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A Wrong system software for this hardware error message is displayed after upgrading the Cisco IOS Software image

Core Issue

If a CiscoPro (CPA) router has a non-CPA Cisco IOS  Software image installed, the router will display a Wrong system software for this hardware error message at bootup. The router must be upgraded using a "cookie cutter" image before a standard Cisco IOS Software image may be installed.

Resolution

Issue the show version command to determine if the router is a CPA router, as shown in this command output:

router(boot)>show version
Cisco Internetwork Operating System Software
IOS (tm) 3000 Bootstrap Software (IGS-BOOT-R), Version 11.0(10c),
RELEASE SOFTWARE (fc1)
Copyright (c) 1986-1996 by cisco Systems, Inc.
Compiled Fri 27-Dec-96 17:33 by loreilly
Image text-base: 0x01010000, data-base: 0x00001000

ROM: System Bootstrap, Version 11.0(10c), SOFTWARE

router uptime is 1 minute
System restarted by reload
Running default software

cisco CPA2500 (68030) processor (revision N) with 2048K/2048K bytes of
memory.
Processor board ID 06247495, with hardware revision 00000001
X.25 software, Version 2.0, NET2, BFE and GOSIP compliant.
Basic Rate ISDN software, Version 1.0.
Authorized for CiscoPro software set only.
1 Ethernet/IEEE 802.3 interface.
2 Serial network interfaces.
1 ISDN Basic Rate interface.
32K bytes of non-volatile configuration memory.
8192K bytes of processor board System flash (Read/Write)

Configuration register is 0x2101

This line indicates a CPA router is in use:

cisco CPA2500 (68030) processor (revision N) with 2048K/2048K bytes of

memory.

To upgrade the license on the router in order to load a non-CPA version of Cisco IOS Software, perform the following steps:

  1. Download the appropriate cookie upgrade image file from the CiscoPro Router Software Loader (RSL).
  2. Issue the copy tftp flash command and the erase command. Without issuing the erase command, the cookie image will not be the first image on Flash, and it will not run at bootup.
  3. Change the configuration register to 0x2102 by issuing the config-register 0x2102 global configuration command.
  4. Reload the router. If prompted to save changes, answer No. Answering Yes may result in a loss of configuration. The router should reload with a message about the router being upgraded.
  5. Issue the copy tftp flash command for the full Cisco IOS Software image along with the erase command. If the erase command is not issued, the cookie image will run again at reload and may render the router inoperable.
  6. Change the configuration register to 0x2102 by issuing the config-register 0x2102 global configuration command.
  7. Reload the router. If prompted to save changes, answer No. Answering Yes may result in a loss of configuration.

If the upgrade is successful, the router should load with the new Cisco IOS Software image and the cisco CPA2500 will have changed to cisco 2500 in the show version command output.

Version history
Revision #:
1 of 1
Last update:
‎06-22-2009 05:32 PM
Updated by: