If you are evaluating SCH, you might be interested to know what type of alerts that case raise SR or send notification only. Based on the type of pre-defined alert, SCH would able create TAC service request or send an email notification only to customer.
The details and list of the alerts that can raise the SR or send the notification only to the customers is available in CCO now. The URL is http://www.cisco.com/go/smartcallhome , refer “Smart Call Home Monitoring Details” under the technical documentation. The direct URL is http://www.cisco.com/en/US/services/ps2827/ps2978/ps7334/SCH_Monitoring_Details.pdf