Reduced application load times for My Devices and Device Coverage Checker by ~40%
Now allow up to 1,000 Service Requests (SRs) returned when searching cases (previous limit was 300 SRs)
Detect SR # and RMA# in SR Search Strings to minimize number of user observed errors
Minor UI updates and Bug Fixes
December 12th, 2016
Support for Field Notice Notifications. Field Notice Notifications can be turned off in "Settings"
Updated openssl libraries
Dropped Support for iOS8
Minor Bug Fixes
October 10th, 2016
"My Notifications" found on the home screen is a semi-permanent repository of support case related notifications.
If you've run into the scenario where after tapping a mobile push notification, the notification is no longer in your phone's notification center, making it nearly impossible to find, this can help. The number of unread notifications is displayed on the home screen. Tap on any notification to view more details, and access the support case itself.
Subscribe to receive Support Case Trending emails within "Settings".
Once turned on, we will send you a customized email after you open a case on a device (currently, software support cases are not supported)> The email will include links to the top five most recently observed Bugs, Error Messages, and Cisco Support Community references related to the device observed within Support Cases over the last six months.
Some users have found the information to be helpful to resolve their issues, as well as identified issues they were unaware of.
"Cisco Validated Designs" have been added under "Product Information". The number on the home screen indicates the number of categories with new content since you've last visited them.
You can control which categories are monitored within Settings under "New Content Notifications.
Minor bug fixes
September 6, 2016
Added "VCS Service Checker" to the "Tools Section to help debug Jabber issues.
Removed confirmation dialog confirming whether to launch the app when tapping mobile push notifications.
Miscellaneous UI tweaks to ensure consistency and aid readability
Minor bug fixes and enhancements
July 25, 2016
Updated Password Reset and Registration Links
Fix to address app crashes if TAC Authored Support Docs were missing descriptions
Added facility to help debug login issues
Minor bug fixes and UI enhancements
July 12, 2016
Added additional data source(s) for TAC Authored Support Docs
Added support for mobile push notifications can be received while the app is backgrounded or not running.
June 21, 2016
Cisco Support Communities is Back!
Updated UI/UX throughout remainder of the app
3D Quick Actions added for compatible devices for: 1) Viewing "My Open Cases", 2) Checking support coverage for a specific device, 3) Accessing "My Devices" (a simple Install Base Management utility) and 4) Creating a new Support Case
3D "Peek" and "Pop" support added to the Support Case and Support Case Notes lists.
Miscellaneous bug fixes
Partially updated UI/UX around Support Cases
Backend updates to leverage a new support case repository which will minimize downtimes
Bug fixes and miscellaneous UI updates
Split-Screen Multi-Tasking Support (Split Screen & Slide Over) for compatible devices
Updated Bar Code Scanner
Bugs fixes and UI tweaks
New "Tools" section which includes: IPSec Overhead Calculator, and the Cisco Reseller Locator utility
Updated "Check Device Coverage" utility. Users can switch back to the old version within the app's "Settings"
Support for End-of-Life (EoX) Mobile Push Notifications (Receipt of EoX Notifications can be controlled in settings) - tapping the notification will launch the app and display the content.
Added "Field Notices" and "Analytics and Automation Blogs" to RSS Feeds
Improved In-App Browser Experience
Updated Camera based BarCode Scanner
New App Icon, Splash Screen, and assorted UI/UX Tweaks
Sped up responsiveness of the app
Added ability to initiate Product RMA Returns (non service request based RMAs)
Added ability to curate user inventories through "My Devices". Go to https://cway.cisco.com/mydevices/devices to perform bulk uploads (up to 1,000 devices at a time via CSV upload), or add devices by scanning their product barcode.
Sped of the responsiveness of the app around log in
Several UI/UX Changes
View Support Case and Bug timestamps in your local time zone. Change default behavior in "Settings".
New "Look and Feel" for Support Case notes
Addressed barcode scanner issues with a select set of product serial numbers
Streamlined "Search by RMA" flow - adds ability to view Product RMA information
IPSec Overhead Calculator available in "Help"
Many more smaller UI/UX enhancements and bug fixes
- See more at: https://supportforums.cisco.com/document/104161/version-history-android#sthash.K4ZwletE.dpuf
Mobile Push Notifications for Support Cases and PSIRT announcements
Receive notifications either when a TAC Engineer has been assigned to your case, or when the case transitions to a Customer Pending State
Tapping on the notification launches the app, and takes you to the content in question.
Opt-In to receive Support Case update notifications
Expanded "My Shortcuts" section include bookmarked Bugs and Video Channels
Expanded access to Product Lookup - no longer blocked whether the device is not under contract or user lacks entitlement
Significant performance improvements loading case notes. Horizontal swiping support to move directly from one note to the next
Additional UI enhancements and bug fixes
My Shortcuts: Consolidation of bookmarked RSS Feeds, Podcasts and Support Cases in one easy to find location off the Home Screen.
Bug Fixes and UI Enhancements
Updated filtering mechanism for TAC Support Docs, RSS Feeds, Product Specific Documents & Downloads
Support for iPhone 6/6+ and latest version of iOS
Automated debug utility to aid in resolving user issues with the app (Found in "Settings").
In-App Badging for New Content available in Videos, RSS Feeds, Podcasts and TAC Support Docs (synchronized to your CCOID)
Added ability to control which sub categories are tracked for new content. Function is synchronized to your CCOID, - you only have to set-up once for all your devices.
Added "All Open Cases" option to view all your open support cases along with all open support cases associated with your support contracts within the last 90 days.
EoX (End of Sale, End of Support) Information provided when looking up support coverage for your device ("Check Device Entitlement")
Minor UI Enhancements and Bug Fixes
Receive a push notification when a TAC Engineer has been assigned to a support case opened from the app.
Search for Support Cases by RMA Number.
Improved 'Search Cases' User Interface.
Updated User Guides
Updated Help includes world-wide contact phone numbers for TAC and the Partner Locator.
Product lookup capability to provide consolidated, model specific content within "Product Information" via "Select a Product".
Integration with the Pocket, 'Read-It-Later' service, for offline viewing of in-app browser content.
Add Calendar event reminders for contract expiration.
Update a device's 'Install At Address' within "Check Device Coverage".
Added ability to look up product support coverage by serial number within "Cases & Contracts".
Added access to "Cases & Contracts" and "Bug Search" for users with "Read Only" entitlement.
Added access to TAC Hot Issues within RSS Feeds.
View summary information about your support contracts (sorted by expiration date).
App support for transition to Responsive CSC
Research Bug Details with Bug Search.
Access to TAC Authored Support Documentation.
Use the camera to scan product bar codes to facilitate opening support cases.
Refreshed UI for iOS7 and improved iPad Navigation.
Added ability to view text, image, PDF, and MS-Office attachments to support cases
Added related bug details associated with support cases (if applicable)
Added support for broadcast notifications
Added split view controller for easier Support Cases navigation
Display of Global Communities such as Polish, Japanese, Spanish, Portuguese, and Russian. These communities existed on the CSC web site only previously.
Support Cases Update: Added ability to re-open cases closed within the last 14 days.
Added several new video playlists, including content from TechWiseTV, Engineers Unplugged, and Cisco Services.
Defaulted Support Case Custom Date range Search to 90 Days
Squashed some bugs, improved performance, and made some UI improvements throughout the app.
New Cisco Support Case Features
Users are now able to open a P3 or P4 support case covered by their service contracts.
Search Cases allows users to locate, view, and interact with any support case opened against their contracts regardless of status or case creator.
Bookmark a case by adding it to your Watch List from the actions menu within the case. Your Watch List is synched across all your devices.
Introducing News & Highlights for mobile!
Stay up to date with the latest news for the Cisco Technical Support mobile app
View mobile spotlight winners, play the weekly mobile challenge
Fun challenges with new challenges introduced every Monday
Recognition and prizes for the weekly challenge winner
App now supports iOS 6.1
User guides are now available within the help section of the iOS app.
Cisco Tech Support Podcasts continue playing even though the iPhone goes to sleep mode.
Feeds display the date and time stamp.
Provided support for recognizing & hyperlinking the email addresses, phone numbers and links with in the discussion thread, Case Notes & web view content.
Provided UI Enhancements for Manage Cases: Tug to refresh, move action icon and the latest update date.
In App browser now opens the web based content with in the app
App supports iPad Mini.
App now includes Product Information that provides access to Cisco Products and Services Information.
Allows edit/update the discussion subject even after posting it. This applies only to the discussions with no replies.
Design change - Tile screen on iPad is removed.
App now supports iOS6
Minor Bug Fixes Including:
Minor update to address some issues with iOS6
Bug fix to address login issues
Attachment Placeholder Indicator
Pictures Into Camera Roll
Edit Post and Add Attachments
My Replies Capability
Expand RMA Details – Click to Call/Email
Pad Retina Display Support
Minor Bug Fixes Including:
Minor Usability Enhancements
Added ability to Manage Your Open Cases (requires a valid support contract)
Access to all your open Cisco service requests
Contact your TAC Engineer directly via phone (iPhone) or email
Add notes and photos to your support case
Access to all case notes and a summary of attached files
Send a request for a status update, or to close your case
Access to all RMAs associated with your support case
Refresh Discussion Lists and Discussion Content via “pulldown” gesture
Removed CSC Bookmarks
Refreshed Design and App hierarchy
Minor Bug Fixes Including:
Corrected latest replied time on discussion lists when displayed on iPad
Set character length limits on UserName, Communities Thread Title and Search Terms
If you are unable to view communities, discussions, and/or leaderboards when you first try to access the app, please login with your cisco.com credentials and re-try. You can then log out if you wish to. If the problem still persists, feel free to send us an email at the address mentioned in the About section. We apologize for the inconvenience caused by this.
Podcasts: enables the addition of Podcast feeds
My Activities: Contains both My Discussions and My Recent activities which will now allow users to not only access discussions they have started but also discussions they have replied to
Better Logic modification for allowing single space to be entered provided there are some additional characters after the space.
Fixed performance issues for recent activity
Fixed bug to display user star ranking for monthly