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The recovery of Catalyst 2940, 2950, 2955, 2970, 3550, 3750 and 3750 Metro Series Switches from a corrupted or missing image

Core issue

A Catalyst 2940, 2950, 2955, 2970, 3550, 3560, 3750 or 3750 Metro Switch can experience boot errors or can constantly reboot.

If the switch does not boot properly, it can be due to one of these reasons:

  • If the switch is unable to load a software image located in Flash, the system boots up with a switch: prompt.
  • If a message that indicates an error loading flash is displayed during the system bootup, it indicates that the software image present in the Flash is corrupt or missing.
  • If the switch continuously reloads, the boot sequence has to be broken. Press the Mode button on the Catalyst 2950, 2970, 3550, 3560, 3750 or 3750 Metro Switch in order to do this. Un the case of the Catalyst 2955, issue a break key sequence from the keyboard in order to do this.

Resolution

Complete these steps in order to resolve this issue:

  1. Issue the dir flash: command in order to check the image in Flash.
  2. Verify that the image is present, the file size is correct and that this is the correct image for the platform.   
    • If a valid image is present, issue the boot flash: command in order to manually boot the switch from the image.
    • If a valid image is not present, issue the copy xmodem command in order to install an image to Flash from the switch: prompt.   

Refer to Recovering Catalyst Fixed Configuration Switches from a Corrupted or Missing Image for a detailed step-by-step procedure on how to recover the Catalyst 2940, 2950, 2955, 2970, 3550, 3560, 3750 or 3750 Metro Switch.

The Cisco IOS software releases can be downloaded from Cisco Downloads.

Version history
Revision #:
1 of 1
Last update:
‎06-22-2009 05:11 PM
Updated by:
 
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