Hosted services in Cisco.com that are being leveraged by LMS, for downloading the latest Software and Device Package updates, as well as the PSIRT and End of Sale/Life information are being migrated to a new framework and the old services will be retired by June 16, 2011.
What is the impact?
The following LMS functionalities are being affected because of the change:
1. Automated Software and Device Package Downloads
2. User driven Software and Device Package Downloads
3. PSIRT and End of Sale/Life reporting
4. PSIRT and End of Sale/Life off-line reports
Which versions of LMS are getting affected?
All active versions LMS 3.x and 4.x versions will be affected.
Will users know that it is broken?
No, the only symptom is, LMS would end up saying “No Updates available for download” in the Software and Device package download pages PSIRT/EOX – LMS would say Failed to Connect to Cisco.com and report jobs will fail.
Are there any workarounds?
Not for automatic retrieval through LMS. However, manual downloads outside of LMS will still work.
What is the fix?
The LMS team has posted patches for LMS 3.2.1 and LMS 4.0.1 that would’ve fixes for leveraging the new Cisco.com services. LMS 3.0 and 3.1 users must upgrade to LMS 3.2 then apply the LMS 3.2 SP1 patch. LMS 3.2 can be freely downloaded from http://www.cisco.com/go/nmsevals.
Where can I find the patch?
Download Location for LMS 4.0.x:
Products -> Network Management and Automation -> Routing and Switching Management -> CiscoWorks LAN Management Solution Products -> CiscoWorks LAN Management Solution 4.0 and later -> CiscoWorks LAN Management Solution 4.0 -> CiscoWorks LMS Patches -> Windows/Solaris -> 4.0.1