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Using Cisco Works to Locate Phones on the Network

Lukasz Koziol sends us this Reader Tip that is handy for troubleshooting remote sites:

If your environment already has Cisco Works running on the network and your enterprise uses Cisco Call Manager with IP Phones, you can utilize Cisco Works to locate your phones on the network.

Editor's notes:

Need to find an IP phone in your network?  You can use the User Tracking feature of Campus Manager which is part of CiscoWorks LAN Management Solution to hunt down all your end users and their phones.  To do this, make sure all of your CUCMs have been added to the CiscoWorks Device Credential Repository along with all of your access layer switches.  You can either do this manually, or by configuring Common Services Discovery.  Next, run a Campus Manager Data Collection from the Campus Manager homepage.  When Data Collection completes, run a User Tracking acquisition from the Campus Manager homepage.

Now that Campus has managed all of your devices and CUCMs, your IP phones should show up in the User Tracking Phone Report.  Go to Campus Manager > User Tracking > Reports, and click the IP Phone radio button.  You can enter search criteria such as Phone Number or phone IP Address to locate the phone for which you are looking.  You can also enter a '*' in the search field to display all IP phones.

If you are looking for a handy widget for your desktop to quickly provide you end user and IP phone details, check out the User Tracking Utility.  UTU is a task bar tool for Windows that provides a quick search interface into User Tracking.

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‎06-07-2010 11:26 AM
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