I created this process to monitor a TFTP folder such that it uses logic to gzip and e-mail the output to TAC. The e-mail includes the SR number in the subject and attach@cisco.com in the cc field so that the data is uploaded to the case. This also works for sending diagrams. I'll print my Visio to a PDF and save the file in the monitored folder to achieve the same effect. Refer to the attached PDF file for more details. Let me know what you think.