menu within the case. Your Watch List is synched across all your devices
Introducing News & Highlights for mobile!
Stay up to date with the latest news for the Cisco Technical Support mobile app
View mobile spotlight winners, play the weekly mobile challenge
Fun challenges with new challenges introduced every Monday
Recognition and prizes for the weekly challenge winner
User guides are now available within the help section of the Android app.
Feeds display the date and time stamp.
Provided support for recognizing & hyperlinking the email addresses, phone numbers and links with in the discussion thread, Case Notes & web view content.
UI Enhancements for Manage Cases such as move action icon and the latest update date.
In App browser now opens the web based content with in the app
Mobile Leaderboards now available on Android app also.
Logging - Send log files from your device to Cisco to trouble shoot the device specific issues with our app.
App now includes Product Information that provides access to Cisco Products and Services
Attach images using Android Camera.
Allow edit/update the discussion subject even after posting it. This applies only to the discussions with no replies.
Provide ability to know about attachment name, type and size to have better understanding of the it before downloading
My Replies will now allow users to access discussions they have replied to and also to view profile information
Introduced SCM & RMA to Android app.
Addressed issue some users were having with downloading/installing the app. Official support Android OS is 2.2 (Froyo) and above.
Addressed issue where some users were unable to log in to the app.
Enable links to be clickable within discussion threads
Videos are now displayed within the app
Issue with editing discussions with special characters
Fixed login button appearing on smaller Android devices
Login to the application fails when password has special characters. This issue has been fixed now. Users having special characters in their password will be able to login successfully now.
Signature saying "Sent from Cisco Technical Support Android App" is missing at the end of every Android mobile post.This bug has been fixed by adding a signature for every post / reply on Android. The signature says "Sent from Cisco Technical Support Android App". This is a simple text and can be manually removed by the user in their post if they choose to.
Problems installing on certain devices. We are still looking into it.
Android App Launch
Supported Version: Cisco Technical Support Android app supports 2.2 and above version of OS and have certified for the minimum resolution of 480 x 800 pixels.
Known Issues: Currently the two main Known issues reported by our users are
When logging in it will fail if the password contains special characters. We have a plan to fix this soon.
Problems installing on certain devices. We are looking into it.