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User receives the %PA-3-DEACTIVATED message and the port adapter is not recognized in the 7200 and 7500 series routers

Core Issue

The issue is caused by the modular port adapter not being recognized by the software or when the hardware revision of the port adapter is either too low or not supported on the Cisco 7200 VXR series router.

Resolution

This is an example of the error message of a port adapter not recognized by the Cisco IOS  Software:

OIR-6-INSCARD: Card inserted in slot 1, interfaces administratively shut down

%PA-2-UNDEFPA: Undefined Port Adaptor type # in bay #

%PA-3-DEACTIVATED: port adapter in bay [#] powered off.

This is an example of the error message of a port adapter not supported with a Cisco 7200 VXR series router:

00:00:28: %OIR-6-INSCARD: Card inserted in slot 1, interfaces administratively shut down

00:00:29: %PA-3-NOTSUPPORTED: PA in slot1 (Channelized T1) is not supported on this chassis

00:00:29: %PA-3-DEACTIVATED: port adapter in bay [1] powered off.

00:00:29: %PA-2-PABRIDGE: Failed to config bridge for PA 1

In both port adapter error messages, the port adapter is shown as disabled in the show diag command output, as shown in this example:

Router#show diag 1
Slot 1:
Channelized T1 port adapter, 2 ports
Port adapter is disabled unsuitable deactivated powered off
Port adapter insertion time unknown
EEPROM contents at hardware discovery:
Hardware revision 1.1 Board revision A0
Serial number 5105485 Part number 73-1565-05
Test history 0x0 RMA number 00-00-00
EEPROM format version 1
EEPROM contents (hex):
0x20: 01 07 01 01 00 4D E7 4D 49 06 1D 05 00 00 00 00
0x30: 50 00 00 00 97 05 31 00 FF FF FF FF FF FF FF FF

To ensure that the Cisco IOS Software running on the router is compatible with the port adapter, refer to the Find software compatible with my hardware section of Software Advisor.

The current Cisco IOS Software version can be viewed in the show version command output.

In case of a revision problem, refer to Field Notice: Port Adapter Compatibility for Cisco 7200 VXR Routers for a full listing of supported port adapters and hardware revision requirements.

When Problem Occurs

After hardware installation or replacement

After software upgrade

Error Messages and Warnings

%PA-3-DEACTIVATED

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