cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1049
Views
0
Helpful
0
Comments
meperuma
Level 1
Level 1

If you are evaluating SCH,  you might be interested to know what type of alerts that case raise SR  or send notification only.  Based on the type of  pre-defined alert, SCH would able  create TAC service request or send an email notification only to customer.

The details and list of the alerts that can raise the SR or send the notification only to the customers is   available in CCO now.  The URL is http://www.cisco.com/go/smartcallhome , refer “Smart Call Home Monitoring Details” under the technical documentation. The direct URL is http://www.cisco.com/en/US/services/ps2827/ps2978/ps7334/SCH_Monitoring_Details.pdf

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: